back to article First iPhone X fondlers struggle to admit that Face ID sort of sucks

Just as it was hard for courtiers to tell the Emperor he wasn't wearing anything, the first iPhone X phondlers won't admit that Face ID will frustrate owners and make them work hard just to unlock the phone without a PIN. The reviewers don't want to spoil the fairytale. Face ID is Apple's new and incredibly complex face …

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  1. wolfetone Silver badge
    Thumb Up

    Do you know what works better than Face ID and Touch ID?

    A PIN number.

    1. ThomH

      Re: Do you know what works better than Face ID and Touch ID?

      Yeah, let's not pretend that Touch ID is super reliable. On my previous 5s and 6, and on my current 6s*, it's probably one time in five that Touch ID fails and just becomes the much more long-winded way that I get to entering my PIN. I'll bet Face ID works just as well as Touch ID ever did.

      * guess when I moved out of iOS development.

    2. John Robson Silver badge

      Re: Do you know what works better than Face ID and Touch ID?

      > A PIN number

      That's much better better...

      Touch ID works pretty well actually, given the fallback to a more-secure-than-I-would-otherwise-use PIN... A fallback which is compulsory on power-on, or after a significant period of not having used the device (I can't recall if the timeout is configurable).

      1. Mark 110

        Re: Do you know what works better than Face ID and Touch ID?

        The HTC equivalent of fingerprint unlock is about 99.9% reliable. Damp or oily fingures send me to the pin. I am not sure what this whole face ID thing is for to be honest. If you didn't want to touch the phone (usually with my right thumb, conveniently as thats the digit in the right place) then why would ytou want to unlock it.

        I like the whole Android thing where if its within spitting distance of my car or headphones then its just unlocked. Feels a bit insecure to me though so never bothered setting it up. If I lived in my car or had headphones glued to my head then maybe I would. There might be a market for an implant . .

      2. big_D Silver badge

        Re: Do you know what works better than Face ID and Touch ID?

        @John Robson except that a PIN is something you know (secret), whereas TouchID and FaceID are something you are (identity that can't be changed).

        Fingerprints and facial recognition are the equivalent of user names, not passwords or PINs.

        1. Lamont Cranston

          Re: "something you are"

          My 2012 Nexus 7 had a facial recognition unlock option, that would fail if I decided to grow out (or shave off) my beard. Don't think it was too fond of me sometimes wearing glasses, either. The novelty wore off pretty quick.

    3. hplasm
      Headmaster

      Re: Do you know what works better than Face ID and Touch ID?

      A number number?

    4. Anonymous Coward
      Anonymous Coward

      Re: Do you know what works better than Face ID and Touch ID?

      Facial recognition worked just fine on Windows Phone over a year ago. How can apple screw up so badly?

      1. NeilPost

        Re: Do you know what works better than Face ID and Touch ID?

        Everything else sucked though.... before you even get to the dearth of popular applications

      2. MiniVan
        Flame

        Re: Do you know what works better than Face ID and Touch ID?

        They have more than 5 faces to detect.

      3. macjules

        Re: Do you know what works better than Face ID and Touch ID?

        How can apple screw up so badly?

        1) Let's make a phone out of glass!

        2) Let's charge sheep customers over $1000 for it!

        3) Let's charge same sheep customers over $200 when the glass breaks!

        4) Let's pretend that it has awesome features that we sort of nicked off other inventors.

        5) Screw the fact that most of 4) does not work.

        Just sit back, wait and by God how quickly the money rolls in ..

        1. Mage Silver badge
          Black Helicopters

          Re: How can apple screw up so badly?

          You forgot

          6) Different SIM (or none so Apple can be in control and make swapping phones or operators harder

          7) No SD card

          8) Have to use iTunes instead of Mass Storage to transfer music or photos

          9) No FM radio, even though you can buy a WiFi Chip with it "free". Cheaper phones have great FM radios

          10) Bad aerial designs, because they care more about their concept of appearance

          11) Bad design of Touch controller IC mounting

          12) Blocking 3rd party repairs

          13) Difficult to replace batteries

          14) Charghing for 2nd year warrenty in EU, where SOGA gives two years

          15) two to five times profit margin on phones compared to similar feature/quality others.

          16) 3.5mm phone jack, compatible cheaply with EVERYTHING and can easily be higher quality than Bluetooth (which needs another pair of codecs). The transducer to eardrum is an analogue signal.

