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Sainsbury's IT glitch spoils bank holiday food orders

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First world problems

Not an online food shopper, people I know who use it are heavily housebound due to age / disability so it makes sense for them: As they do not go out much, so a delivery is unlikely to be "time critical", those type of customers likely to be relatively inconvenienced (also less likely to be whinging on social media, when it takes several minutes with a walking frame to cross a room it puts things in perspective)

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Re: First world problems

Sorry, but it's 2017.

And I don't have two hours to drive to a "local" Sainsbury's, run around with all the idiots that can't park or drive a trolley, fight over the last bagel, spend an hour wandering around looking for whatever soup it was, queue up, unpack it all onto a belt, repack it all onto a trolley, unpack it all and repack it all into the car, drive home, repack it onto the kitchen floor, then repack it all into the cupboards.

And having to do it peak hours if you want to have dinner after work, or fight with re-stocking staff if you want to do it late, or not at all if you can only do it on a Sunday evening, etc. etc.

And the point of doing it online is not because I'm a cripple (though my ex basically was, as are about 1 million other people in this country), but because I don't have the time in between work and sleep to piss away two hours and a lot of physical effort when someone will do it all, just as good, for a fiver. And I don't want to waste that time getting rammed in the ankles and having my car scratched either.

Also, they PACK IT ALL without the unnecessary packing/repacking, oh, I forgot the bags, oh I have to throw the bags away, oh it's all fallen out of the bag, I should buy "proper" ones...

They PRICE IT ALL, not messing about with ten minutes of beep, beep, GERRTTT, "Sorry, John, can you get me a price? Sorry about this"

They DELIVER IT ALL (I order bottles of Coke, water, etc. and make them bring it to me rather than me lug it around everywhere in an unsteerable trolley). And they will do so WHEN WE NEED (i.e. I need it to arrive by 8, because I don't have the time to shop and we'll only be in between 8 and 8:30, or the party stuff arrives tomorrow morning so we don't have to run around while we're trying to get everything else organised).

They will even take it into your kitchen and - sshh - if you are elderly or struggling or you slip them a few quid, they sometimes will even help you unpack.

You don't have to be in a wheelchair to appreciate all that, for £5 extra on the price of the shop. I would pay a Boy Scout a tenner just to do it all for me, so I could go and do something else for two hours - and I don't even have kids! - but there's no way they would ever think it worth the effort for such a pittance. Hell, even an hour of my time is worth many times more than that. In fact, just sending granny down to the corner shop for a loaf of bread is cruel in comparison even if she's able-bodied but a bit slow and it takes her 20 minutes to get out of the house.

And, literally, rather than spend half an hour running around the cupboards finding out what I need, I can see what I ordered, when I ordered, and then just re-order without forgetting anything as it's all on there already from last week. Even the CHOOSING is quicker. No impulse buys, no pressure sales, no remembering where the soap is, no "we rejigged the store to keep you on your toes", nothing. I can order the shopping in my lunch hour to be delivered as I get home if I just suddenly remembered the cupboards are bare.

"Do the shopping, love."

"Click, click, click, done. It'll be here in an hour."

And I don't even have to work out which of the seven billion varieties of bread we normally order, it's all just there.

Welcome to the 21st Century. I'm not saying we'd die without it, but if you DON'T take advantage of it but whine about the five minute queues in a bank, you need to reprioritise.

Now, if we can just scrap the stupid Sunday trading laws, we might actually consider ourselves a modern country.

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Re: First world problems

I don't have two hours to drive to a "local" Sainsbury's

Why do you shop at a store that's two hours away? (Or is it an hour each way and you're giving the round-trip figure? Or perhaps you are just being hyperbolic?)

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Re: First world problems

It's good to see that you have enough time to write such a lengthy detailed post. (but don't have the time to get out and do some non virtual shopping).

:o)

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Re: First world problems

Doing the virtual shopping gives me the time to write the lengthy post!

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Re: First world problems

@Lee

Bravo Sir, Best rant in ages whether I agree with it or not. Have an upvote.

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Re: First world problems

Bravo Sir, Best rant in ages

Watch out Alistair Dabbs. Somebody is passing you on the inside.

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Trollface

Re: First world problems

"Sorry, but it's 2017..."

TL;DR

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Re: First world problems

Agree 100%, even when I was ill after my op and on chemo I went and did my own shipping, true I did have help from my next door neighbour taking me, but i still did it myself. My Dad is 86 and yet still does his own shopping in his buggy.

I acknowledge that there are some people who can not go shopping and that online food shopping is a blessing for them, but i do think that a lot of people just do online shopping because they can not be bothered go into a shop and do their own.

i saw someone do online shopping once and it looked like it was more hassle than going to the shop and picking my own.

A lot of it is laziness and people can come out with all the excuses they want, but when people who live virtually next door to a supermarket and have their shopping delivered even from the same supermarket they live next door to then that is pure laziness.

#

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Re: First world problems

Oh you poor thing, i feel so sorry for you.

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Re: First world problems

It rather depends where you live, and the attitude of the local supermarket...

