Flanders & Swann: The Gas Man Cometh.
Evil computers sense you’re in a hurry and mess with your head
Error 51: Consult service manual. Error 51? Is that supposed to be a joke? I mean, it sounds like a bad pun on “Area 51”. Oh, those wacky error-message coders on the firmware development team, they kill me, they really do. Let’s try again. Print. Error 51: Consult service manual. Come on, come on, don’t give me that. …
COMMENTS
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Saturday 18th July 2015 08:59 GMT Anonymous Coward
Ended up listening to the whole At the Drop of a Hat album.
There's also At the Drop of Another Hat in playlist form. Hadn't heard 'em for ages until I went to look up the link.
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Saturday 18th July 2015 10:38 GMT Anonymous Coward
Re: Flanders & Swann
That is awesome. A modern take on Madeira M'Dear. Can't upvote you hard enough because I'd not seen it before.
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Saturday 18th July 2015 07:35 GMT Tony S
The innate hostility of inanimate objects. They'll get you every time.
By the way, don't think for one second that church people are any easier to work with than anyone else. They change their minds just as often, question prices, specifications and delay payments like a master; and if you don't deliver, they can be surprisingly nasty for a group that profess to turn the other cheek (I'd rather deal with HMRC!). Anyone that has had to deal with church wardens will know that they can be total jobsworths as well.
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Sunday 19th July 2015 00:33 GMT skeptical i
churchers
Agree, Tony, with your assessment, but you forgot (a) expectation of free stuff/ service because they're a "charity" that "does good works", (b) indignation of biblical proportions when asked to put half down with balance due on delivery (because they're a "charity" that "does good work" and therefore can be trusted, not like our other, presumably dishonest, customers), and (c) a "let go and let god" attitude toward paying that balance long after the merch is printed and been collecting dust. There are honest and useful church-managing customers out there, but sadly not in my experience.
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Saturday 18th July 2015 07:49 GMT Shadow Systems
Computers are afraid of me...
If they piss me off too badly I calmly pull a very large, rusty, jagged crosshead screwdriver from the junk drawer & brandish it with a smile while cooing sweetly "I wonder how much damage I can do to you with this before the police can get here to stop the carnage?"
Miraculously the machine starts to work again out of utter abject terror over the thought of a Blind Tech armed with a screwdriver & an attitude.
Come to think of it, I should try that on the next "Workman" to show up. "If it's not Completely Fixed before you try to leave, they'll never find your corpse. MUH Hahahahahaha!"
*Cough*
<Looks off screen Stage Left>
Oh look who's here! It's the Workman to fix the toilet!
*Races to the front door, screwdriver in hand, cackling in maniacal glee*
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Saturday 18th July 2015 08:22 GMT Alister
Re: Computers are afraid of me...
We have a 2.5 lb Lump Hammer hanging up on the server racks in our comms room: it is very rare we have any problems from those servers who can see it.
A friend of mine got so exasperated with a desktop PC that he opened the 2nd floor office window and chucked the system box out of it. Having trudged downstairs, retrieved it, cleaned off the soil and grass and plugged it back in, it worked perfectly. It still has a dented corner as a reminder.
Sometimes, physical abuse is all these computers understand...
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Sunday 19th July 2015 14:10 GMT John Brown (no body)
Re: Computers are afraid of me...
"An intermittent fault never shows itself in the presence of someone qualified to fix it. If that isn't a law already, I hereby claim it."
Oh, absolutely yes! I tell customers to only to pretend to phone for a service engineer but make sure it's within sight/earshot of the offending lump of metal/plastic/silicon. The though of a monkey with a screwdriver (me!) turning up will very likely shock it into working again :-)
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Saturday 18th July 2015 14:21 GMT harmjschoonhoven
Re: Computers are afraid of me...
On wednesday 12 May 1937 the BBC had three cameras and one mobile video unit connected by 8 miles of balanced cable ready to broadcast the coronation of King George VI.
