back to article Universal Credit has never delivered bang for buck, but now there's no turning back – watchdog

The UK government's embattled Universal Credit programme hasn't delivered value for money and has caused some claimants hardship but is now so embedded there is no alternative but to plough on, the National Audit Office has said. In a damning report published today, the spending watchdog questioned whether the disastrous …

    1. Anonymous Coward
      FAIL

      It only encourages work because the only other option is severe poverty regardless of the situation.

      Under the old system, my attempting to work cost me dear. Specifically, my £3k income - from a business that wasn't commercially successful - cost me £8k in loss of benefits (most of that being Housing Benefit) that I'd have been eligible for if I'd just sat at home doing nothing. This was 2002 and 2003, after I'd run out of savings. In 2004 I felt positively rich, as my income reached the giddy heights of sixtysomething percent of the level of JSA. No wonder some found life on benefits preferable!

      That needed changing. The rhetoric of Universal credit sounded promising: working should always pay compared to not-working! It seems delivery has been a shambles, and I have to wonder if that's the hand of Sir Humphrey setting it up to fail because he was fighting off the minister's attempt to cut back an empire of Red Tape.

  1. Slef

    As somebody who does a bit of volunteering that involves contact with UC I can honestly say that despite hearing the hold music for up to 50 mins the system is pure SHIT! some of the staff are really helpful when you get through to a human. Then there is the assumption that everybody has t'intnet and is literate!

    I repeat that the system is feckin shit!

    1. Primus Secundus Tertius

      @Slef

      "Then there is the assumption that everybody has t'intnet and is literate!"

      You have hit the nail on the head there! Half the population has IQ < 100, and about one sixth have IQ < 85. Many of these are the people we are supposed to be helping, but the help will fail abysmally if it is based on unreal expectations.

      The only way to help is to have a real person there. The question remains whether we have enough such real people.

      1. Jemma

        Which is quite terrifying when you think about it. My 71 Landcrab has a higher top end than the average MPs IQ (for those not aware of the minutiae of the Wolseley, 93mph (with optional JATO pack - don't ask about the diesel)).

        This actually means that a fairly large percentage of the current population would be barely equal to the retard boy on Alien³. It's like a countrywide Waltons Mountain.

        My IQ tests between 130-140 but it doesn't really matter because the intelligence signal in voting, Tesla purchasing (clue: don't do it) , or any other situation of importance is drowned out by the retard-beam squirting out into reality like something from Voldemorts wand (you should hope I mean the wooden one).

        If you have any doubt about what I'm saying I've two little words for you...

        Love Island

        The fact that that is a thing should tell you it's time for the Soylent Majority to fulfil their destiny.

        "I felt a great disturbance in the force, like a billion voices cried out in agony and were suddenly silenced. FINALLY, what a bloody relief!"

    2. Destroy All Monsters Silver badge
      Paris Hilton

      Yes but is the hold music good?

      One True Party Music / Junta Military Pomp maybe?

    3. Anonymous Coward
      Anonymous Coward

      "Then there is the assumption that everybody has t'intnet and is literate!"

      Our company set up some training systems for foundation IT training for job seekers on the dole. I was onsite for the first day's induction. The registration process required that everybody had an email address (failed on several counts), and could access it (most people had data turned off on their phones because money, and couldn't remember their passwords because foundation IT).

      It was a fucking farce that wasted more than half of a day before they got started. The company actually delivering the training usually did stuff like SQL server and were woefully unprepared for this different audience.

  2. Jemma

    Funny how they didn't mention...

    That the harm so far has included deaths as a direct result of non payments of UC. Including one diabetic who couldn't even afford food and died of a Hypo.

    As usual there are clues to what they're not saying in what they do. Either it should be rolled back or quite simply for every vulnerable person who dies as a result of this - a DWP/MPs relative should be publicly shot. You can bet that suddenly things will suddenly start improving or it'll be canned on the spot.

