back to article Airline leaves customer on hold for 15 hours

Australian airline Qantas has denied claims it left a customer on hold … for 15 hours 40 minutes and one second. The claims were made by a customer who has told Fairfax media and news.com.au that he called to confirm a flight and, upon hearing the usual canned messages about what a valued and deeply-loved customer he is, …

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        1. 4.1.3_U1

          Busy Tone - Re: KLM much worse since Air France tie-in, I wonder why?

          I wish more organizations used a busy tone to deflect callers when their queues were above a certain wait time. They could always publish another number for those that really want to queue.

          1. Charles 9

            Re: Busy Tone - KLM much worse since Air France tie-in, I wonder why?

            The trouble is that many people don't take kindly to busy tones: they tend to hate busy tones more than they hate holding queues. People who hate busy signals will usually resort to the tried-and-tested tactic of "hammering" the line--hanging up and then redialing the number until they get through. This is actually encouraged by the phone companies since hammering affects THEM as well (it increases exchange traffic) and makes them run the risk of going from the common "long" busy tone ("beeeep----beeeeep---") to the dreaded "short" busy tone ("beep---beep---beep---") that happens when the telephone exchange gets swamped.

    1. Alain

      Re: KLM much worse since Air France tie-in, I wonder why?

      Although I would tend to agree that the AF-KLM merger has taken the worst of both sides, this exact same story happened to me when calling Etihad's Guest (frequent flyer) phone number. They kept me on hold for about 5 minutes before telling me to try again later and they hung up.

      You know, these middle-east airlines so much praised for offering much better service than our european legacy companies...

      And when I eventually make it through, the person picking up is in the Emirates, so nothing to do with a French call centre.

    2. Anonymous Coward
      Anonymous Coward

      KLM was always horrible

      Before the merger I needed to get a refund for the taxes on a long-haul flight I had to cancel and they told me I needed to go to their counter at Manchester airport. Since I had just moved to London this was quite an inconvenience but I went anyway, only to be told that they couldn't give me the refund I had to call the customer service number. You can imagine how angry I was. In the end the police had to be called. There's no other word but contempt for the customer to describe it.

  1. LinkOfHyrule
    Joke

    I think after 5 minuets of being on hold to any company, a message should kick in offering you the chance to press 1 and hear some free recorded phone sex stories to help relieve the stress while you're waiting! Then again, customers would start moaning, and possibly groaning too, when they're taken off hold, especially at the crucial moment!

    1. Anonymous Coward
      Anonymous Coward

      You like to dance while you wait? Good thinking. That would certainly help pass the time.

    2. Fred Flintstone Gold badge

      @LinkOfHyrule

      So what you're basically saying is that customers will simply hear the aural equivalent of "what other customers said before you"..

    3. Don Bannister
      Happy

      Music on hold !

      .... 5 minuets - a bit of relaxing music - nice idea !

      Further - I know of a certain accounts software company in the North East whose helpline gives you the option of selecting the genre of hold music you'd like :-)

  2. Valerion

    Scottish Power

    I sent an email to Scottish Power and got a response saying it had been passed to the relevant department and would be answered in approximately 86 days.

    It's probably due any day now actually.

  3. Lee Dowling Silver badge

    At least he got to hold.

    My brother and I once phoned a company that supplied us with a PC (you won't have heard of them, and they are now bust). They had large adverts in PC Pro, a professional website, etc. and sold us a (admittedly very good) PC. We had a slight problem with the delivery and needed to get through to them. Their phone line seemed to have no call management at all, just the BT "we're busy" tone. We realised that a busy tone didn't cost us anything, because the call hadn't completed, so we redialled. Still busy tone.

    So we sat, redialling and redialling and redialling. In the end we worked shifts of 10+ minutes each, just hitting redial, waiting for the busy tone, hanging up, hitting redial, etc. Our phone bill was hilarious. We had hundreds of calls to their number, all priced at 0p. But we got through in the end (I think it took about an hour or more, I can't remember), got our delivery sorted, got the PC and shortly after they went bankrupt (which is probably why we couldn't get through!).

