REVEALED: Apple fanbois are 'MENTALLY UNSTABLE' - iShop staff Apple iSlaves have joined together to publish a scathing indictment of customers who graze at the fruity firm's retail stores. A number of embittered Apple employees have contributed to a Reddit thread called Confessions of an Apple Store Worker, which was started by an anonymous employee called FruitStandSlave. Apple …
Be nice to people, full stop.
That's always a good starting point. It is highly unlikely that the person you are talking to is personally to blame for your problem, and being polite is the best chance you've got of getting things fixed quickly and painlessly. If there's been a big corporate screw-up then chances are the person has been dealing with irate customers all day, so being polite will be a refreshing change for them and you'll get good service.
However, if you start by being polite and the support person is a jerk despite that, I don't mind a bit of escalation but it's important that the other person started it. If we all did that, we'd all get along really well because we'd all be waiting for the other person to start the jerk circle.
Always remember that it's not the shop workers fault if the product you bought is crap - you can either a) get them on side to help or b) vent your frustrations at the crap product at them and try to intimidate. I'd suggest that starting at (b) will exclude (a) from ever being a possibility.
Of course, I also find that being decent to people also leaves me getting screwed over and scumbags with no sense of decency and incapable of feelings of guilt usually get their own way.
So it's your choice, be a decent person who gets screwed over, or be a scumbag who gets their own way - it's a matter of conscientious ie do you have one v does the person you're talking to have one. (honestly, sometimes I wish I didn't)
Wander in, look around for any sign of a queue, line up, or a Take-A-Number system. Nothing.
Stand there looking like an idiot for three minutes. Nothing. Staff all busy doing something.
Wander around randomly unplugging things, hoping to attract attention. Nothing.
Drop trousers around ankles. Suddenly it's all "Can I help you sir?" Reinstall trousers.
Works every time.
(joke alert)
They're weird.
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Confirmation bias anyone?
Even if they are actually Apple staff I'm sure it's possible you are going to get a few bad Apples if you pardon the pun ;-) The Apple staff I have dealt with have been polite / friendly but YMMV and I'm sure if you go in all guns blazing you might get someones back up - we're all human in that respect - probably the same if you charge into a Mercedes garage and start shouting at the staff.
I have nothing constructive to say about this article. It just shows Apple's focus on maintaining a brand relationship over having a working device in the hands of their end user.
And, of course, you (a) believe everything you read and (b) think that this only happens at Apple. I note with interest that the entire content of the ramblings are what this person thinks of their job and their world, not what Apple asks them to do - I have seen people like that in all areas of sales. You don't need to be in tech either to come across them, so it's not what I would call, errm, "news".
Personally, if I had someone like that working for me I would strive to make them feel happier by asking them to take their dissatisfaction elsewhere.
Given how it singles out one brand and the very nature of the article, it almost got me thinking that I now know what Jasper's other job is.
Keep going, Jasper.
Two reasons -
1. It really irritates Steve Davies 3 which can only be good
2. We need you on point to balance out Orlowski's loathing of Google and Gavin Clark's hatred of Microsoft*.
(*To judge from podcasts, this is basically down to an inability to pronounce "Microsoft" or indeed, understand anything about software. I have no idea what Google did to Orlowski).
2. We need you on point to balance out Orlowski's loathing of Google and Gavin Clark's hatred of Microsoft*.
(*To judge from podcasts, this is basically down to an inability to pronounce "Microsoft" or indeed, understand anything about software. I have no idea what Google did to Orlowski).
1 - loathing Google is demonstrating insight into what they are really doing, and not falling for the "don't be evil" meme.
2 - it takes a special kind of person to insult someone for pronunciation. That is so seriously weak, characterless and below par that you've just fallen of the scale, even if you weren't already cheerleading for Google and Microsoft.
Certainly as a teenager working in a supermarket, or later a bar populated by a)stockbrokers and b)pseudo gangsters there was no one I held in great contempt than the customers. Apart from possibly the management, depending on who had screwed up most egregiously that day.
I've since discovered academia to be the way and the light way; neither management nor customers!
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