AI Chatbots - The automated phone systems of the future.
What a time to be alive...
Why are his legs jointed but his arms bendy?
"Why are his legs jointed but his arms bendy?"
Must be a first generation Bender unit prototype...
At least it is flagged as a 'bot' . .
I'm sure some of the 'live chats' I've been involved in were actually bots but with no 'admission of guilt'.
Re: At least it is flagged as a 'bot' . .
Yup. A lot of companies (including my own) do this, at least partly.
“Hi, thanks for contacting xxx. My name is John, give me a second to look over your details” - BOT
“Thanks for waiting. What can I do for you?” - BOT
“So you have a problem with xxxxx?” - BOT
“Sorry to hear that. Let me see what I can do.” - BOT
”(Depending on problem):“
“Right. I’ve had a look and... “ - HUMAN
The call centre software triages calls automatically - many can be dealt with without human interaction (e.g. FAQ lookup, scheduling appointments), and only those calls which require a human are actually answered by one. The software we use is Watson-based, I believe Engagement Advisor and something else (Callcentre Manager or summat). Works very well, although we do get a fair few customers who spot that they’ve been ‘botted.
I still chuckle inwardly at the "hidden Word options" screenshot that did the rounds years ago with the option "Annoy me with that sodding paperclip: constantly or when I least expect it".
It doesn't take much to amuse me.
Not like Nimble!
Nimble does not use a user facing bot, and doesn't do cartoon creatures in the interface at all because Rod Bagg cannot draw hands!
Me: "Where are my keys?"
Elio: "Ask your wife."
Why the robot?
"NetApp says it gets answers up to four times faster than if the user searched the support base"
Why not improve the support base search?
Re: Why the robot?