    It was a relief when we next ordered a PC to be put into a numbered queue (why doesn't EVERYONE have one of those now?) where you're told how many people are in front of you, how long they expect it to take to answer, and can HEAR it tick down every time they reannounce it to you. But, to be honest, for anything other than an awful lot of money at risk, I wouldn't bother with anything over 10 minutes. If they keep you that long, they obviously don't give a damn. In that case, if necessary, redial, sort out the problem some other way and when you do NEVER use that company again. Seriously. Why would you ever wait that long unless you were already committed to using them, and why would you use a company that can't work out that it should call you back (I have yet to have a major company EVER call me back when it said it would, but that's not the point).

    Support Customer Service, people! If a company doesn't offer it, don't use them, no matter how great their products are. If they can't be bothered to keep you as a customer, don't give them your money. Support companies that have a "we'll call you back" on their website where it texts you and a rep rings you back within seconds (Thinking specifically my Kindle return on insurance the other month where they were FABULOUS). Support companies that you get through to someone who knows what they are talking about. Support companies that have call centres with PEOPLE YOU CAN UNDERSTAND (it's not racist to suggest that they should be able to speak clear English on an English support line).

    To quote Only Fools and Horses: "They might be a bit dearer, but at least they smile when they take your money"

    1. Charles 9

      The trouble is that customer support is one of the most irksome costs in a business, as that's one of the aspects that requires real people (and plenty of them) and sophisticated equipment to handle properly. Those costs eat into the bottom line, allowing other competitors (with lower priorities to support) to squeeze you out of the market. So the end result is that you're gonna have a hard time finding a firm with good customer support since those firms' products will be so much more expensive that no one wants to buy them. IOW, everyone wants good support but no one is willing to pay up for it.

      1. This post has been deleted by its author

        1. Charles 9

          Re: "IOW, everyone wants good support but no one is willing to pay up for it."

          But it's still a cost--and a controllable cost at that. And any business will be striving to minimize a controllable cost (otherwise, they're not really operating a business). Now, some of this cost-control can be done elsewhere by making sure more is done right the first time, but as the world isn't perfect (ex. a package with two packet A's and no packet B's--oops) and you can't please everyone (just as you can have BOFH, so too can you have BCFH--Bastard Callers From Hell--and the totally clueless--people who couldn't follow instructions from start to step 2). Part of the challenge of call centers is filtering out genuine requests from help from BCFH's who are pretty much there just to give you a hard time and the clueless who you probably couldn't help even in person.

      2. Lee Dowling Silver badge

        I beg to differ. I get some of the best customer service from companies that are keeping costs low, because they know that time on the service line is precious and they don't want to be tied up arguing. Customer service isn't about fending off those customers who dare to call you, it's about handling problems that YOU'VE created. If you don't create the problems, you won't get swamped in calls or the calls you get swamped with will be easily dealt with. If you have a system, have good, trained personnel instead of thousands of phone monkeys with "Sorry, sir, I can't do that", etc. then you will end up costing yourself more than you save.

        Case in point - I had an argument with "Benson's For Beds" (part of the Harvey's Furniture group, which is now sitting permanently on my blacklist). They sent me two beds, each several hundred pounds, and one with *39* missing pieces (out of 314 if you count ALL the screws, etc.). So I call up. And waste literally 30 minutes because, despite the fact that they were quite happy to confirm all kinds of details and talk to me, because it wasn't MY name on the invoice (but was phoning from the property they delivered to, after signing for the thing they just delivered, and was in the process of building those items), they wouldn't send out a replacement pack of missing parts. They tried to claim it was because of the Data Protection Act (How? I just gave YOU all the details of the buyer, invoice numbers, delivery dockets, address, phone number etc. to let you talk to me in the first place! And how does that stop you sending a FREE packet of missing spare parts to the address - and even name - on the invoice, which I happened to be holding in my hand)?

        The time spent dealing with me, the time spent quoting (completely falsely) the Data Protection Act as a reason (I offered to recite it to them, if necessary, but they weren't interested and just stuck to their script - even the "most senior" manager on their Customer Service department), the hassle spent not handling other people's calls, disturbing managers, tying up support lines, etc. WAS NOT WORTH the cost of a pack of screws that you KNEW you would have to send out anyway. In the end, they phoned (at their cost) the person named on the invoice, and then we had YET ANOTHER lengthy conversation (because only I knew what parts were missing so they had to phone ME back - I took a little pleasure, when they asked if that was Mr Dowling, in telling them that I couldn't tell them that because the Data Protection Act required that I didn't give out personal details. Technically incorrect, but funny and the guy on the other end - yet ANOTHER guy who was less senior than the person I had spoken to 30 minutes earlier - took it with good humour and just said "Ah, yes, I have the right person, then."), and then after I started listing off the bed model numbers, parts missing, etc. and wasted ANOTHER 10 minutes, the guy just sent me out a complete kit of parts because it wasn't worth the hassle to identify so many different screws etc.