The Marconi-EMI equipment had all just been delivered and set-up the day before, with the television vans only just completed in time for the event. On the day of the coronation it nearly all worked perfectly first time with no problems reported from any of the three camera positions or the engineers being relayed the pictures back at Alexandra Palace. The problem that did arise nearly cost the entire transmission however. Just as the royal procession was nearing the first camera position a dryjoint in the vision relay circuitry in the control truck shorted out and the picture transmission stopped. Bernard Greenhead, who had been responsible for much of the equipment (including its installation and operation on the great day), took a guess at which panel would be the cause of the problem. Giving the offending relay rack a sharp kick with his shoe, the circuit was re-established and with barely three minutes to spare, picture transmission commenced.
From: R.C. Alexander, The Life and Works of Alan Dower Blumlein.
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Saturday 18th July 2015 16:08 GMT Mark 85
Re: Computers are afraid of me...
I find that if I threaten to turn them into a boat anchor, they will toe the line and work properly. I've only actually tossed one into the lake (ok.. it's actually the pond out back) but they know that I mean business and will follow through. My dad used to say "you have to be smarter than the machine".. I say "you have to be meaner than the machine".
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Saturday 18th July 2015 21:37 GMT Anonymous Coward
Re: Computers are afraid of me...
Not being actively engaged with looking after hardware anymore, I don't tend to come across this sort of thing very often, although I have occasionally threatened to 'repair' or to convert into a pocket calculator bits of electronica that have played up in my presence over the years, which usually seems to do the trick.
However, my current bete noir are the evil twins Outlook and Excel. And they're software, so I can't threaten to dis-assemble them, kick them, or otherwise visit any kind of unpleasantness upon them which will actually hurt them. I swear the bastards know that the last time I fired up a hex editor was back in the tail end of the Amiga's Golden Age, and that despite my possession of a coding tool, that they're perfectly safe from my fairly basic T-SQL coding, useful only for trying to pull out mailing lists or data for management to ponder over.
Outlook bides its time, and then suddenly, generally when I'm really busy, hides a random folder, although I did catch it doing this when I had a slow afternoon last week. Closing Outlook and restarting it did the trick that time, I reckon Outlook was bored as well that day and didn't really have its heart in it, usually a call to the IT bods is required (I'm part of a team that handles software developed in-house and multimedia stuff, and am the helpdesk admin for the team).
Excel's main trick (aside from every new version making what used to be trivial tasks more of a performance than they used to be before) is to claim that perfectly good .CSV files are various forms of unreadable. Note, please, that this includes .CSV files that it created only a few minutes earlier. Notto mention that as soon as one goes to save the files, ther'es the usual "don't you really want to save that out as a .xlsx?" dance. No, I dashed well do not (I'm trying to cut down on the swearing). Not to mention it's refusal to show me all the files in a folder unless I ASK to see all the files in a folder. Sure, I wont; want to knwo about.PDF's whilst weilding a spreadsheet, but it could at least show me all the files openable by a spreadsheet without having to specify type, but no.
Recently, however, the Terrible Twins have been joined by a newcomer, Jira. Jira isn't the worst example of why trying to use common or garden internet browsers as a tool to access software you need to use isn't the best idea anybody ever had, but it does add to this helldeskers daily misery. Issue comes into my queue. Blink at subject header, then start scrolling through email to find out what on earth it's about. Oh, THAT. Easy. Amend subject line to something more indicative of what the issue is about, open SQL editor, type, ponder, look something up, type, test, correct typo, run, save file Yes, in .csv because that's what the folks out there need for the software they used to send marketing out with. attach file with note to user. Click on button in JIRA to attach file and send response, and resolve issue. And all is well, yes?
No, because an hour later, a slightly aggrieved email comes into the already resolved issue, wondering why they haven't received their data. Eh? But I did the durned thing within ten minutes of it arriving! Ah. It's Jira Roulette again. For some peculiar reason, Jira started not sending some communications back to users if there was an attachment, well, attached. Note 'some'. Seems to be random.
Click on button to send response to user, expecting to be able to immediately type into teh box and..
