Lol
T-Mobile USA: DON'T install Apple's iOS 10, for the love of God
Don't install Apple's new iOS 10 on your iPhone 6, 6+ or SE, warns T-Mobile US, or you'll suffer knackered connectivity. In the past hour, the American cell network blasted out texts to its subscribers urging them to hold off on upgrading. And it tweeted publicly to raise the alarm, telling people to stay away from the …
COMMENTS
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Friday 16th September 2016 13:07 GMT Lord Elpuss
Re: Thank you, early adopters...
"I reckon that should read "Thank you early adopters on T-Mobile USA"."
Quite. Given that this applies specifically to T-mobile customers, it's likely to be a carrier issue (or conflict between carrier settings and iOS10 - either way it's a bit rich to simply lay it at Apple's doorstep.
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Thursday 15th September 2016 23:49 GMT Version 1.0
Testing? We've heard of it.
Apple is getting more like Microsoft every day - actually it's the whole industry. First Microsoft forgot that not everyone uses the built in camera, then Samsung forgot to batch test their systems, now Apple ... "It worked with AT&T and Verizon so what's the problem?"
I've said it before here and I'm sure I'll say it again - these days everyone tests to see if it works, nobody tests anything to see if it fails. So ...
The law of Version 1.0: If you don't test to try and make it fail ... it will.
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Friday 16th September 2016 15:43 GMT MondoMan
Re: VZW and Sprint use CDMA. AT&T and T-Mobile use GSM.
PM claims "While true at one time, none of this matters now since all four rely on LTE."
In the US, not every spot has the latest LTE coverage, and LTE uses a number of different bands, not all of which are supported by a given phone model. Thus, it is common for US cell phones to actually use GSM/CDMA to make voice calls, and to often fall back into using older data protocols.
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Friday 16th September 2016 07:32 GMT Anonymous Coward
Re: Testing? We've heard of it.
I've actually seen 4 or so updates while it was in beta, and that took a few months in total so I don't think it's fair to say that Apple don't test (can't comment on Microsoft as we no longer use it).
I'd turn that one around: why does only T-Mobile USA have this problem, and why (given that they're a telco) didn't THEY discover this earlier? The issue here is not universal, so it's interaction between whatever T-Mobile USA is running and iOS, and Apple won't discover that if nobody at T-Mobile USA opens their mouth during beta - that's sort of why you have public betas in the first place.
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Friday 16th September 2016 17:56 GMT Roland6
Re: Testing? We've heard of it.
I'd turn that one around: why does only T-Mobile USA have this problem, and why (given that they're a telco) didn't THEY discover this earlier? The issue here is not universal...
I suspect the problem is that only T-Mobile either had sufficient users reporting problems that they actually looked at it, rather than simply put the problem down to user error, or it happened to an employee who happened to be in the right team with the time and right tools available... to be able to look at the problem a little more meaningfully than you or I.
Additionally, given the complexity of the 3gPP stack and configuration options, I suspect the particular combination of parameters T-Mobile (and it's equipment suppliers) have used, exercised Apple's code in a way they had not foreseen when combined with the specific hardware revisions of particular iPhones...
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Friday 16th September 2016 10:26 GMT Anonymous Coward
Re: Testing? We've heard of it.
Actually... yes, they _have_ heard of testing. Now that testing is over and the NDA has expired, I can say that i was part of the external beta test ('AppleSeed', to you peons who don't get early access to operating system bugs and disasters) and I can say that I had no problems with connectivity during the testing period, which was (mumble) months long. This is not to say that there weren't problems. Christ Jesus, it is not to say that there' weren't bloody problems. At times it was difficult to tell the difference between the Official AppleSeed Discussions Forum and El Reg's fora, such was the level of hate... In particular were comments about battery life and certain apps, including Apple apps (or perhaps especially Apple apps) which either didn't work or which seemed to work but didn't work. there's still a problem with backing up (sometimes) and another when the system displays very low charge left... incorrectly. The Great Unwashed Public merely hasn't had time to discover those problems. They will.
Still, things could have been worse. It could have been the way things were when OS X Housecat... ah, that is, Lion... meowed. There was one fanboi on the AppleSeed forum who managed to irritate multiple other seeders with his continual posts of "We're good to go!" when people were reporting bugs which weren't fixed until Mountain Lion. Or Mavericks. Or, in one case I can think of, El Capitan. This resulted in multiple flamewars in the forum, and the mods had to get involved. At least two people left the seed program, never to return...
Posted AC to avoid the Wrath of The Cookie.
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Friday 16th September 2016 11:33 GMT Version 1.0
Re: Testing? We've heard of it.