    The cretins were told time after time after time this wouldn't work, that it wouldn't provide savings yet they still did it anyway. And the best part for all you voters (of which I am proud I'm not one) YOU GAVE THEM THE POWER TO DO THIS! Congratu-fucking-lations. Word to the wise, voters, if a member of your family dies or ends up in hospital with serious avoidable complications as a result of UC incompetence DO NOT come whining to me.

    The irony is there are a fair number of people at risk of this whose health was destroyed by NHS incompetence and ended up on benefits - and now the government is screwing us over again - how do I know? I'm one of them.

    1. Fred Dibnah

      Re: Funny how they didn't mention...

      We don’t all vote Tory.

      UC isn’t meant to work. Currently we’re at step two of the neo-liberal system for public services, of degrade —> discredit —> privatise.

      1. Stu Mac

        Re: Funny how they didn't mention...

        I'm fairly sure that Fred never expected anyone else to look after him

    2. Crisp

      Re: Funny how they didn't mention...

      This might be a large contributing factor to why crime has gone up so much lately.

      Hungry people with no support will find someway to feed themselves and pay the electric bill, even it it means mugging someone.

    3. Anonymous Coward
      Anonymous Coward

      Re: Funny how they didn't mention...

      > And the best part for all you voters (of which I am proud I'm not one)

      So you're saying that "not voting" is the way to prevent this kind of disaster?

      1. Jemma

        Re: Funny how they didn't mention...

        If no-one votes what happens - none of the greedy self interested ex-eton types get to avoid paying tax on millions of daddy's money while ass-raping the rest of us and telling us it's in our own self interest.

        How do you think this crap happens? Magic?

        All the average idiots buy into the idea that voting will make a difference and so we go round in the same idiotic circle like the perennial confused granny in her Allegro on the M25 - falling for the same bullshit while the politicians and their sidekicks are laughing all the way to the Leeds (if they hadn't sucked everything out of it and let it collapse, for fun).

        Grenfell - oh look, backhander alert, we know it's not safe or certified gear but hey, we're rich and on the council and they're Pakis and Muslims and Fuzzy-wuzzies, oh my! One of the very few times they miscalculated. And are the people in good safe housing? Are they hell as like.

        UC - Let's systematically rape the most vulnerable - because we're bored. It's not even as if the MPs and executives are even benefitting because its OUR frigging money they're using (or more technically, yours). Let's waste money setting up, waste more running it, even more treating the disastrous human health calamities that result - and even more on the corporate weasel wording to cover it up.

        Then you have the local MP - ours is Priti Patel - yeah she's actually pretty but she's a dumb as a stump and can't even manage to stick to what execrable laws there are for controlling government bollocks.. And you voted her in - so I get to whinge but you DON'T.

        But I hear you say - it wasn't always like this..

        Let me tell you a true story.

        Once upon a time in England there was a rich smug git who noticed that alot of little girls (say over 10) were showing signs of syphilis. This is partly because of poverty and partly because of an old wives tale that if you are syphilitic and screw a virgin it cures you (probably to do with the latency of syphilis). Our socially responsible RSG thought about this and decided after some while it was a bad thing - both the child prostitution and the syphilis. After all heaven forfend one of his friends might be infected while nailing an 8 year old. How embarrassing.

        So he has a quiet chat with his friends the MPs, and then a slightly louder chat with them when they say no, and then gets some other RSGs involved and eventually the age of consent is raised to 16...

        Wonderful chap you might think, good on you mate and other congratulatory emissions... You might not be quite so complimentary when I tell you he was a brothel keeper, ran prostitutes and all his girls were 16 OR OVER. So in one fell swoop he'd gone from running what were considered high mileage slappers to providing the youngest ass you could tap without setting off an Amber Alert. I think the Americans call that a win-win scenario.

        And the best bit, despite the fact that Syphilis (until very recently) was practically eradicated from the country and despite the fact that countless studies on sexuality, sexual health and countless court cases where 11-15 year old have been done FOR CHILD ABUSE of partners the same age... We still have a stupid law designed by a pimp to make his girls more desirable, dressed up as social responsibility and used by parents and schools everywhere to duck their responsibilities as regarding educating kids.

