back to article Verizon says 40-hour outage was outage to end all outages

Verizon Cloud's planned maintenance outage, for which the company last week allocated 48 hours but advised should “take far less than 48 hours” ran at least 40 hours, and the company now says the outage was needed for an upgrade that will remove the need for future outages of this type. Verizon's saying the outage allowed it …

  1. Scoular

    Tell customers the truth how radical

    Telling customers the truth is generally actually smart but management is so used to working to prevent customers from knowing the truth that they mostly cannot bring themselves to try it.

    Airlines never have delays longer than about 30minutes for example, but often have a lot of them in a row. I recall one case where the official announcement was that we would be boarding in 20 minutes but we could see the plane sitting waiting for an engine to be put back on which had no chance of being done in that time.

  2. Anonymous Coward
    Anonymous Coward

    Well, at least it wasn't Vierizon-Actual that had the outage

    That might have made the news a bit beyond El Reg 8-).

  3. Phil Endecott

    Verizon has a cloud?

    1. wayne 8
      Big Brother

      NSA has the cloud, Verizon just rents space

      The title.

  4. oldtaku Silver badge
    Facepalm

    They just don't care. They're Verizon.

    It's just Verizon. They don't give a f@$# about their customers - treating them like crap is just a business principle, and they think that'll work fine in the cloud space too.

    Since they actually have customers, and those customers haven't left over this, apparently they're right.

  5. Florida1920
    Terminator

    Screwed by the service economy

    serv·ice

    /sərvəs/

    verb

    2. (of a male animal) mate with (a female animal).

  6. ratfox
    WTF?

    Verizon has a cloud?

    I wonder who would want to use it?

  7. Anonymous Coward
    Anonymous Coward

    And then they wonder...

    ...WHY they earn the unscrupulous rep that they earn.

  8. tony2heads

    Outage to end all outages

    Like WWI was the 'war to end all wars' - look how that turned out

  9. Anonymous Coward
    Anonymous Coward

    But but but - it's the cloud - which is betterer

    The Cloud. Other people's computers you have no control over.

  10. Helmsley01

    Could have been worse

    It is challenging to upgrade systems that have millions of global users. Many companies struggle with upgrades that impact just a few hundred users. Often Down Time is a better choice to achieve an optimal outcome, vs. extending upgrade timeframes which leads to more exposure and potential problems, or losing data and causing critical service outages.

    Verizon has taken thier lumps during previous upgrades... sometimes losing data, and sometimes taking out mission critical emergency services.

    http://newyork.cbslocal.com/2014/01/16/verizon-outage-takes-nypd-data-systems-offline-for-hours/

    http://news.cnet.com/2100-1033-240478.html

  11. Yugguy

    40 is a lot less than 48 you know.

    Trust me. I'm 45 this month.

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