back to article UK not as keen on mobile wallets as mainland Europe and US

The UK is lagging behind other countries in mobile wallet adoption, according to a new survey out today. Consumers in the US and Europe are catching up with those in fast-growing economies in Asia and Latin America where mobile wallets have already become the dominant payment platform, according to an online survey of 6,000 …

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        1. John Robson Silver badge

          Re: Define "regularly"

          "Apart from what happens if your phones get lost or stolen, what happens if any one of the battery, charger, charging cable, or the phone itself packs up. You may be able to get that replaced in short order while you are at home, but can you do that when away from home?"

          I haven't lost a phone in twenty years (apart from a work phone I didn't use for a few months, and then found a few months later)...

          The battery lasts me for several days, and there are various places I can boost the charge if I need to...

          The phone is unlikely to pack up at random. If I'm away for any significant length of time I'll have the wallet with me, but the 'pick up on the way home' can always be delayed if needed.

      1. fattybacon

        Re: Define "regularly"

        RFID shielding wallets, give me a break.

        Thanks John. Why did it take so long for someone to post something sensible, rather than the swivel-eyed rantings of the foil-hatted loons?

        I'd say Android Pay is more secure than your bank's contactless card as they generate you a fake card, tied to your bank account, so your real card details aren't part of the transaction. So, you could hobble the contactless part of your participating bank's card, and still be part of the contactless love.

        I live in the ruddy sticks (A seaside town they forgot to bomb) where we do have a) 4G mobile b) shops that accept contactless, and I use it all the time with just MY PHONE. I'm so confident I even leave my wallet and jacket in the boot of my car, I'M A TOTAL REBEL.

        Also, was funny the other day seeing four newly arrived American student girls in a bar all trying to pay for their individual diet 'sodas' with cards without the powah of contactless or chip'n'pin. The hipster bar dude hadn't a clue how to process them. He would have been better off just giving them on the house.

    1. Anonymous Coward
      Anonymous Coward

      Re: Define "regularly"

      I was behind a girl in a bar recently trying to pay on her phone. After a while the barmaid said "Technology is wonderful and all that, but could you just use a card?"

      1. Anonymous Coward
        Anonymous Coward

        Re: Define "regularly"

        @disgustedoftunbridgewells

        I was behind a girl in a bar recently trying to remember her 4 digit pin. After a while the barmaid said "Technology is wonderful and all that, but could you just sign instead?"

        Technology moves on and in my opinion using a phone/watch or whatever, that uses a one time key, is quick, easy and far more secure than a card, especially a card that has all your details including account number printed on the front!

        1. Anonymous Coward
          Anonymous Coward

          Re: Define "regularly"

          It was below £30 so she ended using contactless payment with her card. She was using her phone as a novelty rather than out of convenience.

          Moving contactless payments from the card to the phone for small payments is a lateral move at best.

      2. CustardGannet
        Stop

        Re: Define "regularly"

        Another trap for the stupid.

        So now, if you lose your wallet, not only do you have no access to funds, you can't ring anyone to ask for help.

        Even if you're on a night out with friends, you can't buy any more beers, and won't be able to borrow your taxi fare* home from them, because they won't have any way to access solid cash either.

        (*You won't be able to catch the last bus because your bus ticket is now on your phone, too.)

        Maybe soon they'll fit your front door with an electronic lock that you need to swipe with your phone, so you can be locked out all night to boot ?

        Obviously most of the sheep enthusiastically embracing this Brave New World have never heard the phrase 'Single Point Of Failure'.

        Personally I'll stick with the convenient payment system that is bits-of-paper-with-a-picture-of-the-Queen-on, thanks.

        1. big_D Silver badge

          Re: Define "regularly"

          @Custard Gannet if I am going out boozing, then I leave my wallet and phone at home and only take enough cash for the drinks for the evening.

  1. Ben1892

    Not convenient

    I use my debit card for tap and pay - far simpler that messing around, unlocking phones and scanning QR codes. Have you even been stuck behind someone in the coffee shop trying to use their phone to pay - exactly !!

  2. Dan 55 Silver badge
    Stop

    Hahahaha... no.

    Sorry, I'll stick to bank cards (with contactless disabled) and printed boarding passes.

    Don't want the battery running out, don't trust the app developer's home-spun security, don't want the chance of malware lifting data.

  3. David Roberts

    Combined use?

    I have stored all my loyalty cards and membership cards on my phone because I was laden down with plastic. So I unlock the phone at the till.

    It would make sense to use the phone for the payment as well but not all credit card suppliers seem to have a phone app. Will investigate. As others have said, the current payment methods are reasonably quick and reasonably secure.

    I use credit not debit for the slight delay in payment (from years ago when I could pay before the end of the month and settle after) and the added protection for higher value transactions.

    1. Anonymous Coward
      Anonymous Coward

      Re: Combined use?

      and the added protection for higher value transactions

      This (for UK cards); it's seriously unwise to use a debit card for payments over £100 if you have any doubt whatsoever about a retailer - even more so when card surcharges are banned shortly.