        Just how much money was wasted there compared to just doing what a customer service line is supposed to do? Send a £5 pack of screws and plastic bits on the HUNDREDS of pounds worth of beds that you KNOW I bought from you (so I wasn't exactly "scamming" you out of random plastic connectors and some wooden dowels) that same day with a few quid for delivery (it came back on the same van that delivered the beds a few days later as part of their normal delivery rounds). Send them to the delivery address on the invoice if you get a lot of "fake" callups requesting spares. Do it without arguing and you could have got rid of me in 5 minutes, not nearly 2 hours of multiple phone calls and disturbing just about EVERYONE in the call center. Or just make sure your damn beds have all the parts in them before you send them out!

        Customer service is an expense, of course it is, but it's like product quality. You can only skimp so far before it costs more than it would just to do a decent job. Some of the best companies in the world are small, independent companies that have trained people on the end of the phone and can handle anything you throw at them in a handful of minutes. If your customer service department spends half its life fending off angry customers trying to do something in particular, work out a way for those customers to do that, or make it so they NEVER have to do it, and then you don't HAVE to fend them off.

        I've had technical support departments for dedicated server hosting REFUSE to tell me what they can actually do. All I needed was a query about installing a Linux update (which said it specifically COULD NOT be installed remotely, yet the server hosting company wanted to make me install it and then refused to install it for me). They actually REFUSED to say if they could reboot my server, or change my password, or anything else. What sort of service or support is that? None, because I cancelled my account (against their minimum days notice period) the same day and let them sort it out by letter at great expense to themselves. Just what exactly did all the costs they poured into support get them for that? Angry customers, a cancelled account and a lot of paperwork and hassle.

        Or the phone company that INSISTED it must charge me every month for the next 2 years for a phone that NEVER arrived and a contract I never had the opportunity to sign because it was presumably in the same box as the phone, on an SIM that I had phoned up to BLOCK because it had never arrived. Their customer service was completely, 100% useless but my bank's - on the other hand - was fabulous and forcibly cancelled the Direct Debit within seconds.

        "Three" spent nearly a month harassing me by phone and post before they sent a letter deciding that they would graciously "waive" those charges on that account - the account for a phone that never arrived, on a SIM I didn't have and had deliberately phoned up to block because it was suspected stolen, send second-class parcel post with no proof of receipt, on a contract I hadn't yet signed, via a Direct Debit that wasn't correctly authorised but had already taken three payments (which were instantaneously refunded by the bank and the only thing that really kicked their customer service department into action). I even offered to initiate their threatened lawsuit for them. They didn't like that, apparently. And for what? A £10 a month contract with a cheapy non-smart Nokia phone that cost about £50 in the shops. Really worth all that hassle. All I really wanted them to do was send me another SIM / phone. As it was, they'd already lost one because of being cheapskates and not sending it recorded delivery, so what exactly did they expect to gain by trying to fraudulently charge me for the next two years and argue with me about it to the extent that I got 28 phone calls in one day from them (the last 26 of which were "I'm recording this call, because I've informed your colleagues that I consider this harassment and you're unwilling to make any progress. I suggest you hang up and contact your legal department who have a nice letter winging its way to them").

        Or the ISP (VNetworks) that supplied the school I work for and when we went over their "limit" (which was about 10Gb a month, I think) REFUSED to provide any better package whatsoever. They knew we were a business - they installed the damn phone lines and broadband themselves. They knew we were a school, but because we "used more data than the average home user" (their words), they cut us off. My boss tried to get on a higher package or a better deal - anything, because the school was cut off without it - and literally said to them at one point "How much do I have to pay you to put it back on?" and they couldn't do anything. They literally DID NOT HAVE any better packages or any way to deal with someone who went over their pathetically low limit except to cut them off. So we severed the contract "early", let them try to chase us for a year, when they then conveniently decided it wasn't worth chasing, and phoned up BT who within the week supplied us with 2 business lines, and T-Mobile supplied us with a couple of 3G dongles to run the network in the meantime.

