Look at Paul Hargreaves points:
'Now if only Samsung would answer the phone, or answer emails, or turn up when they said a week ago to collect the replacement unit that is now sitting in my garage.
And, refund me, of course. And, even, maybe refund the accessories that I've been unable to return. And, perhaps, maybe some compensation too for a couple of months of hassle, recalls, battery limitations, airlines telling me to turn it off, notifications telling me that it's faulty, dated loss each time I switched, etc...
Xda developers note 7 UK site is full of others also waiting, also not getting any response... Way to go Samsung at killing your brand'
A large number of Note 7 owners had been waiting for this phone for some years and have been worn down by the recnt situation. When it's returned users don't have a direct alternative so will need to get a S7 and tie themselves to it for probably two years. Why do this when a Note 8 may come out later next year?. Samsung need to put something better on the table to encourage Note 7s to be handed back, they have shafted their most loyal users. I am fortunate that I still have my Note 3 so have bough a spare battery and no doubt will hand my Note 7 back at some point but it's such a great phone that I don't want to give it up.