      1. Anonymous Coward
        Anonymous Coward

        Re: Combined use?

        The same is true in the US. If you use a credit card the protections are better, plus if there's an illegal charge on your debit card the money is already gone from your account and you'll have to wait to get it back. In the meantime you might have trouble if you were living paycheck to paycheck (which is unfortunately the kind of person who needs credit card level protection the most, but is least likely to have good credit)

        I always tell people this, but a surprising number of people tell me they don't want to get a credit card because they don't trust their ability to control their spending!

        As far as illegal charges, I just got a text from Chase yesterday morning asking me if a charge was legitimate. It was not - someone charged FORTY FIVE CENTS to my card. Talking to the fraud department person they said it is listed as a charity. Obviously my account number got out there somehow (I make online purchases with this card all the time, so it was bound to happen eventually I guess) so I had to get it shut down and get a new one. The annoying part is I had the full 16 digit number and 3 digit code on the back memorized from typing them in for online ordering so much, now I'm going to have to run and grab my wallet everytime I want to make a purchase for months until the new one sticks in my mind!

  4. Chris G

    No surprise

    That Spain has the most users but it's a status thing here, stand at the till whip out a large expensive looking phablet and wave it at the machine like a magician. Most people I know hear don't know you can put AV on a phone and never look at the permissions an app is requesting before installing.

    Sooner rather than later a lot of people will get burned.

    Me? Cash or debit, also have velcro on the outside of my wallet, in the summer Spain is pick pocket heaven (if you're a pick pocket)

  5. PhilipN Silver badge

    “Pop” the kettle on

    Nice one. Thought this expression went out with the Ark.

    Thanks, “Gran”.

  6. Anonymous Coward
    Anonymous Coward

    Implants

    I'm seriously thinking about having a contactless device implanted. However, the body part I'm considering may get me arrested.

    1. JoshOvki

      Re: Implants

      Pay-by-bonk?

      1. Anonymous Coward
        Anonymous Coward

        Re: Implants

        "Pay-by-bonk"

        Indeed. There are occasions when I have to tap my card a few times, and I have a (somewhat unpleasant) mental image of the barriers at Piccadilly Circus if everyone had such an implant. Definite boon to sex workers as well, who would need card readers installed internally. It's the future.

      2. Charlie Clark Silver badge
        Coat

        Re: Implants

        Pay-by-bonk?

        Surcharged for staying power?

        Mine's the Peter North fan club jacket…

    2. Anonymous Coward
      Anonymous Coward

      Re: Implants

      "I'm seriously thinking about having a contactless device implanted. However, the body part I'm considering may get me arrested."

      Rule 34. You've probably been beaten to it.

  7. Roj Blake Silver badge

    Mobile Wallets

    I don't think I've ever seen a wallet that wasn't mobile.

    Isn't the whole point of a wallet that it allows you to carry around your cash and cards without losing them?

  8. Not also known as SC

    Contactless Payments in Norway

    Had a surprise when I tried to make a contactless payment in Norway because you still had to enter a PIN. I don't know if it is general over there or just because of the type of card but it was confusing at first.

    1. fattybacon

      Re: Contactless Payments in Norway

      That wasn't your four digit PIN you were typing, that was the price of the single beer you'd ordered. They make you type it to make sure you know what you are getting yourself into :D

  9. David Nash Silver badge

    I just came back from a holiday in three very different parts of the USA and whilst card acceptance was pretty much universal, I didn't see anyone paying with a phone, and protocol varied quite a bit.

    Some places were chip-and-pin, like we have in the UK (although they have some nice card readers that attempt to shield your keystrokes rather more effectively than UK ones), some places were chip-and-pin plus signature (what's that all about?) and some were contactless.

    Most disconcerting is the fairly standard procedure in a restaurant where they take your card away and come back with a receipt for you to adjust upwards and sign. Why do they have to take your card away? Here we have portable card readers and you can see they are not skimming your card. Also, since they were expecting you to add an unknown value (tip) to the bill, they must have authorised an open or large amount, which worried me somewhat.

    Still nobody using a phone for payment though, that I saw.

    1. Joe Harrison

      Bossy lady in McDonalds in America got quite cross when she saw me moving my card towards the top of the weird-looking reader where I saw the contactless logo. "SIR YOU CAN'T -" . Her face was priceless when it beeped and said authorised. Apparently she had never seen it happen before.

    2. Dog11

      I live in the US, and while I'm aware of the existence of phone payment, I have never seen anyone actually do it. As far as that goes, I don't think I've ever seen anyone do a contactless payment, either. And PIN is rare for credit cards (more common with debit cards). Not everywhere even has working chip readers, though they are becoming more common (and disliked, because the chip is slower than a swipe). Typically over some floor limit (~$50) you'll need a signature, chip or no. Even if there is a signature, it's rare for a clerk to look at it, though occasionally a clerk will notice a card that hasn't been signed yet, and get the customer to sign it (in that case, of course, the signature always matches the credit slip).

      1. Anonymous Coward
        Anonymous Coward

        In the UK about 90% of places with card readers have contactless now.

