back to article Tesla hit by class action sueball over autopilot software updates

A class-action lawsuit has been launched against Tesla on the basis that updates to its cars' autopilots are "vapourware." The three sample claimants say that they all paid for a variety of extra features and updates to their Tesla Model S cars, including updates to version 2 of the Enhanced Autopilot, AP2.0, at $5,000 each. …

  1. flingback

    Not my experience...

    I've got a loan Model S as mine's in for a repair.. it's an early model and I can honestly say that it's a far cry from the driving experience of my model with all the UK updates. I am not really aware of any features that have got worse, so maybe this is a US thing...

  2. tiggity Silver badge

    Swivel to MS

    If there is a legit way to sue for dubious updates, someone please sue MS for updates that make things worse e.g. telemetry (spying), knobbling new processors for Win 7 . given that Win7 paid for, some people have now paid for W10 now it's not a freebie and recent updates seem to be all about making things worse

  3. Jay 2
    Unhappy

    I really wish Tesla hadn't called some feature or another "autopilot". It gives off all the wrong ideas about what it actually does.

    1. Thought About IT

      Autopilot

      Autopilots have long been available in aircraft, but the pilot must constantly monitor what it's doing. Isn't that what Tesla are offering?

      1. Jeffrey Nonken

        Re: Autopilot

        Autopilots in airplanes are stupid as rocks as compared to what a car needs, but the public at large insists on thinking they can operate the airplane completely independently.

        The airplane mostly flies in straight lines through empty air. Most changes are directed by the pilot, ground-based radio beacons, or fancy GPS units.

        Mostly once they're in the air they only have to worry about geographical features (e.g. mountains), birds, other airplanes, and weather. Er, and restricted air space, sometimes. Car drivers have to worry about all kinds of things: turns in the road, debris, kids and morons running into the street, other vehicles (LOTS of other vehicles), traffic signals, navigational turns, bicycles, pedestrians at crosswalks...

        Calling an automated car driving system an "autopilot" may seem evocative of something really clever, but in fact it's an insult.

        People have seen Zucker and Abrams' movie too many times. Sorry, kids, Otto doesn't exist in real life.

        1. Thought About IT

          Re: Autopilot

          I'm fully aware of what an autopilot in an aircraft does, as I fly with one. My point is that it must be constantly monitored, which is why I assumed that's the term used by Tesla's offering. It's not a driverless car, although at least one person is no longer around who assumed it was. Of course, the job of an autopilot on the ground is much more complex, which makes it even more important to monitor its behaviour.

          1. Anonymous Coward
            Anonymous Coward

            Re: Autopilot

            It doesn't matter what a pilot who has used autopilot on an airplane thinks the term "autopilot" means. It matters what the general public thinks it means, and they think it means "flies (drives) by itself".

            1. Hans 1
              WTF?

              Re: Autopilot

              @DougS

              FFS, No!

              Please, I beg you, none of this "objects in the mirror appear closer than they are" nonsense, or cruise control ... don't make me go atomic, I'm havin' a pint to celebrate Windows' demise!

              If you buy a product which sports a feature you want, you look up the specs in the manual BEFORE YOU BUY IT to make sure it is WHAT YOU THINK IT IS.

              1. Anonymous Coward
                Anonymous Coward

                Re: Autopilot

                Sorry Hans, you must be assuming the average person has the same amount of common sense as the average Reg reader. I can assure you that is not the case.

      2. SImon Hobson Bronze badge

        Re: Autopilot

        Not really comparable. Unless you have really top end flight management, you only use autopilot once away from the ground - and you generally only need to tell it to fly a heading (or course) and altitude (or climb/decent rate). In general, there aren't pedestrians, animals, other cars, lorries (trucks for our US friends), etc all doing unpredictable things in very close proximity - not to mention a requirement to stay within a narrow (10 feet or less) strip of tarmac with twists, turns and junctions.

        So really, an aircraft autopilot is a totally different - and very very much simpler - thing.

  4. Anonymous Coward
    Anonymous Coward

    I wish the old Top Gear was still around :(

    I can only imagine them testing out these new features and telling us all about them and how they add up in comparison.

    Personally I'd imagine them driving a Tesla with full speed into the 'Hammerhead', turning this feature on and then waiting for disaster to happen :) And although it might be a little unfair it would be highly entertaining :)

  5. John Smith 19 Gold badge
    WTF?

    That's a big class action.

