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REVEALED: Apple fanbois are 'MENTALLY UNSTABLE' - iShop staff

Assholes with a sense of entitlement?

Or, as we call them in the UK:

Southerners.

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Anonymous Coward

Re: Assholes with a sense of entitlement?

Eee lad, you'v hit nail on ead there....ave upvote as reward.

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Re: Assholes with a sense of entitlement?

IIRC the only part of the country which pays more tax than it takes in welfare is Southern England. ISTM the sense of entitlement grows stronger the further north from the Watford Gap you travel.

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Headmaster

Re: Assholes with a sense of entitlement?

At least this southerner knows how to spell arsehole.

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Anonymous Coward

Re: Assholes with a sense of entitlement?

Eee lad, you'v hit nail on ead there.

No, no, no.

Eee lad, you've hit t'nail on t'ed theer.

Word of advice for pronunciation, you would not pronounce on t'ed as "on ted" but as "ont ed". The t' may be written as a prefix of the following word, but, is pronounced at the end on the preceding word. Also, head is not always pronounced "ed", but can also be pronounced "hear'd", quite literally hear with a d on the end (possibly a literal pronunciation of head.. he-ad). The t' before nail is pronounced, but, almost imperceptibly. It's neither "hit nail" or "hit t nail" with an exaggerated pause between t and n. Subtle, but, it's in there. Obviously, it's theer not there. Here and theer.. to rhyme, not here and there to be spelt the same.

Southerners, can never get the inflections right when trying to do Northern speak.

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Anonymous Coward

Re: Assholes with a sense of entitlement?

It's Grim Up North

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Silver badge

Re: Assholes with a sense of entitlement?

It's Grim Up North!

I just read the comments for the Video:

"jakecosta96

4 months ago

confused as to why liverpool was never mentioned "

"James Grimwood

2 months ago

It was stolen and sold at a car boot"

Priceless!!.

As far as Genius Shops are concerned; I went into one with a friend to get his iPhone 4 looked at, while he was waiting I looked around for the genius......couldn't find any and I could have done with buying a bagful.

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Re: Assholes with a sense of entitlement?

It's Grim Up North London

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Re: Assholes with a sense of entitlement?

> Southerners, can never get the inflections right when trying to do Northern speak.

Aye ye reet they divvent

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Angel

may the MUMU be wiv U!

'bout time dem PositiveVoid cherubs had a new t-shirt out innit?

i don't think we've had a '120 BPM' yet

... i'll be spinnin' round that M25 racetrack in me landy if anyone needs me

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Re: Assholes with a sense of entitlement?

I was quoting the article me old cock sparrer.

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This is not just an Apple thing

It's a smart phone thing. Smart Phones have become an addiction for many and when someone with an addictive personality has their link to TwitBookPinBlog cut off they will get cranky. No where near the same level as drug or alcohol dependence, we are not at that stage (yet?).

Image is everything in the business world, and with so many ways of trashing a company the businesses get scared and bend to demands while saying fuck you through a grin. I'm sure they don't spend their evening hugging their knees crying in the shower over it though.

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Re: This is not just an Apple thing

You're wrong about it's not as bad as crack. I've seen people completely and utterly lose it when told their phone will need to be sent away for repair.

Sad.

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Happy

When you buy a luxury overpriced product...

I can easily imagine that you feel entitled to excellent after-sales service...

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Silver badge

Re: When you buy a luxury overpriced product...

The situation is just slightly different.

Apple provides indeed excellent after-sales service. Every time I have gone to my local Apple Store, I have met people who were polite, knowledgable, and helpful, and have indeed fixed whatever the problem is. It's not "overpriced product" and "feeling entitled", the cost of the excellent service is just included in the cost of the product.

The only problem is that many people are so used to the "service" at other stores that they don't expect any help and don't even try. They have a problem and you have to tell them at least three times that they just have to go to the nearest Apple Store and their problem will be sorted out.

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Re: When you buy a luxury overpriced product...

