Google Nexus 7 shipping cock-up enrages fandroids Google hasn't cloaked itself in greatness if the number of complaints from a legion of frustrated customers awaiting the arrival of the Nexus 7 is anything to go by. Those who pre-ordered the Jelly Bean Android-powered fondleslab from the web giant's online Play store late last month have told of shipping delays and poor …
I don't think they love any of these corporations so just pragmatically buy whichever device they're most attracted to, completely blind to the troll wars that go on amongst certain users in forums like this. I'll wager that 99% of people that pick up a Nexus 7 from, say, the shelves of Tesco, will at no point have a conscious thought about the ethics of Google versus those of Apple or Microsoft.
The brand will make them confident the device is going to work well and the rest of the decision will just be features (as in, actual tangible ones, like 'surfs the web', 'plays Angry Birds', 'can be plugged into the TV', not the child-like 'OMG! It's got a triple-core 987Mhz GPU!') versus price.
... that I pre-ordered via Google Play a 16Gb version on the 1st of July and won't get it until next week, when I can order RIGHT NOW on the Tescos website and pick it up from store tomorrow.
I didn't think it was a stupid assumption that ordering direct would be quicker than waiting for resellers to get stock...
Thing is, what you've got is a massive number of people pre-ordering from the main source, and very few people ordering from third parties.
So when the big shipment arrives, it's easy to send off a few cases to the main third parties, at the same time (or even after) sending a load of cases to the pre-order fulfillment.
However, the third parties have fewer orders to work through, and have better distribution scale than the Google pre-order fulfillment. Hence the third parties can get it out to people ordering late, whilst Google are still trying to get through the pre-order backlog
Just go and get it from Tesco. When the pre-order arrives, send it straight back. You don't have to have a reason to return products you buy mail order (although you may have to pay return postage).
I got mine --- well my son's :-( --- yesterday, despite being addressed to Gordon House.
me2 .. as ebuyer had free next day delivery and I could go through quidco I did not bother with Google play.
Still have not found anything worth spending the £15 play credit on (no music in the UK store) .. Going through the free apps first .. although the app quality does not yet seem as high as the Apple store variety.
Have watched Transformers 3 as it was free though.
This post has been deleted by its author
Sits back and wait for the usual suspects from Apple and Nintendo threads to start screeming about 'deliberate shortages to get launch day headlines'...
Didn't see no stories about queues camping round the block to get one though..
off topic: 'Anonymous cowards cannot choose their icon' ...cannot see what they are typing either.. nice one Chan Reg.... D'oh!
TNT wouldn't let me correct the broken address (this qualifies as an address 'change' that's prohibited by their contract with Computer2000). So they tell me to contact Computer2000. Who tell me to contact Google. Who are of course impossible to contact. Umpteen more conversations later with TNT staff all end with "sorry, we can't change the address, you could be anyone, you must contact Google". I make a radical suggestion - why don't I collect it from the TNT depot? Yes, that will work, they say, if I bring enough identification. We'll see if they deign to let me take it away, or if the machine is in bits from rolling around a TNT van for 3 days. Wow. If Google don't fire Computer2000 I'd be amazed.
Luckily the TNT delivery driver was significantly brighter than Computer 2000 and despite my address showing as Name, Flat #, Gordon House, Postcode he actually took the trouble to find me when he had a choice of at least 10 properties (40 Flats) to try. Well done the TNT driver! Zero points for Computer 2000 and not many for Google who seem to choose contractors like the Olympics committee. At least we didn't finish up with G4S.
A major gripe apart from the device shipping from third party retailers before Google Play started shipping is that Google Play have been shipping pre-orders in seemingly random order.
For example, some Nexus 7’s ordered on launch day (27 June) over three weeks ago have not yet been shipped compared to units ordered as recently as earlier this week that have.
Not the end of the world, but I can’t imagine someone like Amazon processing orders this way.
Tell me yourself. I may well be left with no option but to return the N7, but given how well Google/third party fulfilment firm have taken note of cancellations (mine and others on the thread), I'm not convinced I'll actually get my money back. If it does go back on return then every last scrap of correspondence is getting printed in anticipation of a word with my credit card co.
Whilst I applaud Google for getting into direct sales again after the Nexus One, they need to understand that retail is about more than just gathering orders/pre-orders and then fulfilling them. People cancel, expire, want to return, change address, change payment method etc. Google Play seems to have little to no facility to do this.
Not sure why 8GB N7s are closing out at £189+ with p&p on top on ebay. I suspect sellers would have to clear at least this to break even after ebay and paypal (prop. ebay) take their modest considerations.
Further to the above, took an hour and 20 mins on the phone to ultimately get through to someone in the USA. Cue trying to impress on her that no, it was delivered by TNT and not UPS, that even though there is nothing wrong with it it CAN be returned (Distance Selling Regulations), no you can't charge me a restock fee (Distance Selling Regulations again) and that I don't have a Zip code - I have a postcode.
I supposedly have a returns number & label being emailed to me, although half an hour later I'm still waiting. Google may well be kings of search, advertising and the like but as a retail entity I know several dodgy burger vans that could seriously outclass them. They'd have to be twice as good as they are at the moment to qualify as shambolic.
me too. lucky for me, it arrived just as i was heading out the door last friday morning so had the pleasure of showing it off to my workmates (all infrastructure geeks too). then utilised the friday night hotel wifi to browse/fondle/nerd out
i like it, sygic satnav on it is very good btw. download all maps locally.
with gps and hdmi out, under 90 quid. Surely not as perfect as the google product, surely the gps "must" be much worse, and the battery life is like 5 hrs rather than google 9 or so, but then, with a 32 Gb micro sd card for 15 quid I have a surprisingly ueable toy (common, it's nothing better than that).
and then, it comes with this google play store installed, plus a direct link to download and install the latest firmware. Yes, the startup comes up in Chinese, but hey, after that it's rather nice.
a plug? well, yeah, but then, I'm pretty sure it's better than what they sell at Maplins. And I didn't even say where to get it.
Ordered mine on the 27th and had no emails or anything from them, even though it showed complet Monday...
pre-ordered from Currys on the 29th as I could get the 16GB for nearly the same as the 8GB with a voucher etc and recieved it today.
Google are not looking good with this lack of communication, I sent a total of 6 requests to cancel starting on the 29th and still have not heard anything about that.
The tablet itself is a dream to use with Jelly bean but the experience of ordering through Google Play Store is a joke.
EBuyer.co.uk was slapped by google for sending out Nexus 7 early. Now we are told today that no stock has arrived and shipment won't start till atleast next week. Sounds like they had there deliveries stopped once google heard they shipped to early. They seem to go from one side of the date over to the other. How hard is it to store the stock against a number of pre-orders and ship it only the day before release?
On the phone yesterday for two hours (takes an hour of holding on to get thru) trying to get google to send me a replacement as mine is fucked up - the speaker buzzes to the extend you can't hear anything else and the screen is lifting on the left hand side.
They are the worst company EVER to deal with. Send you a replacement straight away? Fuck no. Has to be passed to some other team and I have still heard nothing. What a bunch of idiots. Total fail.
The Register 
Biting the hand that feeds IT
Copyright. All rights reserved © 1998–2024