          17) No SD card slot.

          My Sony Xperia has standard SIM, replacable cell, SD slot and is thinner, better signal than similar era iPhone.

          My Wristwatch phone works on Roaming, has micro SIM, Micro SD card, camera, voice recording, bluetooth control of phone media and camera, earphone option, media playback (internal or phone), works as handsfree for phone and makes two way calls ON ITS OWN, without a phone mothership (only GSM, but it is a five year old design and under $30).

          Apple stuff is fairly decent, up to iPhone 6. Now they are taking the piss. Interesting how well iPhone 6 sells. Same on newer model Mac Pro (aka waste bin). They have lost the fact that it must not just look nice and review good, but actually WORK!

          1. David Nash Silver badge

            Re: How can apple screw up so badly?

            @Mage

            I agree with you but you are pushing it a bit to have both (7) and (17)

        2. Anonymous Coward
          Anonymous Coward

          Re: Do you know what works better than Face ID and Touch ID?

          I've not had an Iphone since the 4, but I liked the glass back.

          Also you can't have wireless charging with a metal back - a minor irritation with my current phone ( Nokia 6 ) is that it doesn't have wireless charging.

      4. coolcity

        Re: Do you know what works better than Face ID and Touch ID?

        @ Anonymous Content

        Yes I agree, Face Recognition, invented by Apple this year, works perfectly well on the Windows Phone I bought two years ago (not sure why anybody would mark that down). You did have to get used to holding it at a certain distance but it worked well for me in most lighting functions including sunlight and complete darkness but I still find it quicker and easier to use a PIN.

        Kind of obvious it's always going to struggle to get a focus lock quickly when you're moving of course, but yes, it's a solution to a problem that doesn't exist.

        1. Anonymous Coward
          Anonymous Coward

          Re: Do you know what works better than Face ID and Touch ID?

          wireless charging, Apple invented this year, has also been working on my windows phones for the past 5 years

      5. katrinab Silver badge

        Re: Do you know what works better than Face ID and Touch ID?

        Does the Windows version work with a photo of your face? The Apple version is supposed to not work if you do that.

        1. Anonymous Coward
          Anonymous Coward

          Re: Do you know what works better than Face ID and Touch ID?

          The Sony tech is proper 3d scan.

          https://techcrunch.com/2017/06/26/sony-to-demo-3d-face-biometric-running-on-xperia-smartphone/

        2. coolcity

          Re: Do you know what works better than Face ID and Touch ID?

          @katrinab

          No it doesn't. I was actually very impressed with it, although I still find it quicker and easier to use a PIN. It's easier on a static system but the same system on the Surface computers I have seen, and on my Dell desktop, is incredibly fast.

        3. cosmogoblin
          Joke

          Re: Do you know what works better than Face ID and Touch ID?

          Does the Windows version work with a photo of your face? The Apple version is supposed to not work if you do that.

          Well since it doesn't work with a real face, I see no reason it would work with a photo!

        4. Baldrickk

          Re: Do you know what works better than Face ID and Touch ID?

          Does the Windows version work with a photo of your face? The Apple version is supposed to not work if you do that.

          I can't comment on the Windows version, but my old Galaxy SIII required you to blink when prompted as some proof that it was looking at a real person.

          Pretty easy to fool with a mask or eyeholes with another sheet of paper behind, but at least a plain photo wouldn't work.

      6. Anonymous Coward
        Anonymous Coward

        Re: Do you know what works better than Face ID and Touch ID?

        Something worked on Windows Phone?

        Android has had face unlock for many years and it's worked pretty well, Sony demonstrated a much advanced 3d scanning tech 6 months ago,

        https://techcrunch.com/2017/06/26/sony-to-demo-3d-face-biometric-running-on-xperia-smartphone/

        So yes, how on earth did Apple screw up? We all know the answer, they bet on the wrong tech (under display fingerprint sensor), it didn't work out, and face unlock was the only path left open to them and they had zero time to perfect it, by the time they found out the original option was a non-starter, the rest of the hardware design was already done, and they couldn't miss the upgrade cycle/Xmas deadlines, so just shipped what they had, iPhone owners are either too stupid or too conditioned to care.

        1. big_D Silver badge

          Re: Do you know what works better than Face ID and Touch ID?