Gnasher,

likewise, when I had a problem with my MacPro, the staff in the Apple store fixed it pronto.

I did however get some funny looks in the process, probably due to me getting the aforementioned VERY HEAVY machine from the car park to the 'shop' in my sons' pushchair (stroller to our American cousins).

J.

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Windows

The real identity of FruitStandSlave...

Could easily be a scam.

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Anonymous Coward

Re: The real identity of FruitStandSlave...

The real identity of FruitStandSlave...

Could easily be a scam.

Well, if I were Google, I would not dream to do such an evil thing to make that story a little bit easier to find in search results..

(besides, I wouldn't have to - Jasper is doing that already)

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This nicely encapsulates all of Apple support.

Spent two hours on the phone trying to have my account details changed, with several escalations, and the whole outcome? Retards blocked the account. Lost all the settings and high scores.

Thankfully I didn't buy anything from the store, and with this experience most probably never will.

Important is that every time time they f**ck something up they say "Are you happy for me to ...." No I'm not happy, unless you solve my problem. But latter is not part of the script.

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Anonymous Coward

So, your real problem is the loss of your high scores?

The problem with changing account details is that hat also happens to be the way in which accounts get breached, so they have finally gone to town on that (it bloody took them long enough).

I have a decent password, complete fake recovery answers, 2FA enabled, do not use *any* iCloud facilities and I only use iTunes cards to pay in so there are no CC details to be had. If someone manages to get through, frankly, they deserve it.

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Flame

Personally, the last iPieceofshit I had was back in 2008, an iPod touch.

Which, following an almighty apple (praise be upon them) update, bricked itself.

So I went to an apple store, thinking "oh, well they've got good customer service, they ought to be able to fix it."

No. They couldn't. Reason? not that the update was faulty - (it was, it was pulled 24 hours later) - but that there was a slight dent in the case which didn't meet apple "spec" for a dent, and hence everything that happened to the device was my fault. Even when it was caused by a clearly faulty firmware update. (i dented it accidentally about 6 months previous, and it hadn't skipped a beat since. Completely unrelated.)

Now I wasn't rude to the staff, having worked in retail myself, I know full well it's the quickest way to ensure that the service you recieve is laden with spite, but they were very rude to me, telling me apple updates were most deifinitely infallible and it was my own stupid fault I'd dented and broken my iPod which was now effectively a £200 brick. That apple were great and no one else was having this problem (again - there was uproar over the proceeding 24 hours at apple incompetance) So iLeft. and Apple have never recieved a penny from me since.

Thankfully, some nice hackers had written up a guide to unbricking online, which worked 15 minutes after I got home. Should have just done that in the first place.

But Apple can go sodomise themselves forever. And I will sneer at people who buy their products stating "good customer service" and "just works" because I have experienced neither. If that gets fanbois wetting themselves because of my blasphemous utterances up then so be it, indicate your allegiance by using that downvote button down there.

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Anonymous Coward

Yeah so wait until you get a single bad experience from Tesco - then never shop there again. Bad experience from Ford - never buy another. Get the picture... cutting off your nose and all that.

No-one is perfect but to say you would never buy an Apple product seems a bit extreme.

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Happy

"Adult toddlers"

Upvote for giving me a new way to view an annoying Apple user.

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Trollface

Re: "Adult toddlers"

A downvote? Have you been sucking that ickle thumb again?

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Read the post

Looks like a massive Apple love in, it needed some more balanced views of the crap stuff and less people saying 'Ooh, we love you Apple employees so much'

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Anonymous Coward

YOU JUST CAN'T GET THE STAFF.

They forgot the 'Golden Rule': "The customer is always right", irreguardless of the customer being a PRICK.

ANON, as i don't want a shop floor uprising....not daft.

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Anonymous Coward

Re: YOU JUST CAN'T GET THE STAFF.

Except there is no proof to actually show these are genuine Apple employees could all just be a figment of someones imagination.

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Silver badge

Re: YOU JUST CAN'T GET THE STAFF.

