back to article IBM UK: Oh, remote workers. We want to be colocated with you again

IBM is clamping down on its remote workers in Britain, with the Global Technology Services team being centralised in one of a number of as yet unnamed “colocation hubs”. Tosca Colangeli, IBM’s UK veep of GTS, warned employees in a recording, seen by The Register, that a “big feature” of 2017 is a “desire to be colocated …

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    1. Colabroad

      Re: unpopular comment with daytime tv fans

      The other half gets far more done working from home, without the constant interruptions, meetings, and questions she can focus so much better on her own work.

      Personally I'd be far more tempted to watch TV, surf the web, or paint my toy soldiers so I appreciate having an office and being able to go into "work mode", plus hardware support is much trickier from a remote location.

      It's almost like different people work differently and trying to impose a "one size fits all" philosophy to working is counter productive and short sighted.

      What are the sweepstakes on how long it take IBM so start encouraging remote working one all the experienced, knowledgeable, high paid workers leave?

      1. theModge

        Re: unpopular comment with daytime tv fans

        What are the sweepstakes on how long it take IBM so start encouraging remote working one all the experienced, knowledgeable, high paid workers leave?

        My pound says directly after the current board have left, declaring this a resounding success and collect a bonus proportional to the money saved.

    2. GruntyMcPugh Silver badge

      Re: unpopular comment with daytime tv fans

      I worked from home, and I had SLAs and progress reports to meet, so you know, work got done. Oh yeah, and the methodologies my colleagues and I (who all worked from home) helped get us ISO 9001 accreditation. It's amazing how much you can concentrate on work, when you aren't distracted by colleagues talking about football, soaps, and personal crises.

    3. Voland's right hand Silver badge

      Re: unpopular comment with daytime tv fans

      unpopular comment with daytime tv fans

      I do not recall a lot of daytime TV being available at 7 am when dealing with Indians and Aussies and at 9pm when dealing with West Coast USAisians which cannot be arsed to get into the office before 9 am their time.

      I can sort-a tolerate doing either when working from my home office as my commute prior to the meeting and after the meeting is ~ 15 seconds walking up or down stairs.

      If you are asking me to do that from an office the only answer you are going to get start with F*** and finishes with OFF.

      If you are asking me to do take BOTH of these from home and also work from the office, I will on first instance have no qualms as far as nuking you with an employment lawyer and a tribunal too. In second instance after you have been nuked I may ask to explain how taking 2 hours of time overlap between the timezones due to commuting improves productivity. Nuking comes first though as any idiot requesting it deserves it.

      By the way - my last 10 years of work have always involved dealing with at least one of the TZ overlaps/offsets if not both and I expect the future 10 to be no different. This is why any ideas to be permanently colocated in a HUB will also be met with a "sure, now make the Californians come to work at 6 am" answer.

    4. Doctor Syntax Silver badge

      Re: unpopular comment with daytime tv fans

      "obviously there are exceptions but remote workers sat at home quickly become the biggest loafers in any company."

      From what are you extrapolating this? Are you telling us is that either this is you or would be if it was on offer to you?

  1. Your alien overlord - fear me

    Tosca just wants to be able to survey her domain (and wage slaves) which is tricky if they aren't all coralled into a pen (like pigs to the slaughter). Typical upper management with too much time on their hands.

    1. Adrian 4

      Of course she does - she even says how wonderful it is to survey teams of people working and talking (she assumes about work) in a busy office.

      It's even good for short periods - the improved ability to ask colleagues for their views and assistance makes the less able workers more productive.

      It doesn't matter that the bigger contributors are handicapped. That problem shows up later.

    2. Anonymous Coward
      Anonymous Coward

      New managers have to be seen to do something, so rather than risking any new ideas that could fail, they go back to how it was before the previous senior manager took over. After a few years you notice a pattern in the U-turns.

  2. Anonymous Coward
    Anonymous Coward

    Co-location work makes us free

    I wonder whether they're going to run railway lines to these so-called "co-location hubs".

  3. Anonymous Coward
    Anonymous Coward

    Warwick

    When I worked at IBM Warwick they were closing down one building and renting it out, and encouraging people to WFH to... erm, save money.

