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The Clippy of NetApp is an IBM Watson-powered cartoon robot called Elio

Anonymous Coward

AI Chatbots - The automated phone systems of the future.

What a time to be alive...

Why are his legs jointed but his arms bendy?

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"Why are his legs jointed but his arms bendy?"

Must be a first generation Bender unit prototype...

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At least it is flagged as a 'bot' . .

I'm sure some of the 'live chats' I've been involved in were actually bots but with no 'admission of guilt'.

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Re: At least it is flagged as a 'bot' . .

Yup. A lot of companies (including my own) do this, at least partly.

“Hi, thanks for contacting xxx. My name is John, give me a second to look over your details” - BOT

“Thanks for waiting. What can I do for you?” - BOT

“So you have a problem with xxxxx?” - BOT

“Sorry to hear that. Let me see what I can do.” - BOT

”(Depending on problem):“

“Right. I’ve had a look and... “ - HUMAN

The call centre software triages calls automatically - many can be dealt with without human interaction (e.g. FAQ lookup, scheduling appointments), and only those calls which require a human are actually answered by one. The software we use is Watson-based, I believe Engagement Advisor and something else (Callcentre Manager or summat). Works very well, although we do get a fair few customers who spot that they’ve been ‘botted.

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Coat

Clippy

I still chuckle inwardly at the "hidden Word options" screenshot that did the rounds years ago with the option "Annoy me with that sodding paperclip: constantly or when I least expect it".

It doesn't take much to amuse me.

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Not like Nimble!

Nimble does not use a user facing bot, and doesn't do cartoon creatures in the interface at all because Rod Bagg cannot draw hands!

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Joke

Me: "Where are my keys?"

Elio: "Ask your wife."

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Why the robot?

"NetApp says it gets answers up to four times faster than if the user searched the support base"

Why not improve the support base search?

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Re: Why the robot?

Because CHATBOTS.

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