"The customer is always right" is absolutely correct, but usually misunderstood.

1. If the customer wants something and the customer pays for it, even if it is a stupid idea, as long as the customer gets what they want and you get paid for it, the customer is right.

2. Given the choice between being right about which is the best football team ever and not making a sale, and the customer being right about the best football team ever and you making a sale, the customer is right.

Now there are people coming to your shop that are useless, won't make you money but will just be a pain. These people are _not_ customers even if they think they are. And since they are not customers, they are not right.

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Re: YOU JUST CAN'T GET THE STAFF.

right

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Anonymous Coward

Re: YOU JUST CAN'T GET THE STAFF.

Except there is no proof to actually show these are genuine Apple employees could all just be a figment of someones imagination.

Ah, but this is where the delta shows between decent journalism (also available on this site, from people who have been lambasted in previous comments) and this piece of, well, rubbish.

It is really news? "Some idiot stated publicly that" - ooh, look it's Apple and I hate them, quickly write a piece? That's below poor, that's desperate. Must be a slow news day.

You could do the same with Google or even Microsoft, but the latter has at least been smart and seeded the Net with enough diversions by using the word "rap" and "crime" for their products (it buries such lists). I guess Google just forgot about "forgetting" that, or maybe it just can no longer keep up with the volume.

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Re: YOU JUST CAN'T GET THE STAFF.

Were you Disambiguated??

Loving the latest addition on there

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Silver badge
Terminator

The squeaky wheel gets replaced

Watch 'slave' sue for violation of his "freedom of speech rights" when Apple IDs him. If he makes good money and has a hot GF, he ought to practice what my daddy taught me: When you've got a good thing going, KEEP YOUR MOUTH SHUT.

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Anonymous Coward

Re: The squeaky wheel gets replaced

Actually, anyone who boasts of "having a beautiful girlfriend" I would cheerfully see sacked because he sees women as decorative possessions. How, I wonder, does she describe him?

How unlike, how very unlike, our very own Benedict Cumberbach.

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@ Florida1920 Re: The squeaky wheel gets replaced

There is no "freedom of speech" in the corporate and environments. I've seen people fired immediately for something much more benign than their blog. It's all about perception and maintaining the illusion that everything is just ducky, so people are more inclined to spend.

I did computer retail for about 10 years, back when Apple had an awesome dealer distribution channel and every computer company Apple, IBM, Comaq, et. al, had their own philosophy, when it came to properly marketing their products... Even if it went against what most would view as "good sense".

As for customers being belligerent or the "customer is always right". As someone else already said, they're right as long as they're paying. And while some people will get rude, belligerent, obnoxious and throw tantrums, there's never a reason to be rude or abusive to a customer. Simply show them the door.

I actually had someone take a swing at me because they were extremely frustrated with the computer vendor, so they attempted to take it out on me. I ducked, he missed and I pointed toward the door.. Never screamed, cursed or anything. He came back a week later and apologized.

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Anonymous Coward

Clearly an iDiot

That is all

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Anonymous Coward

It is all explained

Here

Hipsters reduced to mathematical equations (and 2 diagrams)

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Re: It is all explained

Subtitle says it all: "When anticonformists all look the same"

Yep.

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Can we blame Steven Fry? Please?

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While some of the comments left by Apple workers are funny, it's worth remembering that if you talk to the the staff of *any* company that deals directly with customers, you will get some staff who love the job, some who think it's OK, and some that hate the job. Almost certainly all the staff you talk to will have some customers they don't like, and some they do.

I worked for Blockbuster when I was a student, and while I didn't particularly like the job, I liked the staff I worked with and most of the customers. There were some who acted almost as if they owned me because they had just paid £3.50 to borrow a video overnight, and they went on the hate list. Had I had access to something like the blog in this article, I probably would have posted on it.

While I think there are good and bad shopworkers, I think we, the customer, need to look at how we treat them. That Supermarket Cashier might have a face like thunder and be a little abrupt when you buy some food. He or She might genuinely be rude, but bear in mind they might also have just been on the end of a 20 minute rant from a customer because the can of beans they bought a week ago had gone off. I've been there. Done that. I've had customers shout at me because they aren't happy about something I have no control over.