    Ideally, you spend some of your time at home and come into the office at least once a week to get some face-2-face time with colleagues.

    But this is clearly a sinister way to reduce headcount, without redundancies.

  4. Adrian 4

    London

    So, .. workers are spread around the country, often paying for their own office space.

    Somehow it makes sense to move or transport all those people to the city with the most expensive office space, the highest living costs and the most overloaded transport system in the country ? So you have to pay them more and add 2 hours travel to their working day ?

    1. Anonymous Coward
      Anonymous Coward

      Re: London

      "So you have to pay them more and add 2 hours travel to their working day ?"

      IBM are hoping they can ignore the first bit, and the second bit is their employees' problem, not IBMs. Of course it's possible this is just another American Executive dictact from above that turns out to only be workable in territories where employees have fewer rights than indentured servants - i.e. the Land of the Free(ly eploited).

      The really interesting bit about how this applies to the IBM South Bank location is that I've heard that building was always ram packed, and you won't get a desk unless you turn up well before 8am. And that's in former times when the building was mainly set up for hotdesking, presumably used mostly by mobile staff who were only there for some percentage of their time. Have they really let so many staff go from that location that there's now ample room for everyone to work there full time, including the extra heads that are moving from Sampson? If they retain the hotdesking setup - which is a hateful way to work if you're there every day - I wonder what happens if there's no desk for you when you arrive at the start of your contracted hours. Do they expect you to wage some sort of arms race with your colleagues of who can turn up earliest and get one of the few desks that are available?

      Maybe whichever C-level came up with this idea was fed up wasting money on cubicle space sitting idle whilst its usual occupants worked from home. I doubt they were based in London, though.

  5. Am I Consing Yet?
    Coat

    Text is clearer than speech

    I picked up on this...

    ...easier for co-workers to “clarify things” with each other when they sat “side by side” in a shared “working space”...

    I'm going to assume they mean that speaking yields more clarity than written language. In my experience that is a false assertion, but I accept it depends on your relative skills with spoken and written language.

    Or am I assuming the wrong meaning? Perhaps they mean that people who sit together will know what their neighbours are working on by overhearing, whether they want to or not, and will therefore have a better understanding when that neighbour tells them something. I'm not sure I believe this either. In my world (software development) we benefit a lot from having things written down, and proximity limits how much information we capture because people find it easier to speak than type. I often work remotely and colleagues phone me, saying "it's easier than typing". Yes, it's easier to speak than to type, but it's not easier to listen and remember than to read and re-read.

    1. Anonymous Coward
      Anonymous Coward

      Re: Text is clearer than speech

      Yeah, there's a fix for that. Just end every phone conversation with "OK, just summarise all that in an email and I'll get right onto it". And if they don't, well they've given you carte blanche to skip anything in the job spec that you didn't fancy doing - there's no proper record of what they asked for, after all. Even the dimmest ones eventually learn they can't bollox their way through this.

      Obviously don't try this with anyone too high up the pecking order!

  6. Anonymous Coward
    Anonymous Coward

    Why would you agree to the hassle & cost of moving to be near a "hub" when IBM's declared strategy is to switch the vast majority of its non-sales workforce to low-wage economies as quickly as possible ?

  7. sjsmoto

    Step 2

    Now that you're all here together, you can begin training your replacements.

  8. Steve Davies 3 Silver badge

    Been there done that

    There were more people (lots more) than there were desks or even chairs for. The message was

    'Get to work by 07:00 or else you don't get a parking spot let alone a desk.'

    Those who were any good took the message and went. The dross was left to fight it out.

    IBM seem to be following the same path. It may reduce costs a bit but what about productivity eh? If you are fighting for a desk or even a chair you are not overly concerned about doing anything productive now are you.

    Glad I got out of IT when I did. My bees are much less trouble. Though if they get annoyed they can fight back big time.

    1. Doctor Syntax Silver badge

      Re: Been there done that

      "My bees are much less trouble."

      I hope you're paying them properly.

  9. Anonymous Coward
    Anonymous Coward

    In my opinion

    it is good to meet face to face with co-workers from time to time - but as a service provider it seems nonsense to enforce an office full time "just-because"

    This can cause difficulty for customers as well as the staffers.