        And the real irony - a 10 year old terminally ill child can legally make the decision to end their own lives, BY BRITISH LAW, under Gillett competency because they are considered able to understand the issues at stake - but they're a Kiddiefiddler if they're healthy (or not) and sleep with someone at 12. Are you fucking kidding me? Funnily enough it's never rich kids who end up in this position is it?

        Try and understand this.

        The MPs do not have your best interests at heart (that's assuming they've even heard of the phrase).

        The rich or the law courts do not have your interests at heart (what laws we do have have have been slowly hacked out of vested interests corpulent corpses over decades).

        The corporate cockweasels ditto - in that I include Facebook, Amazon, every single company practically you deal with.

        The only reason you get a modicum of lip service (pun not intended) from any of them is because even the most gormless customer can tell the difference between crap and slightly crapper - so it's in their interest to be slightly less shite than the next cockweasel.

        The best bit about the democratic process? You actually fell for it. You see it's a scam. It implies that you vote in one set of cretinous gimps and their policies will be engimped at the highest possible speed. Except no. Half the policies were lies and half of them are anathema to the unelected civil servants so they get buried faster than an underage hooker. Result, the country is back in the back seat of the hypothetical Allegro burbling round the London Ring Road deafened by a wheezy E series, transmission whine, gassed by mothballs and feasting on Werthers PedoPellets..

        1. ArrZarr Silver badge

          Re: Funny how they didn't mention...

          @Jemma

          The solution is obvious: A dictatorship, except that the dictator still needs to pay off their supporters. Communism then, except that the leader still needs to pay off their supporters.

          At least with democracy, when one party goes off the deep end we can get the other lot in who will then go too far the other way and thus equilibrium is achieved.

          It's possible that our position would be less crap if we used a better voting system than First Past the Post and used proportional representation or some such which tends to lead to individual parties having less power and therefore less scope to royally screw over the people who didn't vote for them.

  3. Doctor Syntax Silver badge

    Years ago a client of mine dealt with several govt. departments including DWP. A colleagues considered opinion? "Not the sharpest knives in the box." Nothing has changed.

    In fact nothing has changed since the days when I was a "client" when I was redeployed* and the erk behind the counter had difficulty understanding that not being able to sign on because I had a job interview at the other end of the country was incompatible with the notion of "not being available for work".

    * HMG's then current jargon, back in that weasel Harold Wilson's time.

    1. Primus Secundus Tertius

      @Dr S

      I was once a day late for the weekly sign-on. But I showed them the interview letter and they accepted that.

      1. Anonymous Coward
        Anonymous Coward

        "I was once a day late for the weekly sign-on. But I showed them the interview letter and they accepted that."

        These days the decision to sanction is out of the hands of your job centre drone. The second you're late for the weekly inquisition you've incurred a "low level" sanction and your benefit will be stopped for four weeks. You have the option to appeal but, somewhat unsurprisingly, this takes about four weeks to process.

        Do this again and you'll be left destitute for 3 months.

        Job Centres are directly targeted on how many sanctions they dole out. They're never called targets of course, more like "expectations" and "challenges" and "monitoring", but they're there.

      2. DiViDeD

        @ Dr S

        During my brief but unhappy period of dealing with DWP muppets, I had been arguing for several months (without any sign of benefit) that being a company director (of a £2 company) did not necessarily mean I could live off my investments between assignments.

        I finally got notification of a job interview and a hearing to determine whether I was going to get my hands on some of those juicy welfare millions, both scheduled for the same day. The telephone conversation went something like this:

        "well, you'll have to attend the hearing, or we can't pay you"

        "But I have a job interview!"

        "well, you have to decide whether your interview is more important than getting your benefit"

        "-!"

