Ugh
I like having everything on "one bill", I don't like having everything under "one package on the bill".
The In-Laws recently did some changes and I asked if I could drop the TV service to get a discount.. The answer was no, as the "TV Service" was free!. But if I was to drop the "Free TV Service" then my bill would go up by £5 for mobile, and £7.50 for phone package because both come "FREE" with the "TV Service"..
Bundles are there to make things too complicated for customers to compare individual services, discounts are clear and easy to read but most providers hate to list them.
The "TV Box" has a HDD that got a stuck head and now it's dead, replaced that box with a FTA box now and he still pays for his "Free TV Service" only because he wants the "FREE" Mobile and Landline discounts...
Personally my VM Bill can look slightly confusing too sometimes, For this month and next, I will pay nothing (eh?) and receive two separate discounts both for "Loyalty"... But the upshot is that my VM bills list the dates that my discounts end, what the discounts are for, and the names of the packages. Other providers simply say "discount" with no sign of wen it ends, what its for, or how much longer you will be in contract.
I have seen telco staff get confused by their own bills too (same with energy suppliers) so perhaps Sky only left this out right now due to staff training?