It could never have lasted
Basho was a crazy but fun place, even despite the largely unearned sense of entitlement and superiority among some of the staff.
The Valve model didn't work: engineers worked on fun hobby projects that were far more about satisfying intellectual curiosity than solving customer problems. Totally understandable but not sustainable. Quality control was non-existent for a long time: a major feature was accidentally disabled in the production version for a few months.
Money was spent as though it would always be plentiful. There was very little oversight and when it came, it was soon shot down. Drink and other substances were ever present.
Senior leadership was inexperienced, certainly after 2012, and largely in-hoc to Georgetown. Some appointments were of questionable value and did more harm than good. Post the 2014 regime change, yet more inexperienced people came in and thought they were rather clever for talking about data gravity ... which always sounded like the sort of thing a less talented person might think sounded smart. Of course, the new CTO bashing the product and previous engineers on Twitter didn't help the new regime to hire or maintain credibility.
But the product was largely good, if niche. Many of the engineers were great. The support was often outstanding. With proper leadership, Basho could have been so much more.