  10. Steve Evans

    Maybe if some UK banks would actually wake up and smell the coffee, we could actually use their cards for our Google Wallets, instead of them living in a dream world where their own, single bank offering was actually relevant.

    1. Chris G

      @ Steve Evans. One of the last things I would let Google have is my bloody wallet, they al ready have too much as it is.

  11. Zmodem

    online wallets are useless, like paypal, you have to link your bank account, while you can pay for things just by registering your debit card, if you can pay for things with your debit card only, you should be able to add money to a wallet with a debit card, but no, you have todo a full bank transfer instead

  12. Joe Harrison

    Briefly tried Android Pay but honestly cannot see the point. Especially as it specifically won't work with a Revolut card, which by the way I can seriously recommend.

    1. Zmodem

      paypal is good for saving up for things, a spare £20 here, there and everywhere all adds up over a few months

  13. Zippy's Sausage Factory

    The more I hear about systems like this, the more I start to develop a twitch and think "hmm... time to start paying in cash. Nice, impossible to clone, can't be hacked, cold hard cash."

    Fortunately I have a non-Internet non-contactless card from the bank. Which took a little bit of asking for, but that's what the Electron card still gives you.

    1. You aint sin me, roit
      Trollface

      "Impossible to clone"?

      Like counterfeiters have gone out of business... and if you get caught trying to pay with counterfeit money, even if it's not your own handiwork, it will be confiscated.

      Though used notes are the payment vehicle of choice for *certain* transactions...

      1. Zippy's Sausage Factory
        Black Helicopters

        Counterfeiting isn't cloning though. They can't clone the money in my pocket and spend what's in my bank account that way, not in the same way that they could do with my bank card. Or authorise contactless microtransactions as they walk along with a little skimming device.

        Anyway, I must go now as I need to make a new tinfoil hat and hide under the table for a couple of hours...

  14. choleric

    Cash 22

    The problem here is that after a while if you want a fully patched phone on most Android handsets you have to root the phone and install the latest version of LineageOS or equivalent.

    But rooting your phone generally means that you can't use it for electronic payments because it's no longer considered trustworthy.

    So you have a choice: use your credit card and, separately, an up-to-date software stack on your phone, or let an unpatched Android loose with your remaining credit balance.

    Mines the one with the miniature EMP device in the pocket.

    1. inmypjs Silver badge

      Re: Cash 22

      "the latest version of LineageOS"

      Too right! I bought an Honor 5x and Huawei were bragging about how great they were going to be with updates and how the 1st update was in the pipeline before the phone even shipped. Today it's android security patch level is more than 12 months old - useless bastards no honor/Huawei again for me.

      My oldest phone a 1st gen Moto G is running 7.1.2 (LineageOS) with a patch level less than 12 days old.

      That said LineageOS isn't usually rooted by default and you need an unlocked bootloader/recovery to install an OS not root.

  15. Anonymous Coward
    Anonymous Coward

    Don't know who's actually using mobile wallet in US

    We're in San Francisco. A few friends and I did a qualitative survey, spending a recent month seeing if anyone was using mobile wallet to pay for anything. Not a singe person. Nada.

    Having spent a few months in the UK, nothing beats tap and pay for convenience. Sadly that's not widely implemented in the US. Or if you do tap, you still have to sign. Signature - the most laughable security of all.

  16. Peter Cochrane

    Unreliable Mobile Nets in the UK

    Why is this a big surprise - the UK has the worst mobile networks of any EU country! No signal. No 3G signal. No 4G almost everywhere. Far less than 90% coverage by each carrier. Weak signals and continuous drop outs. Mobile wallets do not work all the time - but plastic does!

    1. gsf333

      Re: Unreliable Mobile Nets in the UK

      Have you been out of the country for a while? I am not saying coverage here is perfect. However even where I live in deepest Yorkshire we have 4G, and it's a small village where they couldn't be bothered make the 3G signal reach any useful landmass so was 2G for most of this century.

      When I travel around there are very few areas with no coverage, however if you mean drop outs then that is a real problem. They really do need to sort out the issues faced on the East Coast mainline route.

      When in the car I come across very few places on 2G anymore (and this is O2 - who don't like to spend their money).

  17. Anonymous Coward
    Anonymous Coward

    Brits arent generally very forward thinking...

    Im a Brit and I hate how long it takes for things to be adopted here.

    For example...

    In Switzerland you can buy Bitcoin at any train station. In the UK you're lucky to find someone that knows what Bitcoin is.

    In Germany there are places you can buy your groceries at using various cryptocurrencies.

    In Britain we queue behind old ladies feeding coins into a self checkout they forgot to scan things into.

    Britain is a nation run by old duffers catering for chavs and pensioners.

    I hear the arguments about contactless etc. Yes, very good, but it never hurts to have a choice.

    I can choose the car I drive, the supermarket I use and the house I want to live in. But for some reason its very hard to choose how I wish payment to be taken from me.

    Contactless, mobile wallets...they're effectively the same. Just another route through the same old crappy payment processors.

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