IT hokey cokey
You bring your sourcing in
You take your sourcing out
You take all your employees
And you shake them all about
You do the sourcing fad dance and you turn them all around
That's what it's all about.
Vodafone is to hire 2,100 more staffers in what appears to be a growing trend by telcos to improve customer service by bringing call centre roles back to Blighty. Over the next 24 months, Vodafone UK will create 800 jobs at the company's existing customer services centre in Manchester; 150 new jobs at its existing contact …
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"The move will also help boost Vodafone's image as a company that wants to stay in the UK, following its gaffe after the EU referendum when it hinted it might leave."
Looking back at that report it concerned the location of the HQ currently in London. The location of call centres to support local customers is a separate issue.
Agreed, I think it is far too early to know what they will ultimately decide. They will wait and see how the negotiations go and which parts of the EU we will keep and which parts we will leave. As a business a telco is far more nimble than an airline or bank who need years to prepare regulatory approval etc.
Vodafone has already switched its P&L from Sterling to euro to better reflect the bulk of their business. That won't change after Brexit, their continental operation will probably become an even part of their revenue.
Anyway, wherever Vodafone's HQ will be in a few years time, they will still need customer service roles in the UK
Over the next 24 months, Vodafone UK will create 800 jobs at the company's existing customer services centre in Manchester; 150 new jobs at its existing contact centre in Newark; 150 new roles at its existing Stoke contact centre; and around 100 new roles at its existing Glasgow contact centre.
That's a total of 1,200 new jobs, not 2,100.
That's a total of 1,200 new jobs, not 2,100.
Now you know what it means to get promised £120 compensation by Vodafone for their taking £1,800 out of your bank account for a £80 direct debit ... only for the compensation to fail to materialise. Vodafone and BT must be the only companies that, when you choose the 'I wish to cancel my service' option, put you on hold for 20 minutes to really wind you up.
"Vodafone and BT must be the only companies that, when you choose the 'I wish to cancel my service' option, put you on hold for 20 minutes to really wind you up."
Oh no! TalkTalk calls you many times to discuss a better deal than what you can get normally. I will henceforth quit every single time the contract runs out.
Works with NowTV etc as well. (Automated there)
Secretary of state for Culture Media and Sport Karen Bradley said blindly parroted the press release when she said: “Vodafone is one of our country's great international success stories and it’s fantastic this global organisation is demonstrating its confidence in the UK by creating new jobs across the north, in the Midlands, in Scotland and in Wales."
"Now all it has to do is pay some tax", she didn't add.
You can't blame Bradley, she's just a poor MP and she's sticking to the script. Which is, somewhat ironically, what these new Vodaphoneys will be doing as soon as they get their padding feets under their desks and start answering calls.
These are hardly "skilled" jobs are they.
As a VERY ex customer of Vodafone, who has been mauled by the Customer Service Department, on a number of occasions, I can assure you that the in-house support staff are every bit as inept and useless as the off shore staff. About the only improvement will be that you can understand what they say while they're fobbing you off.
Skilled roles? Really? Since when has customer support been a skilled role? The vast majority will be 1st line drones with scripts to follow, from which they are not allowed to vary. I supposed reading and speaking at the same time is technically a "skill".