        1. Anonymous Coward
          Anonymous Coward

          Re: @ Dr S

          Had a similar situation here.

          Muppet *1 said over the phone "if you go to xxx you'll not get any benefit for that week"

          Upon phoning back not 5 hours later

          Muppet *2 said over the phone "if you are going to an interview thats fine, just let us know when"

          And this is how the Revolution started. Universal Credit just makes things even worse, people should not be afraid of standing up and being counted.

    2. Nick Kew

      I was 'between jobs' after my employer (Sun) had got borged and my new owner discontinued my work. Not destitute, but signed on out of bloody-mindedness and to get a little of my tax back.

      Beginning of February 2011, I went to FOSDEM, with a view very largely to sniffing around for new work. Jobcentre severely penalised me for that: I had left the country, so wasn't available for work over the weekend. They killed my claim altogether, so I had to sign up again from scratch, meaning two weeks interruption and having to travel to a deeply inconvenient regional jobcentre again.

      They really don't (or didn't) like you taking any kind of initiative! I wonder if UC would've been any different?

  4. codejunky Silver badge

    hmm

    UC is a good idea. Unfortunately how on earth is it going to work when the tax/welfare system is so over complicated and disjointed?

    1. Dan 55 Silver badge

      Re: hmm

      The welfare system is complicated because people's lives are complicated. UC ignores all the complications and people are getting pushed into poverty because of that. UC was never a good idea nor will it be.

      The tax system is more complicated than it needs to be due to the political choices taken down the years.

      1. codejunky Silver badge

        Re: hmm

        @ Dan 55

        "The welfare system is complicated because people's lives are complicated"

        Kinda sorta maybe. There is an element of that but there is also the bribery for example triple lock pensions which are designed around buying votes. This is where I wish I believed in universal income but I am not convinced by that so far.

        You might be right that it will never be a simple enough problem for a UC system to handle but I do agree that the tax system is as complicated as it is due to politicians. Oddly this issue seems to be politicians all the way down.

        (btw I have no idea who has downvoted you. Your comment seems pretty good to me)

    2. Duffy Moon

      Re: hmm

      The welfare system could be made much less complicated and much fairer by turning it into a Universal Basic Income system.

      1. Adrian 4

        Re: hmm

        You forgot cheaper. It would be cheaper to just hand out money than it is to mismanage the attempts to control it.

        1. Nick Kew

          Re: hmm

          Upvotes to both Duffy Moon and Adrian 4 for sensible ... provided the universal income kills off all means-testing. Kill off all those cases where loss-of-benefits due to working exceeds basic-rate tax, let alone where it exceeds 100%.

          But Sir Humphrey certainly won't stand for that: just look at the huge chunk of administrative Empire he'd lose. That could be precisely the underlying reason UC implementation has been such a shambles: Sir Humphrey is protecting his own empire and minions.

          1. annodomini2

            Re: hmm

            The fundamental problem with UBI is it cannot work in a Capitalist Economy, the market will render the payments inert.

            As everybody gets something, those working have more cash and so spending goes up, demand goes up and prices go up.

            Relative value of your payments goes down until they are irrelevant, just like with JSA and the state pension.

        2. rskurat

          Re: hmm

          Demoting those DWP muppets onto Universal Basic Income certainly would save a pile.

  5. Peter Christy

    Perhaps its just me getting old, but looking at the front benches (and many of the back benches!) of ALL the political parties, I can't see a single member that I'd trust to run a corner sweet shop, let alone a government!

    Party dogma must be followed at all cost, and to hell with the consequences!

    Its all very well saying we voted for them, but look at the choices on offer! I'm sure many of us end up voting for the "least worst" candidate, simply because there isn't a "best".

    People talk about the "ship of state". Fine. But to be captain of a ship, you need qualifications. What qualifications to run a country do this collection of failures have? And NO! I DON'T count being a barrister as a qualification to be an effective administrator.....!

    --

    Pete

    1. Primus Secundus Tertius

      @Peter C

      There are far to many hi falutin' ideas about what democracy is, because of ivory tower universities and idle newspaper reporters.