. no, I canNOT type into the text box, because it's suddenly and mysteriously disappeared off the bottom of the screen. Scroll down and click the wretched thing again. Tell user that I did indeed deal with their request promptly, but JIRA let us down, and will immediately send again by direct email (I've started doing this by default with urgent stuff - saves grief all round). . Swear under breath (again) at the sheer idiocy of web browsers being used as a means to access vital everyday software, espcially given how few applications programmers seem to have a clue about good human interface design principles (and I am not sure, but I have my doubts as to whether stuff that web browsers can handle is a good medium in which to create such interfaces even if the programmer DOES know about good interface design)
And the worst of it, is I can't threaten any member of this unholy trinity (Outlook, Excel or Jira) with a screwdriver, kick or sharp wallop. (sob).
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Monday 20th July 2015 08:37 GMT Richard Taylor 2
Re: Computers are afraid of me...
I have always taken my lead from Crowley in Good Omens (sorry obligatory nod to PTerry and in this case Neil)
“He had heard about talking to plants in the early seventies, on Radio Four, and thought it was an excellent idea. Although talking is perhaps the wrong word for what Crowley did.
What he did was put the fear of God into them.
More precisely, the fear of Crowley.
In addition to which, every couple of months Crowley would pick out a plant that was growing too slowly, or succumbing to leaf-wilt or browning, or just didn't look quite as good as the others, and he would carry it around to all the other plants. "Say goodbye to your friend," he'd say to them. "He just couldn't cut it. . . "
Then he would leave the flat with the offending plant, and return an hour or so later with a large, empty flower pot, which he would leave somewhere conspicuously around the flat.
The plants were the most luxurious, verdant, and beautiful in London. Also the most terrified.”
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Saturday 18th July 2015 08:07 GMT GrumpenKraut
Alternative printer undoing
Unplug it. Put in midst of room. Use 2 kilogram hammer, long handle. Notice how fucking tough ABS is. Keep going. Still keep going. Stop when height of printer is reduced from 20 cm to about 5. Notice you are covered in sweat. Realize that you left the toner cartridge in and it was near full. Marvel that the cartridge is NOT broken. Keep finding little morsels of ABS for month to come. Learn that the very week at which hammer time happened the maker admitted the model of printer has a problem and would send replacement parts free of charge.
Silently weep.
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Saturday 18th July 2015 13:18 GMT keithpeter
Re: Alternative printer undoing
@GrumpenKraut and all hammer wielding technicians
Please, please remember your safety specs. Not joking - had a near miss a couple or three decades ago. Plastic breaks in surprising ways.
PS: Those orange plastic hammers with the head filled with lead shot you get with push together rack based shelving are very satisfying to use...
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Saturday 18th July 2015 14:06 GMT GrumpenKraut
Re: Alternative printer undoing
> Please, please remember your safety specs.
Always do, had (computed unrelated) to replace specs after sharpish stones got embedded in the glass, together with a nice case of cheek and ear bleeding. In another case, small pieces of molten metal spoiled the glasses (again, no computers were involved, rather big cpacitors).
Happer hammer times with goggles!
More stories of computer decommisions with rage and serious tools, anyone?
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Saturday 18th July 2015 15:39 GMT Queasy Rider
Re: Alternative printer undoing
Safety specs, fer shur. Almost blinded myself once disposing of a cd-r. Tried to fold it in half to stuff it the trash. The little bugger resisted mightily (they are really tough) and when it finally succumbed, shattered explosively. Learned a valuable lesson that day, even blank cd's can be very dangerous. Fortunately nobody was standing nearby or my insurance might have been paying for eye surgery.
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Saturday 18th July 2015 20:21 GMT Mpeler
Re: Alternative printer undoing
@ GrumpenKraut
That sounds like metele: http://www.thestylemachine.com/metele/
For continued fun, it can be downloaded:
http://www.thestylemachine.com/metele/metele_eng.zip
(cheaper than doing it for real, but maybe a little less satisfying (sadistfying?))...
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Saturday 18th July 2015 08:10 GMT Dan 55
So, networking then
You've got a Mac, haven't you? Every new major OS version manages to make networking a little more shitty. If you 'upgraded' it to Yosemite, my condolences, it's the pinnacle of networking shittiness.