          The Windows system is the same as apple's, just the previous version. Infrared iris scan, couldn't be filled by a photo, as you need the heat signature as well.

          The Android system just used the normal front camera, which is why it could be easily fooled by photos. I used that on my old galaxy when it was first released, but it was pretty hopeless.

          The Windows, and Apple, system is more secure than the old Android one, but the failure rate is very high, when the lighting isn't perfect.

          1. Dr Mantis Toboggan
            Facepalm

            Re: Do you know what works better than Face ID and Touch ID?

            Lol the old "android system". You know android isn't hardware? Android is thousands of devices, all different, all different abilities. Someone already posted an android device that does 3d face scanning....

            Some people.....

            1. big_D Silver badge

              Re: Do you know what works better than Face ID and Touch ID?

              The 3D face scanning on the Sony is new (2017), the photo-face recognition was PURE Android and came out half a decade ago as part of Google's new features (2012?) and none of the devices back then had a 3D camera, just a normal front-facing camera. It was proven to be fooled by a photograph within a couple of days of release...

      7. Anonymous Coward
        Anonymous Coward

        Re: Do you know what works better than Face ID and Touch ID?

        "How can apple screw up so badly?"

        Testing - automate everything they said, no more expensive manual testing they said......

    5. Colin Tree

      Re: Do you know what works better than Face ID and Touch ID?

      Iris scan ?

      fingerprint scan ?

      pin number ?

      swipe pattern ?

      voice ?

      any of the above ?

      1. Anonymous Coward
        Anonymous Coward

        Re: Do you know what works better than Face ID and Touch ID?

        NFC implant?

    6. steve 124

      Re: Do you know what works better than Face ID and Touch ID?

      Know what doesn't work as good as Face ID?

      Mr. Orlowski's editor: "Just it was hard for courtiers"

      ^

      missing "as"

      Couldn't resist.

      ~grammar nazi

      1. jake Silver badge

        Re: Do you know what works better than Face ID and Touch ID?

        "Know what doesn't work as good as Face ID?"

        That's "as well", Mr. nazi

    7. Steve Channell
      Facepalm

      Re: Do you know what works better than Face ID and Touch ID?

      Facial recognitions on phones is boring once you get past the humour of people thinking your looking at porno.. I only use the face recognition on on mu Lumia 950 when drunk

    8. big_D Silver badge

      Re: Do you know what works better than Face ID and Touch ID?

      I had this type of face recognition on my old Lumia (I think it uses a previous generation of the same sensor, as Apple have bought the company that Microsoft used for its sensors). The results in the reviews corroborate the experience I had.

      In a normal room (not wearing my glasses), the unlock was reliable. Put glasses, sunlight or florescent light into the equation and the whole thing is hit and miss. I switched to just using the PIN as it was quicker and more reliable.

    9. A.A.Hamilton

      Re: Do you know what works better than Face ID and Touch ID?

      3.1415926..... for example?

      1. the future is back!

        Re: Do you know what works better than Face ID and Touch ID?

        No periods

    10. Anonymous Coward
      Anonymous Coward

      Re: Do you know what works better than Face ID and Touch ID?

      I'm surprised so many upvoted you.

      In the context of comparison: someone can view you entering your PIN number, no matter how long, from which they can then steal your phone and have unlimited access.

      They can't do this with your face, without restoring to extreme violence and removing your head to carry with them. Less extreme example for your finger of choice for touchID.Thus:

      Face recognition, for all its faults, is safer than simply solely using a PIN.

      1. elgarak1

        Re: Do you know what works better than Face ID and Touch ID?

        "Face recognition, for all its faults, is safer than simply solely using a PIN."

        Not entirely true. Say you're crossing the border in or out of the US. The border patrol agents can take your phone, hold it up to your face, and it unlocks. They can then proceed and go through your stuff. Legally.

        With a PIN or passphrase, it gets a whole lot more complicated for these agents.

        1. Naselus

          Re: Do you know what works better than Face ID and Touch ID?

          "The border patrol agents can take your phone, hold it up to your face, and it unlocks."

          Provided the lighting is right, and they're holding it about 50cm from your face, and you're not wearing glasses or have an unusually dense amount of stubble that day, and they have the angle just right...

          Actually, I think the problem is more that, while a PIN can be stolen giving anyone access to your phone, FaceID doesn't even let YOU into it under most circumstances...

