Re: Not just Microsoft
"For my work, we have Lenovo (old IBM) laptops. 6 months in, and my T450 keyboard is already missing keys. The IT support guys can't be bothered to fix it..too fiddly, they advised me to order a new one!"
Somebody needs to take a clue bat to them in a vicious manner! It's a 5 minute job, maybe 10-15 mins if the person doing it is a first timer, An official Lenovo FRU even comes with the tool to do the job, so hunting for something to open the case or the jewellers screwdriver for the captive screws in the keyboard! I've done a couple and it's one of the simpler laptops to do a kb replacement on and certainly doesn't mandate a whole replacement laptop unless the only person available to do the repair is on £1000/h + overheads.