Until once more upgrade time comes around again and we, Apple's flock, are herded once more this time to the top of the mighty heights of El Capitan where we will find that it gives up discovering SMB clients on the same network four times quicker, the WiFi drops out twice as fast, and Bonjour barfs three times as much data across the local network as before.
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Saturday 18th July 2015 08:22 GMT Anonymous Coward
Re: So, networking then
You've got a Mac, haven't you? Every new major OS version manages to make networking a little more shitty. If you 'upgraded' it to Yosemite, my condolences, it's the pinnacle of networking shittiness.
Especially when it comes to mounting network resources. I have yet to work out how to make it connect to an NFS host because it doesn't matter what I try, it either screws up on authentication or on simply getting to the resource, and SMB use as "Guest" appears to be pretty much screwed as well because it seems to insist on a printing resource in its request (at least that's what it looked like in the error log before I gave up and used a USB stick instead).
For something that is *nix/BSD derived it seems to have pretty well strayed from its noble roots by now. Shame.
Ironically, printing it does really well, but only after I removed a WiFi repeater - the Epson printer I have really, REALLY doesn't like that thing to the point of nuking the print queue if it senses it (the Mac simply refuses to recognise the printer or reconnect if it's in range).
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Monday 20th July 2015 06:07 GMT Hugh McIntyre
Re: So, networking then
NFS works with MacOS as a client, but I agree that it can be a bit of an adventure, although some of the problems can also be because of Linux being a problematic NFS server, probably more picky than Solaris.
One of the unexpected tricks is that you need to set "resvport" as a mount option on recent MacOS, and can try NFSv4 versus v3 or other debug tricks if that fails.
It does work in the end, but may need some googling :(
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Monday 20th July 2015 15:30 GMT Anonymous Coward
Re: So, networking then
NFS works with MacOS as a client, but I agree that it can be a bit of an adventure, although some of the problems can also be because of Linux being a problematic NFS server, probably more picky than Solaris.
One of the unexpected tricks is that you need to set "resvport" as a mount option on recent MacOS, and can try NFSv4 versus v3 or other debug tricks if that fails.
Thanks for that, I'll try that next time I have to engage in that fight. It's *very* irritating..
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Saturday 18th July 2015 14:05 GMT Unicornpiss
Re: The Oatmeal about printers
I was going to suggest that link, but you beat me to it. The Oatmeal rant pretty well sums it up.
But I will mention a special kind of masochism that occasionally makes me decide to try printing an envelope on my usually well-behaved color laser. Generally after several tries with the address or return information printing in some bizarro location on the envelope, I manage to get it right... only to find that the printer has had enough and is now misfeeding every subsequent attempt. Several threats and picking destroyed envelopes out of the printer's innards later, I give up and address it by hand.
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Saturday 18th July 2015 08:36 GMT Blofeld's Cat
Leaded glass
"Can you imagine what it must be like to earn a decent living1 being paid to conserve art2, by the honest toil of your own hands, using your unique craft and completed at your own pace3, for clients who will always, without exception, be overjoyed with the results4 every time?"
Speaking as someone who repairs stained glass (amongst other things) may I politely point out that you have a somewhat rosy impression of what is involved, Alistair.
It's just like fixing other things, with the added delights of using materials that will cut, burn or poison you, given the slightest opportunity.
1 "I didn't realise there would be a charge, we are a charity you know..."
2 Plus a lot of mass produced Victorian tat.
3 "Could you just move the scaffolding, I have a wedding in a couple of hours..."
4 I've heard of this...
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Saturday 18th July 2015 10:02 GMT Alistair Dabbs
Re: Leaded glass
I will never work for a charity again. I did it twice, never got paid from either charity. When I pushed for payment, I received the "we're a charity, you know" treatment, despite having agreed on a contract before we started. When it got nasty, I left them alone: I would have come out worse off.
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Saturday 18th July 2015 15:54 GMT Shadow Systems
@Alistair Dabbs, re Charities.
Been There, Done That, Signed The Contracts, Got Screwed Anyway.