          1. big_D Silver badge

            Re: Do you know what works better than Face ID and Touch ID?

            Oh, don't worry, the lighting will be good and they will hold YOUR HEAD within the limits of FaceID.

          2. TheVogon

            Re: Do you know what works better than Face ID and Touch ID?

            "The border patrol agents can take your phone, hold it up to your face, and it unlocks."

            It won't if you close one eye... Or open your mouth wide, etc etc...

      2. Anonymous Coward
        Anonymous Coward

        Re: Do you know what works better than Face ID and Touch ID?

        But there are regimes (including the US I think) where they can't force you to reveal a password (without going through hoops) but they *can* force you to touch your phone. And I'm quite sure they can hold your phone in front of your face.

        So, not so clear then.

      3. Anonymous Coward
        Anonymous Coward

        Re: Do you know what works better than Face ID and Touch ID?

        Whilst I'm surprised at the downvotes!

        I work in development for Android and can't bash Apple on this occasion! Having no home button means that to maintain security the primary method should be one that a hacker or thief has minimal chance of reproducing. A PIN on your debitcard is as vulnerable to an over the shoulder attack. Someone steals your phone with the PIN can then proceed to do whatever they want!

        Have an upvote from me and ignore the apple-haters, who would hate almost anything they produced out of some bizarre ethos of anti-corporative ethos. Apple hardware and security methods are excellent. I wish I could say the same of Android. Keep in mind I aid development of the core Android OS!

    11. the future is back!

      Re: Do you know what works better than Face ID and Touch ID?

      The thumb print dimple is perfect for me when finding my [SE] in the dark or or in my pocket. Not that I unlock with the thumbprint, mind you. Pin only. In certain static situations (like perched above a desk, or for handicapped users, or at the beach in Cancun partying with the trend setters), Face ID will be useful but I have no problem with a Pin at all, in fact see it as more secure.

      I AM anticipating applications that can leverage the tech for 3D modeling in DIY manufacturing and printing. Let the emoji obsessed fund the development say I. Real usage will develop as Apple scrambles to get it right.

  2. Anonymous Coward
    Big Brother

    We expect Face ID to be the new gold standard for facial authentication...

    And so does the police...

    Though i'm not sure if it's still able to recognize you after being beaten to a pulp by the plods...

    1. chivo243 Silver badge
      Coffee/keyboard

      Re: We expect Face ID to be the new gold standard for facial authentication...

      hehe hehe hehe you said facial...

      1. Anonymous Coward
        Joke

        Re: you said facial...

        Would you rather I said fecal ?

        1. AndrueC Silver badge
          Joke

          Re: you said facial...

          ..no that would be a crap joke.

        2. Dave Pickles

          Re: you said facial...

          Maybe that's what the poo emoji is for...

  3. Anonymous Coward
    Anonymous Coward

    Forget the gimmicks-facial recognition just create a £699 (or there abouts) iPhone XE.

    I'd happily lose the facial ID for just the PIN and a full edge to edge screen.

    There are obviously too many people looking to justify their job at Apple and forgetting the bigger picture. A PIN alone would have worked until they got the 'anywhere' screen touch ID to work.

    I'd prefer a secure iPhone XE with just a PIN, if it's all the same. Simple, secure enough and it works every time.

    1. Anonymous Coward
      Anonymous Coward

      Re: Forget the gimmicks-facial recognition just create a £699 (or there abouts) iPhone XE.

      I'd happily lose the facial ID for just the PIN and a full edge to edge screen.

      There are obviously too many people looking to justify their job at Apple and forgetting the bigger picture.

      I saw what you did there :).

      Personally, the facial thing ruins it for me. I was interested in the new phone as it holds new ideas, but I'll probably get the 8, also because it looks less "look at me, I have the latest". I like iOS and what it does, but I must admit I have never been put off so much by new tech than when they demonstrated the face emoji thing. No thanks.

    2. Anonymous Coward
      Anonymous Coward

      Re: Forget the gimmicks-facial recognition just create a £699 (or there abouts) iPhone XE.

      In the context of comparison: someone can view you entering your PIN number, no matter how long, from which they can then steal your phone and have unlimited access.

      They can't do this with your face, without resorting to extreme violence and removing your head to carry with them. Less extreme example for your finger of choice for touchID.Thus:

      Face recognition, for all its faults, is safer than simply solely using a PIN.

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