Re: I ditched BT for Vodafone
"...Yeah that's a pretty good deal. What are they like to work with? I use them for my personal mobile service and despise their customer support team with a passion...."
So far they've been great - UK based call centre and they know their stuff when I've had to call which to be fair hasn't been often.
The first time was to query the welcome letter that they sent that had the wrong costs on (and a little font at the bottom saying that it didn't include any discounts you may have received - they explained that and agreed it's a crap letter), the second was request the IP address and login details to use my own router setup and the final was a billing query as it wasn't clear it was the first 6 weeks rather than 4.
In every case I got straight through, spoke to someone helpful who knew what they were talking about and came away pleased.
The service itself - it is not noticeable different from BT's to be fair.
I think, in all honesty, you tend to get better service with a business account. It's not always the cheapest by a long stretch. When I swapped mobile providers three years ago, I wanted away from O2 as they'd gone from good to bad to absolutely terrible. Three were awful to deal with but generally gave decent deals and good performance and Vodafone were hideously expensive.
EE got really bad reviews for anything consumer but hidden away were reports of them winning award after award for businesses. Best thing I did - fast, loads of shared data and the usual unlimited minutes yada yada but again - UK call centre staffed with people who know what they're doing and do it well.