Not a TITSUP, its F*CKED
It's not a *Total* Inability To Support Usual Performance.
It's more a case of Frequent Unexplained Crashes Knobbling Email Delivery.
Security biz Barracuda is suffering an apparent failure of its email security service, according to angry customers who got in contact with El Reg. The outage began at about 1430 GMT. While the official Barracuda status webpage confessed to "degraded performance" for inbound email delivery and the web interface, sources told …
Especially an alleged security company should know that information management is key. They should at a minimum have a holding statement that gives users an idea of what is going on and what is being done in more detail than "we're busy fixing it".
If they don't, it radiates the ugly suggestion that they have not paid to Business Continuity Management, and for a company that manages a corporate risk that is questionable at best.
The value of a company proves itself in times when things do NOT go well for them - so far, I'm not impressed.
We noticed we were queuing outbound email mid-morning and all were to Barracuda domain MX records on multiple /24 subnets. Several of our vendors were down. Various email testing services either reported they could not even connect or they could get a TCP 25 connection but that was it.