        Customer service is an expense for the same reason that "buying stock" is an expense, or "handling returns" is an expense. You need to do it. If you do it well, it doesn't cost much at all. If you do it BADLY, it can cost you so much that you'll never make profit. Outsourcing to India - costs less, but bad for business. Having only email support - costs less, but bad for business. Untrained staff on phone line - costs less, but bad for business.

        The companies I make SURE I do business with again are those that go above-and-beyond. Squaretrade, when I broke my Kindle, offered not only to replace it under the insurance I bought (which cost £26 for 3 years!) but to instead push it through Amazon's returns department for me (and thus save me one "claim" on the insurance). Within a minute, on the same phone call, I had an Amazon rep on the phone arranging the return and the replacement was sent out THAT SECOND (it arrived before I could box up the broken one!). They also offered to replace a previous one that was also broken (i.e. YEARS before I bought one with the Squaretrade insurance!) for just £40 if I wanted to do that at the same time.

        It's got nothing to do with the size of the business (small or large), or the money they make, it's to do with whether customers are seen as the enemy, or someone you can get more money from if you're nice to them. You're a fool to annoy your customers. It's like being a rude hotelier, or a lazy waitress. All that will happen is you will end up with no repeat custom and people only spending money with you reluctantly when they ABSOLUTELY have to.

        1. I'm Brian and so's my wife
          Pint

          ... and breathe!

          I imagine you feel a lot better having got that lot off your chest!

          <---- Welcome to Friday: I'm prescribing you one of these.

        2. cordwainer 1
          Thumb Up

          excellent synopsis, and question

          I've been writing a number of articles on customer service, and the concept it's not actually that expensive or problematic to do it right. Is there any possibility I could use your comment in one of the articles? I'm not sure how Reg readers go about contacting one another, but if you might be amenable, I'm sure we could figure it out.

          It is amazing how "penny wise and pound foolish" companies are; also how they don't get it's far LESS expensive to adopt the concept of the customer being always right. Obviously the customer isn't, but the expense of proving it is senseless.

          Regardless enjoyed your summary of ridiculous, unprofessional events, cheers,

          C

          1. Lee Dowling Silver badge

            Re: excellent synopsis, and question

            cordwainer1: if you mean my comment - help yourself.

            www.ledow.org.uk should provide you with enough to contact me.

        3. Hieronymus Howerd

          Go on...

        4. Robert Harrison

          @Lee

          Lee I just want to say - long post and yet you had me hooked and reading from start to finish.

          I couldn't agree with you more. Have you considered writing a customer service horror stories and "how not to do it book" ? :)

    2. Tom 38
      Mushroom

      This sounds like ringing my local GP for an appointment. Ring, enganged, hang up, press redial. One time I had flu (and was convinced I was about to die), I really wanted to see a doctor. Started at 8:30 in the morning, I got through to the receptionist at 12:30 - 4 straight hours of calling, to be told that there were no appointments available today and that "I should have called earlier".

      <<-- Nuke, because that was the moment I achieved supercriticality.

    3. Anonymous Coward
      Anonymous Coward

      Calls to engaged numbers don't appear on itemised bills because they didn't complete. There's no call record generated for a bill to be produced from. Also, why not simply use the RIng Back When Free facility?

      1. Lee Dowling Silver badge

        "Calls to engaged numbers don't appear on itemised bills because they didn't complete. There's no call record generated for a bill to be produced from. Also, why not simply use the RIng Back When Free facility?"

        1) They did. I still have the bill somewhere to prove it.

        2) That facility didn't exist at the time and doesn't work when lines are just that busy anyway.

        1. Peter Gathercole Silver badge

          Call costs

          You've got to be careful nowadays about what counts as a connected call, and who generates the engaged tone.

          It is now quite easy for a large company telephone exchange to take the call, and then forward it to an engaged phone within their system. Thus what you might hear as an engaged line may count as a connected call as far as your telco is concerned.

          In addition, if you have an inclusive calls deal on your landline, what you will probably find is that the time you are on the 'phone talking to the other party is not charged minute-by-minute (as long as you keep it to less than 60 minutes), but there is a per-call connection charge, often around 12p. So don't believe the telco when they talk about free calls. I've actually noticed that some now don't call them 'free calls' but 'free minutes'.

          The combination of forwarded engaged tone and per-call charge may end up costing you quite a bit of money.

