so ....
were both recipients affected ?
Gremlins that showed up during a planned upgrade to the UK Department of Work and Pensions’ systems brought down online services for more than 24 hours, sources have told The Register. Techies at the services-based reseller SCC, which has a hosting contract with the DWP, began the work yesterday but some unspecified …
Both? According to the text of last paragraph of the article...
We are aware that our customer experienced an inability to access business applications.
...there's only one (and it's not me).
* and yes, I know that 'customer' really refers to the singular 'DWP', not the users of the facility.
The problem with universal credit is universal credit, not to mention it being an IDS pet project. When will they get the hint, and drop it.
PS As of feb this year 364,000 people had made a claim, statXplorer is down today so we have to believe wikipedia. Implementation costs to date? Billions and the costs keep rising. Is that really value for money, or merely welfare payments to the rich contractors with their snouts in the public trough.
Adam Smith is spinning in his grave
As a recipient of universal credit, I have asked cheekily if they have any IT jobs going, such is my wit.
They've gotten rid of the service desk they call. I curried favour last week by helping my advisor with his popups in IE. Frequently they can't print or access network shares.
No surprise to learn behind the scenes it's mismanaged.
Translation: They didn't back everything up before they started. They didn't include rollback in the trial conversion - if they did a trial conversion.
Implication (from experience): Routine backups aren't good enough to guarantee recovery from some corruptions during live running.
I'm sure they can type all the data in again.