Most people are at the very least polite to the employees they deal with. There are, however, a lot who treat employees like something they stepped in.

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Silver badge

@ Stuart Castle: PREACH IT, BROTHER!

I spent too many years working retail gigs when actual living-wage-paying jobs were thin on the ground.

I have come to the conclusion that you can ALWAYS tell people who have never worked in service jobs by the way that they treat service/retail workers. The rude, entitled ones have never been on the receiving end; the ones that are willing to at least be polite and treat you like a fellow human being have been there -- or have, at least, had empathy inculcated in them at some point.

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There are times when some people forget.

It cuts both ways with the story.

While I agree that some customers can make you pull your hair out. Some people are overly needy and want every little thing fixed and throw a hissy fit when the problem is not cured.

Trouble is, what may be a tiny issue to that Apple employee may be a major crisis for the owner of the hardware. Part of making sure a customer is 100% happy is part of their job, if they don't like it then maybe they need to find a job where they don't deal with the public.

In fact we could say that from this reddit that there are some whiney arsed Apple Genius Bar employee's who think that they should be paid for not doing anything to make the customers happy.

There are always bad apples in any barrel.

Of course, when you hear statements that complain that the customer demanded the manager and the manager sided with the customer it sounds like maybe these employee's really are the bad apples rather than the customers. I bet many of them end up being sent on their merry way to work at Best Buy's or Staples and other places like that.

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This post has been deleted by its author

My recent experience with Apple Retail has convinced me that they are the standard to which others should aspire.

I had to return a 3 month old booscase (case + external battery), as the mini USB socket snapped in the device "Not a problem" says the manageress on duty "would you like another one like that, or something different". No hassle, no fuss. You can if you like point out that this is whats legally required under the Sale of Goods act, but the fact I didnt have to utter the phrase, or mention statutory rights, or even face hassle because I didnt have the box already puts them ahead of everyone else.

Sadly, the next week, the same thing happened again. "Not a problem (my name - she remembered it), I remember you were in last week. Do you want something different this time?" Replace it for a juicecase, and happy to report no repeats. Anywhere else the second time I would be suspecting hassle, and accusations of me breaking the thing, but couldnt have been happier to see me or more simple.

Fault em all you like, but they are the gold standard of the retail experience

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Happy

I have to agree, service at Apple has always been good for me - replacement of an intermittently faulty device with no questions asked other than something that might be used to repair/refurbish the device. I have also found that service in John Lewis has been equally good (and have bought standard Apple devices from them - same price, 3 year warranty on a couple of MacBook pros

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Anonymous Coward

Agree that Apple and John Lewis set the standard at retail and the others need to catch up. Samsung had a fault - poor support and 21 days to get it replaced - Apple had a fault so they sent an advance replacement - 24 hours.

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You know what? that sounds an awful lot like every other retail job on the planet.

If you didn't want to get harassed by asshole customers then maybe you should have tried harder in school and got a proper job. Maybe you should use some of your savings to go to night school and get a decent education, until then suck it up.

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@Passive smoking: see Stuart Castle's comment above, first.

"then maybe you should have tried harder in school and got a proper job"

There was a joking going around Calgary in the early 1980s:

Q. How do you get a geologist's attention?

A. Hey, waiter!

But I'm glad your education, night school or not, is working out for you.

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I was with you until the "get an education and proper job" comment.

Not everyone can be a rocket scientist or Street financial crook wizard and in case you just woke from a very long nap, there is still a lack of good jobs almost all over the world.

Yes, retail sucks. I've been there and done that. There are arseholes on both sides of the sale.

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Pint

"...girlfriend... savings..."

"I make some decent money, have a beautiful girlfriend and a good pool of savings," he beamed.

In other words, he's still living with Mommy and Daddy.

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Anonymous Coward

The mental instability has been known for years

Old news...

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