I live within yards of a huge waitrose, and they keep cutting out stuff I want to buy!!

there is a sainsburys about a mile away, that has much more choice!! only problem is, it is a 'metro', with low stocks...

Another 5 to 10 Km away in either direction there is a massive sainsburys, but that means half an hour on the bus... makes Online much nicer..:)

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Facepalm

Re: First world problems

Well said!

I could make the time to spend 2 hours shopping but after a 50 hour week at work, 2 hours daily commute quite frankly I'd rather spend my free time doing something more productive with my time.

Why is it people like to suffer? Shopping is suffering, it's an awful, awful experience and I've done it for the last 25 years since I left home. I'm very thankful for the supermarkets delivering. The local shops used to have a boy who'd deliver to your house, this is no different. If you like a bit of masochism, be my guest I won't stop you. Personally I'd rather go out Saturday morning walking and taking photos, come home for lunch, shopping delivered at midday and then I can out again in the afternoon again if I want knowing my shopping took me 10 mins of browsing and 10 mins to put away, I'm not writing off my entire Saturday morning to stock up for the week. Still you need to feel the need for some inflicted suffering up TESCO on a Saturday morning, knock yourselves out!

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Stop

Time to call a plumber?

"I order bottles of Coke, water, etc." - are all of the taps in your home broken?

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Re: First world problems

I get your point but 2 sets of my neighbours use this - we're withing 10 minutes easy walk of the local sainsbury (full size supermarket) - One half of either couple only works part time all their kids are at school and being frank who couldn't use 20 minutes exercise a day......

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Pint

Re: First world problems

"Sorry, but it's 2017."
That deserves a beer!

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Re: First world problems

"A lot of it is laziness and people can come out with all the excuses they want..."
And what if I accused you of laziness because unlike me you don't grow your own food? Some of us actually hate those fucking supermarkets full of junk you don't want to buy, "assistants" who can't tell you where what you do want to buy is located and you eventually discover they don't actually have in stock at the moment. FFS!

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Re: First world problems

>>A lot of it is laziness

Bollocks. It's convenience. Like all online shopping, I can do it quickly and easily from my own home or I can trundle down to the supermarket, wander around it till I find all the shopping I want and then queue in the checkout (or use the crap self-service tills). Oh and I don't have a car so how easy is it to get my shopping back home?

10 minutes on the computer that then allows me more time to do other things or spend that time going around the supermarket aisles. No brainer really :)

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Re: Time to call a plumber?

didn't realise you could get coke out of taps...

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Pint

Re: Time to call a plumber?

Of course you can get coke out of taps. Also pepsi, rootbeer, gingerbeer, actual beer, wine ... Look up "Cornelius Keg" for home use systems.

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Re: Time to call a plumber?

But why would you want to snort pepsi, root beer, ginger beer...?

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Re: Time to call a plumber?

You don't snort them, you have a snort of them. See: slug.

Don't make me cast a line o' type in your general direction ...

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rather than sitting on their arse complaining via twitter, get off your fat lazy arses and go shopping yourself. It's lovely outside.

And yes, I know some physically can't get out but I bet most could.

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"rather than sitting on their arse complaining via twitter, get off your fat lazy arses and go shopping yourself. It's lovely outside."

Get up off arse, go outside to go shopping in an enclosed building with very little natural sunlight.

I see your logic.

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Anonymous Coward

No, you're supposed to take two hours to get there, one way of course, and then you enjoy the outdoors during that 4 hour span, making sure to avoid the M4 or M69 during rush hour, or whatever the traffic jams are called in the UK. Then don't spend too much time inside Sainbury's, but DO try their world famous Sainsbury Steak, and viola, you have enjoyed the out of doors, and did the shopping. Don't forget a tin of meat for the cat. Or you can give them leftover Sainsbury Steak. Cats love it!

Regarding this outage. Now Gran won't be getting her side of beef ribs, or the lovely (8 cases of) Wicked Strength Lager. :( Odds bodkins!

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Anonymous Coward

"Then don't spend too much time inside Sainbury's, but DO try their world famous Sainsbury Steak, and viola"

I wasn't much impressed with their viola- thought it was a bit of a fiddle personally.

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Joke

There is a simple solution

and that is go and get the stuff for youself. Even go to other supermarkets. It isn't the end of the world.

or is it?

Perhaps these TITSUP events are just a prelude to IT Armageddon?

Then it is back to the Abacus.

[see ICON] as I hope it is just that.

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Re: There is a simple solution

"and that is go and get the stuff for youself. Even go to other supermarkets. It isn't the end of the world."

It isn't the end of the world but it is annoying to be stuck in waiting for a delivery that doesn't arrive. And your delivery is probably out on the road somewhere, so you can't cancel it. Twitter is a useful tool, not because your groceries are terribly important in the great scheme of things but because it's a good way to get corporates' attention when they don'thave enough staff to answer the damn phone.

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Devil

Re: There is a simple solution

I really do hate the Twitterisation of customer care. First because I don't have a Twitter account, second because a company should attend the needs of all their customers properly, not just those who can exaggerate the most on Twitter. Can't it just burn through its money and die?

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Re: There is a simple solution

^--- Wot she said.