      Most of the time, democracy is a vote against. The history of Parliament is one of unruly barons and gentlefolk resisting the King's taxes or other gambits.

      But look at some alternative examples:

      1. At the end of WW1 and of WW2 Eastern Europe was reduced to anarchy and chaos - twice in a lifetime for many people. Even communist rule was less worse.

      2. Somalia has been plagued by anarchy after a complete breakdown of government.

      3. Afghanistan has been plagued by religious-inspired fighting.

      Britain is not perfect. But as I said above, if you think you can make it better, give it a go.

      1. DiViDeD

        Democracy

        It's commonly said of our model of democracy down here in the Lucky (and apparently imaginary, according to this link) Country, that nobody ever wins our elections. Elections are never won, they are only lost by governments.

        Having seen a succession of variations on "This lot are rubbish, let's give the other lot (you know, the ones we booted out in favour of this lot because they were rubbish?) a crack at it"

        Is it any wonder we drink?

    2. BebopWeBop

      Let me commend this BBC 'Secret World' sketch (from several years ago) that includes William Hague (Tory politician) running a corner shop - https://www.bbc.co.uk/programmes/b03kv277

    3. Doctor Syntax Silver badge

      "And NO! I DON'T count being a barrister as a qualification to be an effective administrator.....!"

      The effective administrators are supposed to be the Civil Servants but in this case they're DWP.

  6. Milton

    Arrogant + Ignorant + Wrong = Her Majesty's Ministers

    This is what happens when you let ill-conceived ideology infect ignorant people whose ambition vastly exceeds their ability. Not only do they routinely phuc up every single that they touch, they are overweeningly arrogant to a fault, refusing to listen to experienced people who know the topic, ignoring advice, suggestions and warnings.

    The UC idea wasn't a bad one per se, but it needed professional and informed execution after a period of thorough planning and genuine consultation. As soon as it became a political plaything—especially in the hands of one of modern Britain's most blitheringly, transparently stupid ministers, Iain Duncan Smith—it was doomed. There were many points at which the sober warnings of knowledgeable people could have been listened to, and corrective action taken: but polticial ego insisted that government knew best, even as its failures and stupidities paraded past daily.

    I don't criticise ministers for deciding that a streamlined new system was needed. But their staggering incompetence in implementation is simply shameful, and their arrogance in ignoring experts unforgivable.

  7. alain williams Silver badge

    If I was several months late paying taxes ...

    I shudder to think of the fines that I would need to pay.

    UC is late paying 20% of claimants. What compensation is being paid ? I suspect zilch.

  8. Crisp

    We're spending more on administering this than we are on actual welfare

    Maybe it's time to simplify the rules so that my tax money actually goes to people that really need it.

    Rather than government contractors, civil servants and DWP employees.

    1. codejunky Silver badge

      Re: We're spending more on administering this than we are on actual welfare

      @ Crisp

      We have a huge public sector (and private but exist only for the public sector) and the gov vacuums so much money out of the economy for their desires and amusement, it amazes me how poor a job the gov does at serving the population.

      Even when Osborne was claiming austerity he was spending more and more only reducing the increase of pissing away money. Maybe the gov/public sector should go on a diet.

      1. Anonymous Coward
        Anonymous Coward

        Re: We're spending more on administering this than we are on actual welfare

        "Maybe the gov/public sector should go on a diet."

        We did, I started work in a team of five and then the economic downturn happened.

        I now work in a team of 3 and the rest of the organisation had similar reductions in staffing levels.

        There are no plans to increase staffing levels in my team, regardless of financial climate.

      2. Loud Speaker

        Re: We're spending more on administering this than we are on actual welfare

        I was once told it cost £30 in administration for each £1 paid in benefits.

        Does anyone have the actual, up do date figures? or the time to do an FOI request?