          I actually got a bit huffy with BT once when they started giving free virtual answering machines which took messages when the line was engaged. I got a bill where one of my kids had repeatedly called a friend who's phone was engaged (probably because they were using a dial-up modem for internet access - it was some time ago). They got through to the answer service (a connected call) and hung up immediately. They then tried again 2 minutes later, and again two minutes after that. At the time BT was charging a minimum 5p call charge, and on the bill there was a few weeks worth of this which actually clocked up about £20 of costs once VAT had been added. I realised that BT had produced a way of generating revenue from engaged phone lines!

          Although this would not change my charges, I immediately asked to have call-minder turned off on my phone, so others would not suffer the same problem. I still do not use the virtual answer phone to this day.

  4. Fihart

    EDF Suck

    Electrocity de France which (inexplicably) serves London. Latest estimated bill suggests I call and give them my own reading.

    At least 15 mins on hold with "We are experiencing particularly heavy call traffic" (at 8.00 PM ! -- and, if so, why haven't you planned for that ?). Ring back later and the call centre has closed for the night.

    Go online, only to struggle to register because (unnoticed by me) they've managed to subtly misspell my surname on the bill and on their system. Registration also demands D.O.B. (why ?) and another "memorable date" -- and that password is spelled with a capital letter.

    Jeez, I'm just trying to give them a meter reading that they've been too hopeless to to take themselves -- clearly no-one is going to be at home in singles flats in London on a weekday afternoon.

    Most annoyingly EDF have recently ceased showing what their estimated readings are. No meter figure, just the money. In the past I could check my meter and, if the figure was close enough, just pay up without all this crap.

    1. Anonymous Coward
      Anonymous Coward

      Re: EDF Suck

      send it to them via their website, like i do ?

      1. kevjs

        Re: EDF Suck

        Which he just pointed out is a pain in the arse, and if you have used lead than the estimate it rejects the revised reading anyway....

        1. JaimieV
          Thumb Up

          Re: EDF Suck

          EDF now accepts real readings that are lower than the estimates - I did that a couple of weeks ago and was pleasantly surprised, after getting irate at them about it somewhere around the start of the year.

    2. Test Man
      Stop

      Re: EDF Suck

      Strange. When I last phoned them up, it was all automated. Then I used the website - works quickly. Now I just use the iOS app, even quicker.

  5. Scott 19
    IT Angle

    Shoulda

    Shoulda booked on line then or taken your buisness else where.

    Why do I get the feeling this guy is loking for some free-bees.

    buzz, buzz.

  6. Richard 81
    Flame

    Canned apologies

    Being told by a recording that "your call is important to us" and that "we apologies for the continued wait" is only slightly less infuriating than being informed by a recording that "on behalf of TransPennine Express, we apologies for the delay to this service".

    1. Anonymous Coward
      Happy

      Re: Canned apologies

      I did hear of second hand from a colleague, that an announcement at London Bridge went something like 'We are sorry the train has been delayed, this was entirely due to Management Incompetence' .

      Possibly if Carlsberg did train announcements ........ well anyways it does have a ring of truth

      1. Hieronymus Howerd

        Re: Canned apologies

        If they did decent lager, that would be a good start.

  7. Jay 2

    I recall a hold message from Dilbert...

    It goes something like "Your call is important to us, please hold while we ignore you"

    1. This post has been deleted by its author

      1. FartingHippo
        Stop

        Re: I recall a hold message from Dilbert...

        I used to like Dilbert 'till I found our Scott Adams is a complete fuckwit. A quote of his from here:

        Women are treated differently by society for exactly the same reason that children and the mentally handicapped are treated differently. It’s just easier this way for everyone. You don’t argue with a four-year old about why he shouldn’t eat candy for dinner.

        Plus, pretending he's his own biggest fan on message boards. Plus, denying evolution by claiming fossils are bullshit.

        So I don't read Dilbert any more.

        1. Anonymous Coward
          Anonymous Coward

          Re: I recall a hold message from Dilbert...

          "I used to like Dilbert 'till I found our Scott Adams is a complete fuckwit"

          ...and I always thought the thing to be so entirely unfunny. I could never suffer those comics--straight from the "everyone else except me are idiots and I make fun of them" school of "humour". Great example of American marketing expertise though.