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Re: There is a simple solution

and that is go and get the stuff for youself. Even go to other supermarkets. It isn't the end of the world.

From here to the nearest Tesco of any size is an a hour and three quarters one way. There's a small ASDA about 40 minutes drive and an Iceland (but they don't deliver as we're too far away). The nearest Waitrose is about twenty minutes further than the Tesco and goodness knows how far the nearest Sainsburys is.

So, yes, we do need to rely on home delivery and the Tesco chaps like coming out here because they have a few drops to make on the same route (and we choose the multi-slot time to make it easier for them) and they enjoy being out here.

When you're living right on the ends of the earth it really is necessary to go for home delivery because otherwise the time spent going to and from the supermarkets, the parking charges if one has to pay them, the fuel costs all add up. Of course we could use the local shops for everything but their range is poor in comparison and, overall, their prices are higher because of convenience. In this sense convenience means a twenty minute drive each way...

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Re: There is a simple solution

Agreed. We seem to have sunk to a level where to get some sort of response from many companies you have to publicly shame them on social media for them to actually take action. Quite annoying.

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Round these parts ...

... barbecue & beer is a daily occurrence, should we feel the need. You lot have to wait for a bank holiday? Sad state of affairs, that. Do you blame the Tories or Labo(u)r?

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Re: Round these parts ...

Neither, we blame the weather.

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Re: Round these parts ...

"Neither, we blame the weather."

And it looks as if we'll have to wait until Monday for traditional BBQ weather: rain.

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My IoT barbecue can't connect to my WiFi and I'm being forced to grill on actual fire - with coal !!! - what is this ? the stone age ?

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Happy

Thank God it wasn't Ocado

I'd hate to see Islington burning.

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Re: Thank God it wasn't Ocado

I'd hate to see Islington burning.

Speak for yourself, mate. I'd bloody love to see the Great Fire of Islington. I'd even be prepared to contribute some cans of petrol, matches, and drag along a few additional elderly Guardian readers as kindling.

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Re: Thank God it wasn't Ocado

This is terrorist talk!!

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Anonymous Coward

Who actually shops at Sainsbury's?

Have you peons never heard of Waitrose?

If you are going to pay extra for the same stuff you should at least get a free cup of tea plus you can take your kids for a free slap in the car park.

http://www.bbc.co.uk/news/uk-england-northamptonshire-39790926

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Pint

Waitrose?

I shop at Sainsburys.

Pray tell, just where is the nearest Waitrose to Keighley (West Yorkshire)

And for your info I am NOT Spanish American.

Beer as it is Friday night and am supping some.

Cheers… Ishy

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Anonymous Coward

Re: Waitrose? You mean Booths, shirley?

"Pray tell, just where is the nearest Waitrose to Keighley (West Yorkshire)"

Your nearest Booths is in Ilkley, just over 10 miles away (LS29 8EE):

http://www.booths.co.uk/store/ilkley/

Booths, for those unfamiliar, is the multiple awardwinning north-west England supermarket minichain which is a cross between a decent Waitrose and a seven day a week farmers market. It also has a handful of outposts on the far side of the Pennines.

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Booths, shirley?

There's no Booths in Shirley, though it's near Solihull so there's bound to be a Waitrose.

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Anonymous Coward

Re: Waitrose? You mean Booths, shirley?

multiple awardwinning north-west England supermarket minichain which is a cross between a decent Waitrose and a seven day a week farmers market

aka premium meat shack like most of the cheshire farm shops

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Re: Waitrose?

Miles away in Otley and every time I have been in there it was horrible. I'd rather go out of my way to Ilkley and shop at Booths, where the experience is pleasant, with subdued lighting which is better for your eyes and the food, feels more relaxed and the products are better. However despite all of this where do I actually prefer to shop? Aldi! Both on price and experience, as you can be in and out of there with a full shop in thirty minutes or so.

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Re: Waitrose?

Meanwood: 18.3 miles away... :O

As I said, I ONLY go there as its almost next door... :P

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Anonymous Coward

Shit...

Time for a Bear Grylls BBQ then.

Grilled dog, nettle salad and a warm frothy glass of my own piss.

Other than the nettles thats basically the same as a Sainsburys steak and a Stella.

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Anonymous Coward

Re: Shit...

One downvote means one angered Sainsburys butcher. I know your practices, you know your practices...lets just agree you need to man up and take the jokes.

You wouldn't want the public to know you divert the best stuff and sell it elsewhere offsite and only leave the shit in the store would you?

You...sniggering fishmonger...you're no better!

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Silver badge

So - is Sainsbury's IT outsourced to Crapita?

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Anonymous Coward

Posting anon as I'm a bit close to this...

Sainsbury's outsourced much of their support to TCS over a year ago. In the most part, the UK staff who were sold are still in place, as JS/TCS know that the offshore people don't have anything like the knowledge of the existing staff.

As far as the Online shopping systems are concerned, they are still pretty much in house, but increasingly being run in an 'Agile' way - ie "let's try this new feature and see what happens"

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Anonymous Coward

As far as I'm aware the IT isn't outsourced to crapita! The tech support staff are based in Manchester in the arndale and were closed for a few days earlier in the week though!

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