Absolutely - I'm sure that the products were "tested" but the problem is that testing and discovering faults/bugs/inconsistencies is a messy process and when the reports come in saying things like "battery life is shite", "my motherforking camera stopped working" etc etc - then the people running the testing process discount the reports - clearly the user is an idiot is the general conclusion.
They then fire the user from the beta forum for abuse etc and continue listening to all the reports that say it works great.
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Friday 16th September 2016 01:57 GMT Anonymous Coward
Hmm
Thats really kind of weird. I wonder why T-Mobile's having problems with iOS 10 and we're not.
Our network is also in the US and GSM/LTE (which kind of narrows down who I work for as there are precisely two), but aside from the usual, routine Apple problems like IMEI mismatches, its been fairly smooth with iOS 10. I'd say it is indeed their carrier software, though ours being better than theirs doesn't happen that often. Hell, this might very well be the first time thats ever happened.
I did have someone fuck up their phone the day it came out, but it was more because they're a moron than anything the update itself did.
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Friday 16th September 2016 07:38 GMT Anonymous Coward
Re: My guess is that T-Mobile screwed that bit up and not Apple themselves.
What's with all the AC Apple defenders? What credence should we give to your guess, given your posting history of a single, apple defending with no actual facts, post?
What's with all the AC people who dispute what people report (BTW, mine has worked ok since beta 1 apart from one old app that was written for iOS 8)? Desperately trying to defend privacy snooping Android? Apple will probably be able to fix the issue with iOS, but you won't be able to fix Google..*
* Just as a counterpoint. People posting AC might not like the eternal tracking that goes on - our history is OUR business, not yours.
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Friday 16th September 2016 11:33 GMT Anonymous Coward
Re: My guess is that T-Mobile screwed that bit up and not Apple themselves.
* Just as a counterpoint. People posting AC might not like the eternal tracking that goes on - our history is OUR business, not yours.
Ahhh blissful ignorance thinking you can't be tracked....I remember those days.
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Friday 16th September 2016 13:25 GMT Anonymous Coward
Re: My guess is that T-Mobile screwed that bit up and not Apple themselves.
Ahhh blissful ignorance thinking you can't be tracked....I remember those days.
Ahh, blissful assumptions, the lifeblood of the Internet. I was referring to the fact that the poster was alluding to using El Reg handles providing history, and posting as anon nicely buggers that up other than for El Reg who may need to keep a beady eye on people abusing the privilege.
For the rest, oh boy do I know about tracking. It's my business to know..
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Friday 16th September 2016 08:44 GMT Anonymous Coward
Re: My guess is that T-Mobile screwed that bit up and not Apple themselves.
Ok, let me confess right at the outset that I own two bits of Apple Kit., A Macbook Pro (2012) and an iPod touch (2009 ish)
The work as I want them to and that's it. The Macbook certainly works better than the windows laptop that it replaced.
It seems that a lot of people who get downvotes just because of their login Handle no matter what sort of point they are making. Then there are those who don't slag off Apple all the time and even when presenting a balanced argument the get downvoted by the Apple Haters who seeminly can't stand the idea that Apple exits let alone sells stuff so any mention of their hated company gets a downvote.
It seems that some of those people choose to use AC for their posting just to avoid the 'downvote just because it is person XXYYZ' commentards.
Maybe I'm wrong. I'm sure the audience here would love to know. Hey, you can even post AC so that we don't know who you are.
I'm posting this as AC just so that I don't get downvoted because of my handle but won't stop them all.
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Friday 16th September 2016 06:33 GMT Anonymous South African Coward
A long while ago I was one of the "early adopters" when iOS5 and iOS6 came belching out - and stopped from doing that.
Decided it is more fun (and better) to have others do the upgrade first... after all if they encounter any problems, they will report back with borked devices, but not me as my device (running older software) will still work just fine. Once all issues has been ironed out, then the upgrade will be done.
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Friday 16th September 2016 08:38 GMT Chris G
HaHaHa
Not because it's Apple or Tmob in particular but because it's affecting large corporations that have the experience to know better but still don't bother to act according to that experience.
I am sorry for all their customers though who have to suffer the " Let's fix it only if we have to" attitude of so many of these autocratic corps.
I hope their directors bonuses suffer but I won't be holding my breath.
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Friday 16th September 2016 11:37 GMT Preston Munchensonton
Re: Haha, one upate and it is okay for most, big deal
I have done at least 20 updates to Windows 10 and quite a few to WinPhone 10. All on the same machine(s) of course.
I would say that it sounds like you're bragging, but then you just had to mention Windows 10 and WinPhone 10 and ruin things.
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