  8. Anonymous Coward
    Anonymous Coward

    If they could just either give me an 0800 or an 01/02 number I don't mind sitting on hold, I just hate PAYING to sit on hold like I do on 0845 and 0870 numbers...

    But really 10 minutes should be the maximum hold time allowed, but if its a small company (i.e. less than 20 people, with likely 2 maybe 3 in the office) I actually prefer to get a busy signal or answer machine as I know someone is there answering calls or no one is there and they will get back to me..

  9. Martin H Watson

    they can call you back

    I think after 5 minuets of being on hold to any company, a message should kick in offering you the chance to leave your details so that they can call you back.

    1. Anonymous Coward
      Anonymous Coward

      Re: they can call you back

      Had that with a call to Cheltenham & Gloucester mortgage centre .... automated system said they were very busy but by pressing a button and hanging up they'd note my place in the queue and give me a call when it got to the front. I did this and about 30 mins later got a call from their call centre - only problem was that in that time I'd worked out what the letter they'd sent me meant and no longer needed to call them!

      N.b. Ikea used to have a very "useful" scheme ... after 6 minutes on hold they'd say that they didn't want you to run up big bill by waiting on hold any longer so they were going to close the call!

  10. Andrew Jones 2
    Thumb Up

    On the other hand though - when you receive junk/spam phone calls - this "on hold" message works wonders at getting them to stop phoning..... http://www.youtube.com/watch?v=8-yU5Ekv14U

  11. Fred Flintstone Gold badge

    Charge rate number holds must be reported to the OFT

    Principle 1: you are calling for a service or contact

    Principle 2: the companies advertising such contact number mention the costs (because they have to) - but NEVER mention you have to wait.

    Ergo, when you call them and they do NOT provide the service you could say they are breaching fair trading standards - you have been misled in believing you end up contacting the company, but instead you provide revenue by listening to hold music. Personally, I think those companies should be forced to pay you back double the cost of waiting, and BT (et al) should be made to develop a waiting service which is free until an agent actually answers.

    Only when waiting is no longer profitable will this stop, and if the OFT really had balls it would go after the long waiting times offenders.

  12. Anonymous Coward
    Anonymous Coward

    On the plus side..

    .. those companies are at least not so big that they slope-shoulder all support of to "forums" and support sites that only occasionally someone from the company visits. Want names? Google, Facebook, Skype - only the latter you can occasionally get hold of via the phone or Skype. And why don't companies use Skype or SIP more that *do* talk to customers?

    1. Alain

      Re: On the plus side..

      Some companies use online chats. I like this. Here in France Sosh (the low-cost mobile phone subsidiary of Orange) do almost all their customer support on forums and online chats. I've never waited more than a couple of minutes before having someone online, and the wait is free. Having written interaction also helps a lot having clear information passed back and forth and allows one to keep a record too (I certainly wish I'd recorded some phone conversations I've had with various customer support lines).

      Of course there are situations where you can't use Internet, so they still have a regular customer service phone number, the same as Orange's so it sucks. I suspect Sosh's customers get a lower priority too. But they strongly push their customers to use their company-sponsored forums and live chats. That's part of the deal for having bargain prices on their monthly plans.

  13. ukgnome
    Joke

    Sea life centre

    That's what happens when you spend your time monitoring and training porpoises.

  14. Martin Lyne

    KKKKAAAAAAAHHHHHHHHNNNNNNN!

  15. s. pam Silver badge
    FAIL

    Thick as shit?

    Is he related to Kenny the Port-a-Loo cleaner?

  16. weevil

    Anyone remember when the comments of an article were supposed to be about the article? This article just reminds me of that Friends episode when Phoebe was left on hold all night

  17. Alan Brown Silver badge

    Excess hold times

    There are regulations in place about this for 087* numbers - currently enforced by PhonePayPlus.

    They DO NOT (yet) have a regulation about 084* numbers but may change that if they get enough complaints.

    It's illegal to revenue-share 084 or 087 numbers with customers, although telcos offering "volume discounts" may be exploiting a loophole to make this work.

  18. Ray 8
    Pint

    get revenge..

    Best way is to mess with their metrics. Call them and hang up after a few seconds. Having too many dropped calls doesn't look good for them.

    1. Anonymous Coward
      Anonymous Coward

      Re: get revenge..

      Nice try, but there's this thing called short call duration, it's designed to deal with that exact scenario..

This topic is closed for new posts.