Egg meet face.
UK 'meltdown' bank TSB's owner: Our IT migration was a 'success'
TSB's Spanish owner Sabadell has proudly boasted about the success of its IT integration - amid widespread chaos for customers in Britain still grappling with the fallout out of a botched systems upgrade. Last weekend TSB was supposed to complete the move of its customers' data from Lloyds' IT systems. The bank split from …
COMMENTS
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Tuesday 24th April 2018 12:59 GMT katrinab
"With this operation, Sabadell demonstrates its capacity of technological management not only in national but also international integrations."
Well yes, I suppose they have given a demonstration of their capabilities in technological management. Only one problem, they are not very good.
No doubt their supplier will get the contract to do the Brexit customs system.
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Tuesday 24th April 2018 14:00 GMT Rusty 1
Perhaps part of the problem was that the CEO was submerged with his teams in the first place. No place for such a person on the ground during an obviously supremely stressful time for the techs, other than taking orders for all the pizza they can possibly consume.
He was probably asking "is it done yet?", or "what does that red flashing light mean?". Likely followed by "why can't you go faster?" and "why isn't it done yet? - I have to play golf!"
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Tuesday 24th April 2018 14:01 GMT michael cadoux
Top down or bottom up?
I would like to think that the people tasked with actually coding and implementing the changes had been asked whether that was feasible in the timescale. However, if so, it would sadly be a rarity; usually the managers emerge from a meeting where it's all been sewn up, and the luckless techies are told to be positive and just have it ready it by a prescribed date.
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Tuesday 24th April 2018 14:38 GMT Anonymous Coward
Re: Top down or bottom up?
That's exactly what happened. The original deadline was October 2017 to avoid the rise in Lloyds IT fees from £100 million to £200 million in 2018. However, that simply couldn't be met and so an excuse was mooted around interest rates or Brexit or something and a new date of April 2018 was chosen.
Had anyone bothered to ask the testers on the ground what they thought, the answer would have been unanimous. It ain't ready and won't be for another six months minimum. But no-one asked and anyone with any sense got out of the project as soon as they could.
Migrating an entire bank to a new platform in less than 2 years from start of requirement gathering was never going to happen and Sabadell was warned.
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Tuesday 24th April 2018 14:37 GMT Jemma
Paul Pester... Really?
Do any of these organisations ever consider people's names when they choose a CEO? off the top of my head only Nickolas Steal would be more apt for a bank CEO.
It's almost as bad as calling a girl after a 70s Toyota (Cressida) after fate has stuck its finger in and given her the surname Dick.. And *then* she joined the police - Monkey Dust couldn't make *that* one up and they gave us Ivan "I only confessed so they'd take my nuts out of the magimix" Dobsky and Mr Hoppy...
"People on the toilet" was far far far too prescient - although a 2G1C Kardashian cross over would possibly be the "end of the beginning" of a suitable revenge. Them and every soap - but I'm thinking pig farm slurry pits, head first, for anyone involved in Hollyoaks.
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Tuesday 24th April 2018 14:41 GMT TRT
Re: Paul Pester... Really?
Mr Hoppy!
Or more like...
"So what is it this time, Clive. Why are you late back from the TSB?"
"Well dear, you'll never believe it... I was just about to fill in some details on a change of account form when a highly skilled computer hacker who served time for infecting the FBI's Carnivore program with a computer virus, was forced by someone called Gabriel to use his hacking skills to siphon $9.5 billion from several government slush funds.
Anyway, Stanley secretly coded a back door in his hydra hacking program that reversed all the money transfers after a short period. So Gabriel and his men stormed the bank branch, and strapped a ball-bearing-based Claymore to me and used threatened innocent people, forcing Stanley to drain all the bank accounts. And they kidnapped his daughter too. So that's what's happened to all the money from our accounts dear, and it really happened."
"That's the plot of the film Swordfish. What really happened?"
"I was being pegged by a 12" monster BBC across the console in the computer room at the bank, and I came all over the keyboards."
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Tuesday 24th April 2018 15:19 GMT Joseph Haig
Lost in translation?
Their logo adequately sums up the contents of that press release.
Really, companies need to consider their branding when they start operating in foreign countries.
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Tuesday 24th April 2018 15:44 GMT Allonymous Coward
Re: Where did it go?
This isn’t the level of service that we pride ourselves on providing, and isn’t what our customers have come to expect from TSB, and for that I’m truly sorry.
We’re still seeing issues with access to our press releases. One of the steps we need to take to resolve this is to take our press releases down for a few hours.
We’ll be taking this offline and we hope to be back up later this afternoon. We’ll let you know as soon as it’s available again.
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This post has been deleted by its author
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Tuesday 24th April 2018 15:29 GMT John Brown (no body)
402 customers?
TSB said 402 customers had access to some data they would not normally be shown on Sunday during a "20-minute window".
My wifes friend told her that she went to access her TSB account yesterday and got her husbands account details. So her husband trid his account and got his wifes details. I suspect as time wears on number will increase significantly.