The first time I worked for a month to fix a bunch of old computers so they 1) worked at all, 2) all had the same OS & security, & 3) formed an actual working intranet to allow them to use a central database server for keeping track of their stuff, hours, tax records, etc. When it came time to present them the bill they handed it back with a pseudo-confused whine about "We thought this was for free? We're a charity, we can't afford to pay this!" Show them a copy of the contract they signed, complete with the "If you fail to pay" clause, & ended up getting paid less than half the agreed upon price because "nobody's got that kind of cash!" (Really? Minimum wage for a month of 40 hour weeks is too expensive but you've just purchased new cellphones for all the Officers? Hmmmm...) Took the money, told them not to call me again when it broke, & left.
Second time I put into the contract a "Failure to pay the full amount" clause, made them sign that particular section twice, and got started on revamping their machines/network. Two weeks as a rush job, get it done with time to spare, and get massive kudos about doing such a good job. Comes time to get paid & they "thought the contract was just a taxes thing. We can't pay that!" Show them the signed section that says in no uncertain terms that I Will Be Paid In Full, and ask again for my money. After months of wrangling & spinning my wheels to get nowhere, I politely told the Charity's head muckity muck "Either I get paid or I'll see you in Court. I've got a signed contract assuring me that you will pay me. Any claims to the contrary are full of shit." They cut me a cheque, I take it to the bank, & it bounces higher than a Greatful Dead fan in the dope pit. I had to file the lawsuit to convince them I meant business, THAT got them to pay me in full (and in Cash), to which I gave them a receipt, withdrew the case, & told them to go fuck themselves.
When charity case #3 learned I wanted to be paid half in advance & half after completion, they balked & asked if we could make payment arrangements. I relented, agreed to $x per week for $# weeks, and took my first payment to get started. I finished the task quickly enough, but that first bit o' dosh was the *only* bit I ever got out of them. They "conveniently" filed for bankruptcy before the first month was out, leaving me in the lurch.
Charities may do nice things for some folks, but in my personal experience they can Kiss My Fuzzy Ass if I'll ever do any more work for one. It's not worth the headaches to browbeat them to get paid. And like you said, the PR nightmare it causes "OMG! Why are you being mean to that Charity? You meanie!" isn't worth the stress you feel in resisting the urge to take $Charity out into the lawn to beat them like a pinata until money is forthcoming...
*Sigh*
Why do they do it? If they don't have the money to pay for the work then why not SAY SO in the beginning, so we can decide up front if we're willing to work for free? If I've just put in a month's worth of 8~10 hour days to fix your stuff, that's time I could have spent with a PAYING customer so I could afford to pay my own bills. You know, the ones I'm legally obligated to pay no matter how much I whine about being broke? Yeah. Either pay us what you owe us or tell us up front you want us to do it for free. Screwing us out of what you owe us is a REAL great way to get it spaffed on the various Social Media about what a bunch of shitty folks you REALLY are, facade of goodness be damned.
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Sunday 19th July 2015 01:06 GMT Cpt Blue Bear
Re: @Alistair Dabbs, re Charities.
I got that "we thought you might do it as a donation" BS from our local mainstream conservative party a few years back. I expressed surprise as I thought they were the party for of all business great and small, free enterprise, etc. I added that I was reasonably sure I saw a poster to that effect around the time of the previous state election. I further asked if their receptionist worked for free or if the alleged office manager I was speaking to (turned out she was the daughter of one of the higher ups) donated her time. Finally I asked if the owner of the rather fine and prominent building they occupied donated the rent (this would turn into a bit of a scandal over undeclared party funding when said landlord decided he'd rather have the cash). She had the good grace to look embarrassed, but not sufficient write me a cheque.
It took nine months to get a bill for just over a grand paid and I learnt why the bloke who passed me the job did so...
By contrast, the Freemason's Foundation and the Transport Workers' Union not only paid on time but said thank you.
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Sunday 19th July 2015 17:55 GMT Sarah Balfour
Re: @Alistair Dabbs, re Charities.
Many of the larger 'charities' have CEOs & directors being paid at least 6 figures. If I give to charity these days, it won't to be one of the massive ones, because I'm convinced that my 'donation' will end up in the CEO's bank account. The CEO of CRUK (a 'charity' for which I have zero time, I'm convinced it's a quango these days) took home a similar salary to most top wank… er bankers last year. Why the fuck should I fund that…?!