    Have Tesla really been this bad? It seems hard to believe some would have a bad update experience and everyone else is OK, or are they just keeping quiet, hoping it will get better?

    Hmm.

    "just keeping quiet, hoping it will get better." Somehow this does not really sound like the American customer (especially the US high end car buyer) response to deficient performance.

    1. Dan 55 Silver badge

      Re: That's a big class action.

      This is when they had that bust up with Mobileye and decided to bring the software in house. They dressed it up as an Enhanced Autopilot with features to be rolled out in the future, what it meant was a new AI had to learn everything again from scratch and some features that were working before the update were disabled in the meantime.

  6. Justin Pasher

    Pay to play

    So Telsa has brought the DLC world of gaming to cars? Before we know it, you'll be able to buy the "shell" of a car for next to nothing, but spend $30k in DLC to add functionality like braking, top speed unlock, multiple radio stations, etc.

    1. Steve Davies 3 Silver badge

      Re: Pay to play

      Some battery increases on some Tesla models are made with a software patch to unlock the extra KWh.

      1. vistisen

        Re: Pay to play

        Nothing new to that my Mazda's diesel engine comes with two power versions, as far as I know there is only software that creates the difference, I remember a Volvo motor that har four different power levels, again all from the same hardware.

        1. Anonymous Coward
          Anonymous Coward

          Re: Pay to play

          > Nothing new to that my Mazda's diesel engine comes with two power versions, as far as I know there is only software that creates the difference

          A number of components are likely to be higher end on the more powerful version, plus they may have a fancier finish, but although not "only" software, your point still holds.

    2. Anonymous Coward
      Anonymous Coward

      Re: Pay to play

      > Before we know it, you'll be able to buy the "shell" of a car for next to nothing, but spend $30k in DLC to add functionality like braking, top speed unlock, multiple radio stations, etc.

      And just how do you think (at least higher end) cars are currently being sold? And yes, I did pay to be able¹ to put mine over 250 kph.

      ¹ Only went to 270 kph once on private property, just for the experience. Do not have neither the balls nor the skills nor particularly the inclination to find out what the actual top speed is.

  7. SlyWombat

    Feature they are complaining is Beta

    Odd you can sue over something that when you buy the car is highlighted as "Beta", or "coming soon", you can prepay for the option now at a lower price, or have it installed later once it is complete (for more money).

  8. bazza Silver badge

    This is a case concerning something that's nothing more than an elaborate (and mis-named?) cruise control system of dubious worth.

    Just imagine the court cases surrounding a "fully autonomous" self driving car when that goes wrong!

    It's guaranteed that such a car will go wrong. No one can even write down in detail what "driving" actually is, so how can software account for all circumstances? And don't mention AI or machine learning - such things are impossible to certify as "safe".

    Calling it a "self driving" car is either going to be the mother of all misleading advertisements, or a reckless appetite for risk on the part of the manufacturer. Both outcomes are likely disasterous for the manufacturer, so why is anyone bothering to do any development at all?

    1. John Robson Silver badge

      Because even the initial versions we are working with now are better at driving than you are...

      The most dangerous thing on the road is the nut behind the wheel - that's what we need to get rid of...

      1. John Smith 19 Gold badge
        Unhappy

        "the nut behind the wheel - that's what we need to get rid of..."

        Unfortunately that would often be the person who bought the car.

        Basically any box with 4 wheels can do the job.

        It's the "Brand" and "Driver experience" that people put large amounts of money down for.

        That's said I have no trouble believing that for a lot of routine driving a machine can do it better.

        The problem of course is what happens when things stop being routine.

  9. STZ

    Blinded by the light ...

    ... that's one of the major risks that Tesly took for a long time, relying solely on optical sensors and some dubious software trying to make sense of their output.

    There are experienced car manufacturers and related subsystem suppliers around, who always knew by heart that optical sensors can get blinded by direct sunlight and other conditions, and therefore are not good enough as the sole source of information about the driving environment. So they are using radar sensors too, since many years. And they don't promote their driving asssistance systems as "Autopilots" ...

    Tesla caught up only recently to the use of radar sensors. And there are a few other things they still have to learn.

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