Don't think it's a mistake, myself...
What they said:
"This seems to be caused by an error, and we are currently conducting a full and thorough investigation into the cause as our top priority."
"This situation has so far been reported only in Australia."
What they meant
"This was actually caused by our marketing department conducting a subtle survey to gauge reaction to making it mandatory for all content viewed on a Samsung device to include adverts."
"We're still negotiating our fees with Pepsi in other regions."