    It is also against the policy of many governments trying to reduce car journeys etc by enabling people to work from home.

    This all seems a bit draconian and may not have the intended result.

  10. Stevie

    Bah!

    "Tosca Colangeli, IBM’s UK veep of Systems and Technology Group, warned employees in a recording, seen by The Register, that a “big feature” of 2017 is a “desire to be colocated together in a central location again”."

    Interestingly, you can remove the word " colocated" from that statement without damaging the meaning.

    1. kmac499

      Re: Bah!

      The lawyers made him put in "colocated", to cover the fact when the office is so full you may have to sit on each others knees. or maybe Herman Miller are bringing out a new range of bunk desks.

    2. Commswonk

      Re: Bah!

      "Tosca Colangeli, IBM’s UK veep of Systems and Technology Group, warned employees in a recording, seen by The Register, that a “big feature” of 2017 is a “desire to be colocated together in a central location again”."

      Stevie commented: Interestingly, you can remove the word " colocated" from that statement without damaging the meaning.

      Quite so; it's called tautology, and anyone purporting to be a "veep" should know better than to allow it to happen quite so blatantly.

    3. Chunes

      Re: Bah!

      Funny how she doesn't specify where that desire comes from. The top, I would guess.

  11. Anonymous Coward
    Facepalm

    Oh the irony...

    I came across this paper http://www-01.ibm.com/industries/government/ieg/pdf/working_outside_the_box.pdf extolling the virtues of teleworking.

  12. Anonymous Coward
    Stop

    Diff'rent strokes for diff'rent folks

    The root of all this seems to be that even in 2017 some organizations have not realized that people work better in different ways.

    Management is the art of getting the best out of the team that you have in the time you have available. What I see here, and in numerous other examples of management by diktat, is trying to make everyone work in the same way. That is doomed to failure, because people quite simply do not work in the same way. Knowledge work is not like assembly line work.

    To take an example from my own industry, I spend a lot of time at a customer in New Jersey. Some people go into their offices and shut the door so they can think clearly. Other people save their hardest problems for their lunchtime stroll with a colleague, out in the sunshine chatting things over with nary a whiteboard in sight. Some folks like the collaboration spaces where they can sniff markers^W^W draw network diagrams and think visually. Some folks find offices an endless source of distraction, gossip and nonsense and prefer to work in their garden shed.

    In the end, is that really so hard to understand? You either produce good work, and get on with your colleagues, or you don't, in which cases sayonara.

  13. a_yank_lurker

    Another's experience

    My employers has a mix of partial teleworking (3 days a week for many), home-based, and office based. Which group you are in is based on your job and its requirements. In my group we are either partially teleworking or home-based. Other groups are office based but it is pretty obvious if you are in an office based position. Interestingly morale is rather high for all groups as people feel they are being treated like responsible adults. Also, my impression is productivity is higher as befits higher morale.

    Itsy Bitsy Morons apparently has serious mismanagement issues beyond the typical PHB/MBA levels of incompetence. Organizations with high morale seem to be able to more with less and this is a leadership issue.

  14. ZenCoder
    Happy

    Stand up Design Thinking.

    "A rabbi, a priest, and a Lutheran minister want to deliver services and products that empower better human outcomes and client success ... "

    1. David 132 Silver badge
      Big Brother

      Re: Stand up Design Thinking.

      My first thought on reading your comment was, "that sounds like one of the An Englishman, an Irishman and a Scotsman jokes I used to know as a kid...". Then I felt the hot flush of social stigma as I realized it's not 1980 any more and that sort of thing is Not Acceptable. If anyone needs me, I'll be in room 101 for re-education.

  15. Anonymous Coward
    Anonymous Coward

    colocated together

    As opposed to colocated apart

  16. Anonymous Coward
    Anonymous Coward

    Tosca-cost-cutter

    The lady has form when carrying out the orders from those up high. She butchered ITS (now GTS) when she was last there. She also decimated STG when she was in charge. She not only follows without question but she goes over the top every time. Having her in charge of this co-location shite is bad news for those in GTS.

