Translation
"We were caught".
'So sorry' Evernote rips up privacy changes
Evernote has scrapped changes to its data protection practices after a furious customer backlash. Evernote now says it will not now implement the changes it announced earlier in the week come January 23, as it had planned. “We announced a change to our privacy policy that made it seem like we didn’t care about the privacy of …
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Monday 19th December 2016 13:48 GMT John Brown (no body)
Re: damage has been done
"and like Elephants, customers never forget."
Sadly, the vast majority DO forget. And quite quickly too. At best, they may vaguely remember the company name being in the news and so increases the brand awareness. It really has to be a very serious issue, possibly with criminal charges brought, before any form of publicity becomes bad publicity and even then, with the right team in charge, they can recover in time.
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Friday 16th December 2016 20:54 GMT Elf
Re: Evernote?
You can have my napkins when you pry them from my cold, dead fingers.
I find it amusing, actually: Geeks live and die by their notes, so when Palm (Newton if you like, Vello gave me a device to test and I refused to return it but was happy to write a check) came out we herded to that. Then laptops gave us more power so those showed up at meetings. Tablets and such next. The last meeting I was at, every suit had a gadget but Every Engineer boke out a dead tree notebook, nine of us (20 suits) From a $1.99USD composition pad (grid, naturally) to a Moleskein, and we all had rather particular writing instruments{1}. So, full circle?
Open Source ... I run OwnCloud as a subdominan on my Vanity domain, and in that OwnNote with decent client apps. No ads, none of this reading my notes bullshit. Certainly it could use a wee polish, but the benefits outweigh the detractors by orders of magnitude. It's all just markup anyway... hell I *could* just use WordPress with a category or custom content type for a particular user right if I were particularly engaged to care (I'm not).
Fun Fact: There is a bar in San Francisco where staff Will Not remove napkins from a table while bussing if the customer is still in the building as enough nerds meet to splat beer on the brain and brain on napkin.
{1} Dilbert: "I have 23 pens and pencils here, how many of them do I need to do my job?" Jr. Eng Looks...: "All of them."
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Friday 16th December 2016 17:52 GMT Kraggy
I canceled my 'pro' service before they did this apparent U-turn, if they came up with that asinine 'policy' once they can do it again. I've used it for over 5 years and have a good number of documents in it but not paying for such cowboy attitudes .. looking at Peerio at the moment, first sight it looks something to be tried.
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Friday 16th December 2016 19:06 GMT John Smith 19
So its now opt in not opt out, without the option to opt out as it was.
Wow.
Took about 1 week.
David Cameron never understood this in 5 years.
Thing is though the company has lost it's customers trust.
While IRL no consumer should ever really trust any company they are now aware that this companies management are thinking about harvesting their data and they did not think they should even bother to ask first.
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Friday 16th December 2016 19:06 GMT fidodogbreath
Meanwhile, on p 389 of the Ferengi print
In a seemingly non-controversial section of its privacy policy, Evernote reserves the right to disclose all of your information "...in connection with the sale or reorganization of all or part of our business, as permitted by applicable law." Successor companies, of course, would not be bound by Evernote's TOS or other policies.
This is, of course, completely typical of all cloud services; but it's a reminder that putting your data in a cloud service is like telling someone a secret. Once you have "shared" it, you no longer have any control over what they do with it.
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Saturday 17th December 2016 10:41 GMT Anonymous Coward
The mere fact they CAN read your notes is the problem
I don't give a crap whether they promise they won't, I wouldn't ever trust them unless I knew it was impossible. That's why I won't use iCloud for backups, because while the backup is encrypted in transit and on disk so I'm sure it is very secure, it isn't encrypted with a key that I control. Apple can assure me they won't read my stuff, but even if I accept that I don't trust the US government not to hack into their systems or force them to provide access through some secret law - last spring's fight with the FBI shows the government still thinks they deserve this power. So I do my backups via iTunes, because they are encrypted by a key I control so they're protected even if someone stole a copy of the backup.
Fortunately I never used Evernote, but even after this little faux pas it shows that they don't have any understanding of privacy, and never will.
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Biting the hand that feeds IT