You could always send a demand straight to the CEO - find out his annual salary and demand a decent percentage.
Talking of people being paid for doing next to fuck all, the local ice cream van has switched to playing the MOTD theme. Prior to that it was The Birdie Song. I fucking HATE football!
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Saturday 18th July 2015 15:58 GMT Teiwaz
Re: Leaded glass & Linux
Agreed.
I volunteered my time to do PC maintenance for a small charity that dealt with job-seeker training, and for an organisation that subsisted on donated PCs, they had an odd attitude of 'if it's not worth any money, it must not be worth having.'.
I've had printers be reluctant to behave, due reports, interviews right back to 3rd year project, anything urgent. I really wish I'd held onto that old juki dot-matrix, the output looked crap, but it was reliable for 20 years.
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Saturday 18th July 2015 16:03 GMT Anonymous Coward
Re: Leaded glass
I will never work for a charity again.
I'd go further: I even actively avoid people with charity ideas. There are three types of people involved in this activity at a level that could fund a contract, and of those three, you are likely to only ever meet two. Both of these are worth avoiding like a extra virulent combination of plague and ebola.
Type one is the celeb or rich person who has decided to do something good with their money, either because they are actually fairly nice people, or are seeking absolution from their conscience, public opinion or prosecution. As ordinary IT pleb you will not come across many of those.
Type two is the rosy-tinted glasses equipped individual who genuinely seeks to make the world a better place. They cook up ideas that range from naïve to unrealistic, have no idea how the real world works and tend to expect you to share in this view. Avoid. Not only will they expect you to work for free, they will also try to make you join "the cause". Failure in either will instead get you branded as The Evil Enemy. Note: I'm talking about the echelons that get to take decisions and have access to possible funding, not about the good souls who do the drudge work (you may have just dodged becoming one).
Type three is the type I come across most. This is the type that sees charity as a vehicle to get things cheap and obtain funds without any obligation to do something sensible with them. Their aim is simply enrichment. They too require you to be cheap or even free, because anything you don't earn is there for them to pocket. There is another associated type here, which sets up a charity with the aim of having the charity fund their own work at a non-discounted rate, a sort once-removed leads engine. I was once asked to set up something like that, and I declined.
I prefer dealing with a simple money making business with a P&L. Not interested in the guilt trip, and if I do charity I make that choice myself. Charity and business just do not mix IMHO.
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Saturday 18th July 2015 09:11 GMT Anonymous Coward
Church people
You'd expect church ( or equivalent for other religions) to be, by and large good and holy individuals.
It doesn't seem to work that way, when the chips are down.
Some years ago I needed to arrange for some kids to be escorted from a church primary school to and from an off-site learning base, a short distance away, for reading lessons. Paid, though not extravagantly, including waiting time while the kids were in lessons.
It was hard to recruit the escorts for that school, they called me and said that they couldn't find anyone and the kids would have to do without the help. So I suggested that as it would be an act of charity to get these two kids to their special class that they could ask one of the church regulars. Both an act of kindness and a small supplement to their pensions.
The head actually laughed out loud. He said they'd fight over who was going to do the flowers, but none of them would even consider doing this good deed.
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Sunday 19th July 2015 14:30 GMT John Brown (no body)
Re: Church people
"I think you'll find that globally it's the British who have the reputation for being poor/non tippers."
I agree, but that's mainly because we don't have a culture of tipping in restaurants etc. at least outside of London. On the whole, people get paid to do a job and are not effectively self-employed waiters/waitresses who absolutely require tips to earn a living. I remember being quite shocked the first time I used a London restaurant where the prices seemed quite reasonable only to find there was a compulsory 20% "service charge". My reaction was WF? Why does an expensive meal cost more to bring to the table than a cheap meal?
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Monday 20th July 2015 12:29 GMT Dan Paul
Re: Church people
Canadians think they don't need to tip because in Canada, they add the 20% gratuity on to the bill BEFORE it is presented. When I were a lad and worked in restaurants around the area of the Western NY and Canada border, we used to add the tip on the Canucks bill because we knew they wouldn't give a tip anyway.
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