    Do people realise that in GTS you are a resource to be sold to a customer so you spend almost all of your time on customer sites? If you aren't on customer site then you are on the bench. This means that you can (could) live where ever as the customer paid the travel and accommodation. There is NO point making people work in an office if they happen to be on the bench for a couple of weeks as they would have little to nothing to do.

    They may do some education, but why would you want to sit with a bunch of people you don't know with headphones on?

    IBM for years have been selling sites and downsizing their physical footprint to the point of being fairly ridiculous. Most of the regional hubs are gone. Be interesting to see what they do now this new madness has taken hold.

    I can't see it as anything other than a cost cutting move personally. The way IBM views its employees gets worse every year.

    Good luck with your lunatic plans enacted by fruit-loop. Don't they realise that the people buying will eventually be the people they screwed over?

  17. Anonymous Coward
    Anonymous Coward

    Don't they realise that the people buying will eventually be the people they screwed over?

    You might think that would matter. It doesn't. As long as you're on the approved list of vendors, the business just keeps on coming.....

  18. Anonymous Coward
    Anonymous Coward

    Next Phase .... ?

    >>> The next phase will see the “solutions, and our CSEs and our pricing and TSMs” from the Sampson House premises, also in the capital, to South Bank. That is phase two in our consolidation, so that has worked very well… there is more of that to come”.

    Appears nothing much new here except moving the major deal solution/bid teams from one building to another ... the southern (SO) Deal Hub has been in Sampson House for several years after moving from South Bank when it became increasingly difficult to find sufficient space in South Bank where the team(s) could work together.

    Bid teams were/are typically composed of IBMers from all many parts of the country (and increasinly just before I left, from beyond the UK) so most would be weekly rather than daily commuters for the phases of the deal where being together added significant value - and in my view it generally did so.

    Used to be (before change in role of the assurance team I worked for and then VR in 2015) part of the wider bid teams and was a regular visitor to Sampson (... did Virgin West Coast a power of good in full fare rail tickets to arrive for workshops and reviews starting at 9 o'clock!) and the northern equivalent based in Warwick.

    Move on ... nothing new to see here!

  19. Anonymous Coward
    Anonymous Coward

    Multiple remote location work fine for IBM...

    ... if they are all in India.

    1. Anonymous Coward
      Anonymous Coward

      Re: Multiple remote location work fine for IBM...

      If you were cynical, you might even see a path of encouraging remote working in order to justify outsourcing everything possible to India.

      I don't see IBM's decline in that way. I think it happened as a power struggle. The short term profit from moving operations to India made managers in charge look good, even as they were burning goodwill with customers. Those managers were given more power, and moving the entire company to India snowballed, It takes years for long-term customers to migrate, and we are now seeing the result.

      IBM's decision to stop making hardware was part of that path. Hardware is often not profitable by narrow accounting, but having a reliable platform enables a very profitable systems business. IBM used to know that. But India isn't good at hardware, so the pitch was made that in-house hardware (that other division) was a drag on the business.

      How long before IBM is entirely in India, and entirely irrelevant?

  20. smurfgenio
    WTF?

    In Brazil we have 3 co-location Hubs. The main one is in Hortolandia - about 120km from São Paulo; Rio de Janeiro; and São Paulo.

    The nearest hub for me is in São Paulo, where I live but, there're no desks available there nor projects. All "opportunities" are in Hortolandia.

    The execs are expecting us to commute 120km every day but even in Hortlandia, there's no room for everyone. People are playing Musical Chairs to get space to work.

    The most pathetic situation is that people are going to the office to be "Agile", have stand up meetings but the reality is that people are just working on Conference Lines just like at Home Office.

    Only when Business, Software and Hardware are in a same spot this co-location would work. Otherwise it's just rubbish...

  21. BMG4ME

    I Like Working in an Office

    I am an IBMer who works at home and would much rather be office based. I believe that having everyone working remotely is one of the biggest reasons the company doesn't feel the same anymore. I like to be able to work at home from time to time but being with your team face ti face is part of the fun of working for a company like IBM.

    1. Anonymous Coward
      Anonymous Coward

      Re: I Like Working in an Office

      You have a strange idea of fun.

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