back to article LA hospital coughs up $17,000 to free PCs held to ransom by hackers

A hospital in Los Angeles, California, has paid a US$17,000 (£11,900, AU$23,800) ransom to hackers who injected its computers with malware that scrambled its files. It appears PCs at the Hollywood Presbyterian Medical Center were infected and paralyzed by ransomware, which silently encrypts documents and refuses to hand over …

  1. elDog

    The next patient to go through the OR should look carefully at their itemization

    Costs do get pushed through. Too bad for that little face-lift or enlargement operation - it now costs 3K + a $17K special fee (in fine print.)

    1. Anonymous Coward
      Windows

      Re: The next patient to go through the OR should look carefully at their itemization

      Sir, That's somewhat unfair. It's actually one of the better real healthcare establishments in the area. An honest, no-nonsense, getting ailing people well again, proper (& charitable) hospital. Of all the wellness corporations infesting the area (Cedars Sinai, Kaiser Permanente, even UCLA) HPMC has to be the VERY LEAST deserving of that sort of quip.

      Sincerely,

      Incensed Old Git

      E. Hollyweird

      (No I don't work there)

  2. NanoMeter

    Looks like

    criminals have invented the perfect crime.

    1. Anonymous Coward
      Anonymous Coward

      Re: Looks like

      I'm a little unclear on how Bitcoin works. Does the whole blockchain thing mean that if any of the bitcoins paid ever resurface somewhere accessible they can be traced back to the owner immediately after the hospital?

      1. derphorse
        Happy

        Re: Looks like

        Yes. There are methods to try and "remove" that identity. They split the coins in to many small accounts and throw them through laundries over time. The laundries can be anything that will take in and pay out bitcoins. Casinos are popular for that.

      2. derphorse

        Re: Looks like

        Yes. There are methods to try and remove that "identity". They split the coins in to many small accounts and throw them through laundries over time. The laundries can be anything that will take in and pay out bitcoins. Casinos are popular for that.

  3. waldo kitty
    Facepalm

    bovine fecal matter!

    Allen Stefanek, the hospital's CEO, said in a statement on Wednesday that the 40 Bitcoin ransom was coughed up as it was "the quickest and most efficient way to restore our systems and administrative functions."

    this points to exactly a failed backup and recovery methodology... sad sacks like this is what keep the ransomeware industry going :(

    1. J__M__M

      Re: bovine fecal matter!

      this points to exactly a failed backup and recovery methodology...

      Maybe, not exactly. Unless a lot more than one user clicked the wrong thing at the same time, the principal of least privilege failure comes first, then the disaster recovery failure.

      But there were probably a few more before either one.

  4. frank ly

    I'm bit hazy about medical matters but I think this means they can't be infected with this again, due to the immune system. Could other hospitals be vaccinated against this?

    1. LaeMing
      FAIL

      No

      Anti-virus software causes autism!

      (Icon for me :-D )

    2. Hans 1

      >I'm bit hazy about medical matters but I think this means they can't be infected with this again, due to the immune system. Could other hospitals be vaccinated against this?

      Yes, the immune system is a good backup plan, do away with MS Windows workstations everywhere, after all, a *NIX server (Linux or FreeBSD) costs less in licensing than a workstation with MS Office, let alone a Linux/FreeBSD workstation.

      Besides, you do not really need support, if you look at the quality of support from Redmond. I had to call to request a few DLL's for Windows 8.1, it turns out the fact that a number of Windows DLL's in Windows 8.1 have missing exports, even for user32.dll (another MS Windows DLL), is BY DESIGN.

      We are talking c++ runtime, here, for the interested.

      Why are you paying for support, again ?

      1. Anonymous Coward
        Anonymous Coward

        "after all, a *NIX server (Linux or FreeBSD) costs less in licensing than a workstation with MS Office,

        Not for a supported version it doesn't - just go look at RedHat or SUSE prices. Not to mention the cost of migration.

        "let alone a Linux/FreeBSD workstation."

        If your time has no value, and migrating was free and everything you wanted was available and also free...

        "Besides, you do not really need support"

        I think most companies (and hospitals) would disagree. You need support and you need an SLA.

        1. CAPS LOCK

          Gah - not the 'If your time has no value' argument again...

          .... When will you Microsoft Online Reputation Managers stop spouting this[1], it actually works AGAINST Microsoft.

          [1] I'm guessing never...

          1. Anonymous Coward
            Gates Horns

            Re: Gah - not the 'If your time has no value' argument again...

            I thought his job title was "Super Influencer" - when did they rebrand him?

  5. Anonymous Coward
    Anonymous Coward

    Gives a new meaning to ambulance chasers

    $17K while considerable to the likes of me is but the cost of a weekend conference, with partner (cough), for a senior administrator.

  6. Ole Juul

    Something fishy

    There is no mention of communication with the perpetrators, yet the ransom went from $3.6M down to $17K. How did that happen?

    1. Mark 85

      Re: Something fishy

      Good point. Would it have been through the first infected computer or via every computer in the hospital? Email? Telephone call? A knock on the door in the middle of the night?

    2. Alistair
      Windows

      Re: Something fishy

      someone did the maths wrong on the first pass

      "x bitcoins per user * all users of the system"

      versus

      "x bitcoins per infected user of the system"

      Along with the OMG factor of the ransom being in the millions.

      1. Ole Juul

        Re: Something fishy

        Doesn't sound like someone did the maths wrong. I found what is so far the only relevant comment on the matter from the hospital CEO.

        "The reports of the hospital paying 9000 Bitcoins or $3.4 million are false. The amount of ransom requested was 40 Bitcoins, equivalent to approximately $17,000."

        (link to pdf here)

        The question now is who came up with the 9000 Bitcoins figure, and why.

  7. Anonymous Coward
    Joke

    Malware poisoned Tinseltown computers

    See what happens when you don't stick with a modern industry standard Operating System.

  8. Andrew Jones 2

    So, while the first attack might not have been targeted - what is there now to stop a targeted one? After all - they've paid up once, chances are - they will do it again if they have to.

    1. Midnight

      Don't worry. Those Danes are quite trustworthy and will certainly honour their agreement to stop raiding.

  9. Anonymous Coward
    Anonymous Coward

    With any luck...

    ...the paid ransom just buys just time for the FBI to find and prosecute the perps.

    1. Old Handle

      Re: With any luck...

      I think that would require a rather substantial amount of luck. Never heard of it happening before, unfortunately. That said, it seems possible, and I'd expect they could even get some cooperation from the Bitcoin community on this, unlike say with drugs and gambling where the libertarian leaning user base is not too sympathetic.

  10. montyburns56

    Is that all?

    $17,000 sounds like a lot, but isn't that roughly the amount that US hospitals charge for something relatively simple like fixing a broken leg?

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