        1. John Brown (no body) Silver badge

          Re: We're spending more on administering this than we are on actual welfare

          "I was once told it cost £30 in administration for each £1 paid in benefits."

          Even by UK gov standards, that sounds a tad exaggerated.

  9. Wellyboot Silver badge
    Holmes

    Govt. Project Fails (again)

    Government project - years late, not fit for purpose, causing actual hardship.

    I'm struggling to find anything NEW here.

  10. Anonymous Coward
    Anonymous Coward

    Get it in place, have an election, let the next guys fix it. Business as usual.

    There is cross-party support for Universal Credit, just not for the cack-handed way it's being implemented.

    1. Anonymous Coward
      Anonymous Coward

      Get it in place, have an election, let the next guys fix it. Business as usual.

      *cough*Brexit*cough*

      There is cross-party support for Universal Credit, just not for the cack-handed way it's being implemented.

      *cough*Brexit*cough*

  11. hammarbtyp

    This was always a political project after Ian Duncan Smith announced he had studied the benefit system and had a cunning plan.

    The man who put IDS into Stupid, however has shown again and again that he has no ability beyond a posh accent. It was clear at an early stage that the technical and social problems caused by the changes would always outweigh any benefits, but onwards he went because he knew best, and hey, who needs experts.

    It would of been cheaper to give every unemployed person a £1000 check and then bury the whole idea in the deepest landfill

    It will be no surprise to learn that he is also an arch brexiter and therefore I will leave you to draw your own conclusion about any similarities

    1. Anonymous Coward
      Anonymous Coward

      IDS has a face I could never get tired of punching.

      1. Captain Hogwash

        IDS

        Give me five minutes and a curtain pole. I'll give him irritable dowel syndrome!

      2. Anonymous Coward
        Anonymous Coward

        IDS: Tat's what causes someone's stomach to roil with anger, right?

  12. sikejsudjek

    Its not just the obvious costs - but pushing the genuinely vulnerable into debt or homelessness costs far more in the long run. Unfortunately we are run by Daily Mail reading dick heads who believe every sick person is making it up, every unemployed person is lazy, and every disabled person is lying. Consequently the benefits that people have often paid years of national insurance for are unfairly denied. With over 60 per cent of appeals succeeding its obvious that the system is not just broken - but cruel by design. Thousands have died as a result - and I will never vote for neoliberal Governments who put private profit ahead of the lives of the vulnerable. Its utterly needless, wastes money and costs lives. As I said it appeals to elderly dick heads who read the Daily Mail who's hate filled universe extends as far as their garden gate.

    1. Destroy All Monsters Silver badge
      Paris Hilton

      "Thousands have died as a result"

      Isn't that a headline out of the Daily Mail?

      Also, please comment here: Universal Credit system is 'bad value for money' and took too long to roll out, damning report finds

    2. Doctor Syntax Silver badge

      "Consequently the benefits that people have often paid years of national insurance for are unfairly denied."

      National Insurance was an exercise in getting rid of the difficult bit in the title. What you pay in doesn't go into insuring you against anything nor into a fund for your pension. It's just a form of tax. The benefits are paid out of current taxation.

      There seems to have been a campaign against ring-fencing it recently with the H word being paraded round. The Treasury must be getting worried that there'll be pressure for ring-fencing NI. You can tell how much the Treasury hates ring-fenced by the fact that they coined the alarming-sounding word "hypothecated" to describe them. What's actually wrong with them, in the Treasury's eyes, is that it's money the Treasury doesn't get to control.

      I suppose in the case of NI they do have a point but that's only because the DWP would be controlling it instead.

      1. Twanky

        NI Hypothecation...

        ...can not work. Unless you're prepared to take the line of cutting welfare to never exceed the NI tax take.

        If the economy is going well and employment is high the required welfare expenditure is reduced and the NI (and other taxes) paid into the Treasury are increased.

        If the economy is not going well and UNemployment is high then the required welfare expenditure is increased just at the time when NI (and other taxes) paid into the Treasury are reduced.

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